From the business
Register a domain name and transfer domains. Reliable web hosting and VPS. Powerful website, blog, and ecommerce tools. 12 years, millions of customers.
Domain.com Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Customers frequently praise the ease of use, intuitive interface, and reliable support, highlighting a generally positive experience when navigating services. However, issues with payment processing and renewal complications have led to frustrations, including unexpected charges and perceived security concerns regarding account protection. While many users appreciate the quality of service and recommend the company, the recurring problems with transactions and customer service responsiveness indicate areas for improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Poor web interface and customer service live chat takes time to work
I'm trying to forward my domain name to course website and I don't know how! The live chat isn't working and I can't find customer service contact info!
HI Dorian,
GIve us a shout at reputation@newfold.com and we will help out!
DJ
Customer Advocate at Domain.com
I need some help, a phone number and a person to talk to please.
Hey Tammy,
You can talk to us by giving us a call at (800) 403-3568
DJ
Customer Advocate at Domain.com
Confusion in making payment.
Getting confusing emails concerning suspension when account is paid in full!
No phone support.
Hi James,
Give us a shout at reputation@newfold.com and we will be able to help!
DJ
Customer Advocate at Domain.com
So far not managed to open the generated WP site, - always getting strange error messages
Hey Espen,
Give us a call or chat!
DJ
Customer Advocate at Domain.com
I wish I could use my 14 domains more uniformly. But, it's a great company no doubt.
Hi Travis,
Thank you for your kind review!
DJ
Customer Advocate at Domain.com
Your customer service is really not helpful, email service is no longer available, and live chat is not always working, for international client is really not easy.
Hi Kuo,
Give us a shout at reputation@newfold.com!
DJ
Customer Advocate at Domain.com
Low quality of services. Cannot use the domain that I've bought like 7 days ago.
Hi Marius,
Give us a call or chat!
DJ
Customer Advocate at Domain.com
Navigate need to be simple. Uploading photos are a pain in the butt
HI Tavarius,
Thank you for your feedback!
DJ
Customer Advocate at Domain.com
It is easy to search for a domain and even if the particular one isn't available, they offer options that are comparable.
Hi Sherrill,
Thank you for your review!
DJ
Customer Advocate at Domain.com
Web hosting has not been the best and support is alright
Hey Bryson,
Thank you for your review!
DJ
Customer Advocate at Domain.com
Why do most of my domains that are set to manual renewal, automatically renew?
Hey Jeffrey,
We set it to auto renew so you don't lose your domains on accident!
DJ
Customer Advocate at Domain.com
Great for managing domains and getting a website up and running fast
Hi Janis,
Thank you for the great review!
Marissa
Customer Advocate at Domain.com
Easy ui - needs a mobile app to help control domains
Hi Jason,
Thank you for your feedback!
Marissa
Customer Advocate at Domain.com
Love it and way $#*!ing better than any other host out there
Hi Zain,
Thank you for the great review!
Marissa
Customer Advocate at Domain.com
Good and excellent but need more payment option not only Paypal
Hi Cleofas,
Thank you!
DJ
Customer Advocate at Domain.com
Its been okay but I wish you could convert into a app for free!
Hi Gloria,
Thank you for your review and feedback!
DJ
Customer Advocate at Domain.com
We got billed $36 for product that should not have auto renewed.
Hey Jeff,
Give us a call and we will solve it all!
DJ
Customer Advocate at Domain.com
The service is good and the uptime is good but the renewal process has been painful for the last two years...
Hi Sreenivasa,
Thank you for your feedback.
DJ
Customer Advocate at Domain.com
I purchased this from you by mistake. I used Godaddy before for this charity. I don't know how I purchased from you. I would not care except for the fact that I can't use yours! Either the page wont load or I don't know how to use it! It is not as easy as godaddy
Hi Joyce,
Give us a call so we can fix this for you!
DJ
Customer Advocate at Domain.com
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Rayan,
Thank you for your feedback. Next time give us a call!
DJ
Customer Advocate at Domain.com