DonnaPlay Reviews Summary
DonnaPlay has a rating of 1.2 stars from 230 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DonnaPlay most frequently mention credit card, free trial and bank account. DonnaPlay ranks 328th among Movie sites.
I dont know how they got my card information. They charged me 3 times already and it is totally a scam! Never register with their site and never used their service. I want full refund and remove my account information immediately!
Y are u charging me all dat money if yall say its a free trial n i tried to cancel and it is there still... i need my money back and delete me plsssssss
Dear Christopher,
Thank you for contacting us. The free trial is absolutely free; there are no charges attached. As you have requested to have the account cancelled and refunded, I will send you a private message requesting information which would allow me to rectify this matter.
Regards,
Ashley Martin
Client Service Representative
https://www.donnaplay.com
I literally just found what this "donnaplay.com" website was today when I was checking my bank account. I've never had a trial with this website before. I'd really appreciate it if you'd give me my money back or I'm going to take legal action immediately. Give me my money back!
Dear Darryl W,
Thank you for reaching out to us. Kindly respond to your inbox message via this medium to have your issue rectified. Apologies for any inconvenience that may have been caused.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
This is a scam and I want my account deleted immediately before I am charged. If I am charged after the free trial I will call my bank and tell them you did credit fraud and I am taking this very seriously I want my account deleted immediately and for no charges to come to my card.
Dear Kim D,
Thank you for taking the time to contact us. You will be contacted via inbox for account information to have the membership deleted for you.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
I joined the site thinking that it would you have movies that it didn't have! I canceled my subscription shortly after and never visited again. They continued to take my money! I need that money back, and my information removed from this site.
Dear James F,
Thank you for contacting us. Once an account is cancelled, it can no longer be billed. As you are still receiving charges, you will be contacted privately to have a look into the account.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
My bank charge me for three months now, and i ask my wife about DONNAPLAY.COM because it was in her name but she don't know about it. So if she have no idea about anything about this site, then why are you charging my account? Please make a refund of what you got. ASAP...
Dear J T,
Thank you for reaching out to us. You will be contacted via messaging for information to locate the account to have the issue rectified.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
This is a SCAM. There is no other way to put it. They advertise a free trial but they'll bill your acct anyway, usually multiple times even after you close your acct with them. They make it difficult to end the free trial because you have to cancel more than one trial basic, premium and more. I was re directed to DonnaPlay by a file download site saying I needed to create and register an acct with DonnaPlay first. I did that but found no connection between the sites. Then I noticed they had withdrawn funds from my acct not once but three days in a row. I think I'll have to close my acct and get a new debit card to stop it. People like this are THIEVES you just can't see them.
Dear Stacey r,
Thank you for taking the time to contact us. Please be advised Donnaplay.com is a legitimate website. All our content is licensed and legal for distribution and use. There is no charge for our free trial. A member can only receive a charge if they make a purchase on the website. We employ affiliate marketing to help advertise our services - this entails using affiliates to help us promote our site. It happens that certain affiliates advertise our services improperly, against our guidelines and rules. If possible, please send us the links of the site you saw the ad on to support@donnaplay.com while also informing of the charges.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
Your server is down before i got to delete my account
Dear Anthony S.
Thank you for contacting us. You will receive a private message for your account details to have the membership deleted for you. I do apologize for any inconvenience that may have been caused.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
I have no idea what this is or how you got my account details. Give it back. I don't have a job this is all I'm living off and you taking money from me is pissing me off! And its not little amounts too! DELETE MY ACCOUNT TOO!
Dear Avea P,
Thank you for reaching out to us. A private message will be sent to further assist you. Kindly check your inbox.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
Necesito que me devuelvan mi dinero yo no me he suscrito a nada con ustedes. Y me siguen debitando de mi cuenta.
Dear Ligia M,
Thank you for contacting us. I will send you a private message requesting information which would enable me to process your request.
Regards,
Ashley Martin
Client Service Representative
https://www.donnaplay.com
Google Translated:
Estimado Ligia M,
Gracias por contactarnos. Yo le enviará un mensaje solicitando información privada que me permita procesar la solicitud.
