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Register a domain name and transfer domains. Reliable web hosting and VPS. Powerful website, blog, and ecommerce tools. 12 years, millions of customers.
Domain.com Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Customers frequently praise the ease of use, intuitive interface, and reliable support, highlighting a generally positive experience when navigating services. However, issues with payment processing and renewal complications have led to frustrations, including unexpected charges and perceived security concerns regarding account protection. While many users appreciate the quality of service and recommend the company, the recurring problems with transactions and customer service responsiveness indicate areas for improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
I have had trouble signing in with my password, however, I have now successfully changed it.
Every thing is all right. I am just waiting for an answer from you.
Hey Ram,
Thank you for your review!
DJ
Customer Advocate at Domain.com
I can't get my issue fixed. I've known for a while that whenever I contact your help center it will take multiple days if not weeks and multiple attempts to get simple things corrected. Your help center uses scripts and pre-written responses and tries to dismiss of each inquiry for help as soon as possible. Thus, ignoring simple problems that go on for weeks requiring threats of exposure and multi-media of domain.com making me want to get rid of domain.com. But I don't want to think about the alternatives. I consider the customer service just to get my A1 aviator.com URL forwarded to my Facebook page. Took me weeks. Multiple tries was absolutely outrageous and I was months ago and it's still bothers me and you ask me to rate you? I rate you was terrible
Hi Jacobb,
Give us a shout at reputation@newfold.com!
DJ
Customer Advocate at Domain.com
Registering Domains: easy & convienent.
Web hosting: Mostly hassle free. I dislike that in order to work with my website, I need to log into my account here.
Hi Marshall,
Thank you for your review!
DJ
Customer Advocate at Domain.com
The payment went ok but now I'm trying to get the site set up on the server downstairs and it is just not going. I can get to the site but it constantly refreshes.
Hi William,
Try giving us a call!
DJ
Customer Advocate at Domain.com
Good experience; However, 2 days for the domain name to be well registered and linked to Hostinger website is too long in my opinion.
Hey Marquez,
Thank you for your feedback.
DJ
Customer Advocate at Domain.com
The section for tech support is really difficult to find.
Hi Dejuane,
Thank you for your feedback!
DJ
Customer Advocate at Domain.com
Website builder is not working (not redirecting) :(
Hi Gints,
Try giving us a call!
DJ
Customer Advocate at Domain.com
So far good. Time will tell if I accomplish what I want
Hi Lee,
Thank you for your review!
DJ
Customer Advocate at Domain.com
Took £80.00 from my account and refused to refund or escalate to management. Rude customer service agents. Avoid this scam company
Hi Adam,
That's no good. Let us fix this. We ask you to email us at reputation@newfold.com so we can take care of that!
DJ
Customer Advocate at Domain.com
My email still doesn't work. Two of your people via phone or chat have told me they fixed it, but obviously they did not.
Hi Nikki,
Try giving us a shout at reputation@newfold.com!
DJ
Customer Advocate at Domain.com
I still have the Action item asking to validate my account.
Hey Lily,
Give us a call so we can help!
DJ
Customer Advocate at Domain.com
It appears that my sight has been hacked, especially my email.
Hey Gregory,
Try giving us a call and we will get that looked at.
DJ
Customer Advocate at Domain.com
My card expired, got a new one. Card on file was never updated, wasn't planning on renewing the domain I had purchased in 2020. It was the only one on this account. Got an email about renewal, been busy, assumed since my card was never updated, domain would lapse as they couldn't bill and I never turn on auto renew for domains.
Turns out they can bill your card regardless of if it is expired or not. Reached out to support to find out how this can be as it seems really unsafe and to get a refund for the domain as, again, wasn't planning to renew.
Turns out, you don't opt in to auto renew, they set it up automatically when you create your account and you have to "OPT OUT" of it.
I'm told by the agent they have deals with credit card companies and can update information on the backend to charge the card. Insane.
Requested a refund, as again, wasn't planning to renew and the actual domain purchase date isn't until January. Was told:
"I really do wish I could have given you the refund, but once the domian is renewed it won't be possible to refund on the domain renewal or make any changes for the expire date of the domain."
So, not a really great experience. No resolution. Won't be using them again and I recommend you don't either.
Hey Zack,
Try giving us a shout at reputation@newfold.com and we will help!
DJ
Customer Advocate at Domain.com
Live chat not working. Unable to resolve simple issue of setting up email / webmail. Have used other domain registries before - never this level of difficulty setting up basics. First time using domain.com; poor experience so far
Hi J,
Give us a call and we will take care of this!
DJ
Customer Advocate at Domain.com
This is my first time to use it, for i don't know how about it now.
Hi Liyou,
Give us a call and we will help you out!
DJ
Customer Advocate at Domain.com
I paid you for a Business Starter Workspace item, and it didn't sync properly. I had to go directly to Google and purchase it again. I'd like a refund from you
Hi Patrick,
Give us a call and we will see what we can do.
DJ
Customer Advocate at Domain.com
I just want the live chat and to have my website error message stopped, and to keep my website available to my clients
Hi Maria,
Try giving us a call!
DJ
Customer Advocate at Domain.com
Hello!
In the beginning, for several times, I was not able to set up password and security question, do not like at all that you choose people usernames.
Hi Adelaide,
Thank you for your feedback. We appreciate you!
DJ
Customer Advocate at Domain.com
The process is seamless. Without much knowledge in IT you can easily nagivate the platform. Simply text thus making them easily understandable
Hey Omotayo,
Thank you for your review!
DJ
Customer Advocate at Domain.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Roger,
That's great! Thank you for your review!
DJ
Customer Advocate at Domain.com