logo
logo
DonnaPlay
Entertainment/Movie
This website seems to be closed. Find similar businesses
website thubmnail of DonnaPlay

DonnaPlay

donnaplay.com
Maggie C.
Illinois
1 review
0 helpful votes
Follow Maggie C.
Unfollow Maggie C.
Send Message
Share Review
Report Review
WANT MY MONEY BACK
June 20, 2016

44$$$ out of my account! And i want it back i dont even know what this website is!

Date of experience: June 20, 2016
Support D. — DonnaPlay Rep
over a year old

Dear Maggie C.,

Donnaplay is a multimedia website which provides members with access to music, movies, books and games. I would be happy to investigate the reason for the charge to your account. I will send send you a private message.

Regards,
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com

rolando v.
Saudi Arabia
1 review
1 helpful vote
Follow rolando v.
Unfollow rolando v.
Send Message
Share Review
Report Review
Its very bad
June 15, 2016

Please return back my money,... if not,... God will take your money from another way,..

Date of experience: June 15, 2016
Support D. — DonnaPlay Rep
over a year old

Dear rolando v,

Thank you for reaching out to us. I'd be happy to assist you. Kindly check your inbox.

Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com

Paula B.
Spain
1 review
2 helpful votes
Follow Paula B.
Unfollow Paula B.
Send Message
Share Review
Report Review
I want my money!
April 27, 2016

You are taking from me money of my account without permission, I want it to stop and my money now!

Date of experience: April 27, 2016
Support D. — DonnaPlay Rep
over a year old

Dear Paula B,

Thank you for reaching out to us.

I've sent a private message for your account information to better assist you.

Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com

Skye M.
New Mexico
1 review
1 helpful vote
Follow Skye M.
Unfollow Skye M.
Send Message
Share Review
Report Review
$#*!ing scammers!
August 5, 2016

I have never seen your site before EVER! I want to know HOW YOU GOT MY CARD and i want A FULL REFUND of all my money you STOLE!

Date of experience: August 5, 2016
Support D. — DonnaPlay Rep
over a year old

Dear Skye,

Thank you for contacting us. I would be happy to assist. Accounts are created by prospective members via the website. I will send you a private message with more details.

Regards,
Ashley Martin
Client Service Representative
https://www.donnaplay.com

SALVADOR R.
Texas
1 review
0 helpful votes
Follow SALVADOR R.
Unfollow SALVADOR R.
Send Message
Share Review
Report Review
This site is only stealing your money!
June 9, 2016

I have cancelled my account 2 months ago; yet it is still stealing my money from my card.!

Date of experience: June 9, 2016
Support D. — DonnaPlay Rep
over a year old

Dear SALVADOR R.,

Thank you for contacting us. Accounts which have been cancelled do not incur charges. However, I would be happy to review your account and resolve this issue. I will send you a message requesting information which would allow me to locate your account in the system.

Regards,
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com

Harrison G.
GB
1 review
1 helpful vote
Follow Harrison G.
Unfollow Harrison G.
Send Message
Share Review
Report Review
Scam
August 5, 2016

It took £13.90 out and I sent stop

I want my £13.90 back

Date of experience: August 5, 2016
Support D. — DonnaPlay Rep
over a year old

Dear Harrison G,

Thank you for contacting us. I would be happy to assist you. Please check your inbox for a private message.

Regards,
Ashley Martin
Client Service Representative
https://www.donnaplay.com

Sheree S.
Australia
1 review
2 helpful votes
Follow Sheree S.
Unfollow Sheree S.
Send Message
Share Review
Report Review
Fraud
April 21, 2016

I want my money back, never authorised you to take my from my account and i want it back now!

Date of experience: April 21, 2016
Support D. — DonnaPlay Rep
over a year old

Dear Sheree S.,

Thank you for taking the time to contact us.

I would be happy to assist. I will send a private message for some personal information to verify the account to rectify the issue for you.

Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com

JaneAnne W.
Canada
1 review
0 helpful votes
Follow JaneAnne W.
Unfollow JaneAnne W.
Send Message
Share Review
Report Review
Contact
June 4, 2016

I want to talk to someone, why when I call no one answers?