Saludos,
Ashley Martin
Representante de Servicio al Cliente
https://www.donnaplay.com
I want to remove my account and my money back. They have withdrawn money from my bank account and in no time I gave my data.
Dear Carlos G,
Thank you for contacting us. I would be happy to assist. I will send you a private message.
Regards,
Ashley Martin
Client Service Representative
https://www.donnaplay.com
The value that this site gives to their consumers is amazing. Keep it up. This site gained my trusts. Thanks.
Dear Heizel Q,
Thank you for reaching out to us. You'll be contacted via private message to have your issue rectified.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
Nunca he visitado esta página y veo que me están debitando un monto, para dejar una cosa clara yo nunca e visitado esta página ni siquiera se de que trata, si no quieren problemas legales dejan de descontar dinero de mi cuenta.
Dear Luis V,
Thank you for reaching out to us. Kindly check your inbox via this medium for further assistance.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
Google translated:
Estimado Luis V,
Gracias por llegar a nosotros. Cheque bondadoso su bandeja de entrada a través de este medio para obtener más ayuda.
Saludos
Ashley Martin
Representante de Servicio al Cliente
https://www.donnaplay.com
It was free trial bt amount was debited from my account... kindly refund or else this will go to consumer court.
Dear Stutee B,
Thank you for informing us of this issue. You will be contacted via inbox for account information to have the matter looked into.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
Why has money been taken out of my bank account by DONNPLAY.CO? I have never interacted with such a company and wish for a full refund immediately.
Dear Nathan M,
Thank you for reaching out to us. Sorry to hear that you were charged without ever accessing the website. Thus, I would be more than happy to assist in resolving this issue. Please check your inbox.
Regards,
Ashley Martin
Client Service Representative
https://www.donnaplay.com
I have never even visited this website but have been charged 3 times in the last few months and have a further pending charge. How do you have my bank details? I've had to cancel my cards to stop the charges. I expect a full refund of my stolen money.
Dear Isaac M,
Thank you for reaching out to us. Accounts are created by prospective members via the website. Thus, if you received charges from us, this suggests that an account was created using your information. I will send you a private message requesting information which would allow me to resolve this issue.
Regards,
Ashley Martin
Client Service Representative
https://www.donnaplay.com
Please would you kindly put the money that you have taken out of my account back in as I did not give you my permission and stop making any further transactions, thank you! Would be much appreciated!
Dear Jasmine,
Thank you for reaching out to us. You will be contacted via private message to have your issue rectified.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
Please stop taking my money, and please cancel my account if any exists. Thanks! My email *******@ymail.com
Dear Joseph R,
Thank you for contacting us. You account has already been deleted. Confirmation was sent to you via email.
Regards,
Ashley Martin
Client Service Representative
https://www.donnaplay.com
Cheater... why you debited money from my account without my permission... I m taking leagal action against you
Dear Rupesh H,
Thank you for contacting us. If you received a charged from us, it means that a membership was created via the website. I will send you a private message requesting information which would allow me to rectify this issue.
Regards,
Ashley Martin
Client Service Representative
https://www.donnaplay.com
After emailing you about ending my subscription, since I was not informed of the monthly purchases or charges UNLESS I purchased an item, I was still charged a fee of $2.95 and $29.95. I signed up and put in my credit card information once I read that I will not be charged unless permission otherwise or I purchased a membership, etc. I would kindly like a refund.
Dear Jordan C,
The $29.95 is the monthly charge which is only charged to an account if the trial was not cancelled on or before the 5th day of the trial. To have your issue rectified, you will be contacted via inbox.
Regards
Ashley Martin
Client Service Representative
https://www.donnaplay.com
From the business
Enjoy our classics collections in the 21st Century. Donnaplay all-encompassing and fully optimized classical media library offers diverse genre and title. Sign up today!
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Dear Sun,
Thank you for contacting us. Accounts are created by potential members via the website. As you have indicated that you did not sign up but received charges, I will send you a private message in order to resolve this issue.
Regards,
Ashley Martin
Client Service Representative
https://www.donnaplay.com