Date of experience: June 4, 2016
Support D. — DonnaPlay Rep
over a year old

Dear JaneAnne W.,

Thank you for reaching out to us. Please verify that you are calling the correct numbers (1-888-983-0264 or 1-646-328-5024), as there are no current issues with the lines. Alternatively, we can be reached via email at support@donnaplay.com.

Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com

Shane d.
Ireland
1 review
2 helpful votes
Follow Shane d.
Unfollow Shane d.
Send Message
Share Review
Report Review
I want my money back
July 22, 2016

Taking money without permission I want a full refund now

Date of experience: July 22, 2016
Support D. — DonnaPlay Rep
over a year old

Dear Shane,

Thank you for contacting us. Sorry to hear that you received unauthorized charges. To rectify this issue, I will send you a private message.

Regards,
Ashley Martin
Client Service Representative
https://www.donnaplay.com

Jason Y.
KR
1 review
5 helpful votes
Follow Jason Y.
Unfollow Jason Y.
Send Message
Share Review
Report Review
Cancellation fee?
September 9, 2016

Kidding? There is no company getting a cancellation fee.

Reference Number: *******

Date of experience: September 9, 2016
Support D. — DonnaPlay Rep
over a year old

Dear Jason Y,

Yes we do have a cancellation fee. A cancellation fee is only incurred if a member agrees to use the express cancellation service. A member may cancel free of charge via the phone or sending an email.

Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com

Anthony S.
Georgia
1 review
1 helpful vote
Follow Anthony S.
Unfollow Anthony S.
Send Message
Share Review
Report Review
SCAM!
July 18, 2016

Your server is down before i got to delete my account

Date of experience: July 18, 2016
Support D. — DonnaPlay Rep
over a year old

Dear Anthony S.

Thank you for contacting us. You will receive a private message for your account details to have the membership deleted for you. I do apologize for any inconvenience that may have been caused.

Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com

Tabitha S.
Singapore
1 review
2 helpful votes
Follow Tabitha S.
Unfollow Tabitha S.
Send Message
Share Review
Report Review
Refund of money
August 9, 2016

Hi your company has been charging my card and transferring money. I need a refund please.

Date of experience: August 9, 2016
Support D. — DonnaPlay Rep
over a year old

Dear Tabitha S,

Thank you for reaching out to us. We'd be happy to assist. Kindly check your private messages via this medium.

Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com

Abhimanyu S.
India
1 review
0 helpful votes
Follow Abhimanyu S.
Unfollow Abhimanyu S.
Send Message
Share Review
Report Review
Deducted Money without permission.
July 12, 2016

After the completion of trial period my money was deducted without any prior notice.

Date of experience: July 12, 2016
Support D. — DonnaPlay Rep
over a year old

Dear Abhimanyu S,

As stated in the terms and conditions and also sent in the email welcoming you to the website, once a trial is not cancelled on or before the final day of the trial, the membership automatically upgrades to the monthly membership which incurs a monthly charge.

Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com

Helen C.
California
1 review
2 helpful votes
Follow Helen C.
Unfollow Helen C.
Send Message
Share Review
Report Review
I want to end my "free trial" but the website won't let me log back in
June 29, 2016

This is definitely a scam i do not want to be charged.

Date of experience: June 29, 2016
Support D. — DonnaPlay Rep
over a year old

Dear Helen C,

Thank you for contacting us. Donnaplay.com is a legitimate website. You'll be contacted via your inbox to have your free trial cancelled.

Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com

Imraan K.
South Africa
1 review
3 helpful votes
Follow Imraan K.
Unfollow Imraan K.
Send Message
Share Review
Report Review
Fraud
May 3, 2016

This is an unethical site that steals money from your account

Date of experience: May 3, 2016
Support D. — DonnaPlay Rep
over a year old

Dear Imraan K,

Donnaplay.com is a legitimate website. All our content is licensed and legal for distribution and use.

Regards
Ashley Martin
Client Service Representative
Donnaplay https://www.donnaplay.com

jake g.
Philippines
1 review
0 helpful votes
Follow jake g.
Unfollow jake g.
Send Message
Share Review
Report Review
Bring back my money!
July 27, 2016

You charge me without using your $#*!ing website?! Bring back my money!

Date of experience: July 27, 2016
Support D. — DonnaPlay Rep
over a year old

Dear Jake,

Thank you for contacting us. Sorry to hear that you were charged despite not using our services. I will send you a private message outlining how this issue would be rectified. Please accept my apology for any inconvenience which may have been caused.

Regards,
Ashley Martin
Client Service Representative
https://www.donnaplay.com

Martin B.
GB
1 review
0 helpful votes
Follow Martin B.
Unfollow Martin B.
Send Message
Share Review
Report Review
Never herd off them
June 25, 2016

Just noticed a charge £11.95 on my statement? What 4

Date of experience: June 25, 2016
Support D. — DonnaPlay Rep
over a year old

Dear Martin B.,

Thank you for reaching out to us. In order to know the reason for this charge, I need to review the account. I will send you a private message.

Regards,
Ashley Martin
Client Service Representative – Donnaplay
https://www.donnaplay.com

Laura A.
Spain
1 review
0 helpful votes
Follow Laura A.
Unfollow Laura A.
Send Message
Share Review
Report Review
No quiero suscripción. Que me borren. Me han engañado. Deseo me devuelvan mi dinero.
July 3, 2016

Hace unos meses quise comprar un libro a través de donnaplay y solo me dejaba la página web si daba mi número de cuenta.
Lo hice pero no solo no conseguí el libro sino que me he visto envuelta en una suscripción que no he usado.
Pido que se me devuelva el dinero y que se me borre de esa suscripción.
Mis datos son: Laura Ansorena Torregrosa.
Mi correo: *******@hotmail.com
Espero que esto que pido ocurra a la menor brevedad. De lo contrario pondré una denuncia.

Date of experience: July 2, 2016
Luis V.
DO
1 review
0 helpful votes
Follow Luis V.
Unfollow Luis V.
Send Message
Share Review
Report Review
DEJEN DE DEBITAR DINERO DE MI CUENTA
July 17, 2016

Nunca he visitado esta página y veo que me están debitando un monto, para dejar una cosa clara yo nunca e visitado esta página ni siquiera se de que trata, si no quieren problemas legales dejan de descontar dinero de mi cuenta.

Date of experience: July 17, 2016
Support D. — DonnaPlay Rep
over a year old

Dear Luis V,

Thank you for reaching out to us. Kindly check your inbox via this medium for further assistance.

Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com

Google translated:

Estimado Luis V,

Gracias por llegar a nosotros. Cheque bondadoso su bandeja de entrada a través de este medio para obtener más ayuda.

Saludos
Ashley Martin
Representante de Servicio al Cliente
https://www.donnaplay.com

Alejandra M.
Argentina
1 review
2 helpful votes
Follow Alejandra M.
Unfollow Alejandra M.
Send Message
Share Review
Report Review
Estafa
May 6, 2016

Me apareció en el resumen de mi tarjeta una compra que nunca hice. Me cobraron 7.50 dolares. Esto es un fraude, una amenaza contra las personas que utilizan internet. Les roban el dinero de una forma engañosa. Quiero que me devuelvan el dinero o iniciaré medidas judiciales contra ustedes. Ladrones!

Date of experience: May 6, 2016
Support D. — DonnaPlay Rep
over a year old

Dear Alejandra M.,

Thank you for contacting us. I will send you a private message to verify details regarding the charge on your account. I apologize for any inconvenience which may have been caused.

Regards,
Ashley Martin
Client Service Representative – Donnaplay
https://www.donnaplay.com

Google Translated:

Estimada Alejandra M.,

Gracias por contactarnos. Voy a enviar un mensaje privado para verificar detalles con respecto a la carga en su cuenta. Me disculpo por cualquier inconveniente que pueda haber sido causado.

Saludos,
Ashley Martin
Representante de Servicio al Cliente - Donnaplay
https://www.donnaplay.com

20 reviews are not recommended

Overview

DonnaPlay has a rating of 1.2 stars from 230 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DonnaPlay most frequently mention credit card, free trial and bank account. DonnaPlay ranks 326th among Movie sites.

service
4
value
3
shipping
3
returns
3
quality
4
Enjoy our classics collections in the 21st Century. Donnaplay all-encompassing and fully optimized classical media library offers diverse genre and title. Sign up today!

Company Representative

Support Donnaplay
Support D.
  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
To learn more about reviews and trust on sitejabber.com, visit our FAQ and about us
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

See reviews as you browse!
Get the Chrome Extension.

Have a question about DonnaPlay?