From the business
Register a domain name and transfer domains. Reliable web hosting and VPS. Powerful website, blog, and ecommerce tools. 12 years, millions of customers.
Domain.com Reviews Summary
The overall reputation of the company reflects a mix of strong customer satisfaction and notable concerns. Customers frequently praise the ease of use, intuitive interface, and reliable support, highlighting a generally positive experience when navigating services. However, issues with payment processing and renewal complications have led to frustrations, including unexpected charges and perceived security concerns regarding account protection. While many users appreciate the quality of service and recommend the company, the recurring problems with transactions and customer service responsiveness indicate areas for improvement to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
DOMAIN.COM HAS ALWAYS BEEN THERE WHEN I NEEDED THEM. I TREAT MY DOMAIN NAME PORTFOLIO LIKE TREASURED STOCK OPTIONS. KNOW WHEN TO BUY, WHEN TO HOLD, AND WHEN TO SELL. THANK YOU.
Thank you for the good customer care
Happy new year and happy holidays to you
Hi Justin,
That is good to hear. Thank you for your review!
DJ
Customer Advocate at Domain.com
Always difficult to add emails to outlook. It asks for security stuff.
Hi Connie,
Next time give us a call so we can help!
DJ
Customer Advocate at Domain.com
Thank you for being so outgoing for your customers very appreciated.
Hi Dale,
You are most welcome. Thank you for your kind review!
DJ
Customer Advocate at Domain.com
Navigating the site is difficult. Editing my own website is not intuitive. Other website domains I purchased with you are not showing up.
Hey Harry,
Call us and we will get this taken care of.
DJ
Customer Advocate at Domain.com
Your emails will be on their server as the reseller. Can cause lots of confusion if you are using someone else as your hosting company because their settings are not normal.
Hey Pat,
Try giving us a call!
DJ
Customer Advocate at Domain.com
Many problems and bad experience, for just few days that the payment is waiting and I haven't even notice you suspended my registration.
Hi Yossi,
That is something our live support can help out with!
DJ
Customer Advocate at Domain.com
Your.site will not allow me to add DNS to point to a different server
It keeps freezing.
Hey Levander,
Try giving us a call and we will fix that for you.
DJ
Customer Advocate at Domain.com
I have more than 1 hour trying to get website working but have 403 and white pages with embed iframe from http://www.searchvity.com/
Never had this experience with other domain providers!
Hi Nicolae,
Try giving us a call so we can help.
DJ
Customer Advocate at Domain.com
I wish I had read the review before coming, and I tell everyone never to use domain.com. The website update sometimes with problems, also about billing. You feel they charge you for nothing; today, I downgraded one of my domains, and they charged me 25$ because of a downgrade to the basic plan.
Hey Amir,
We are sorry to hear you feel this way. That is how our charges work. We do appreciate your feedback.
DJ
Customer Advocate at Domain.com
I bought domain. The purchase is still being processed and i see comment "up to 24h" for the last few days. What's wrong?
Hey Krzysztof,
There could be a few things wrong so it is best to contact our live support.
DJ
Customer Advocate at Domain.com
You make it impossible to find the simplest things. I purchased Google workspace for example; I finally got an email from Domain.com telling me to start using it by activating it. The link in the email takes me to a page only offering me to purchase it; which I have already done. Very frustrating and a waste of time that I don't have to waste.
Hey Pamela,
Give us a call. We can look into that.
DJ
Customer Advocate at Domain.com
I cannot get to my nameservers which is essential for me to change. It keeps giving me a page 404 not found
Hey Nicholas,
Try reaching out to our live support and see if they can fix this error for you.;
DJ
Customer Advocate at Domain.com
I am trying to use the Help chat but it will not open when clicked on
Hey Emily,
Try calling us. That usually works better.
DJ
Customer Advocate at Domain.com
I get an Error while I want to renew my domain. THe live chat does not work and I dont know how to get help?!?!?
Hey Alireza,
Give us a call instead and we will assist!
DJ
Customer Advocate at Domain.com
This is MULTIPLE times better than goDaddy. Your logic and layout makes good sense and easy to navigate. Well done!
HI Kevin,
Thank you for your wonderful review!
DJ
Customer Advocate at Domain.com
Live chat function is not working and verification emails are not being delivered
Hi Muai,
Give us a call!
DJ
Customer Advocate at Domain.com
Purchased my domain hoping to set it up with srv type only to realize I have to go through support for that installment. Would not have used this company if I knew that was the case prior to my purchase. Installment of SRV type also seems to take forever, delaying my project.
Hey Emma,
Give us a call so we can help!
DJ
Customer Advocate at Domain.com
The "eig.net" email server is blocked by most email recipients
Hi William,
Give us a call and we will fix that.
DJ
Customer Advocate at Domain.com
I am trying to add another user to my account - should be quite a normal thing, but it is impossible to find:-(
Hi Simen,
That is something that we may not be able to do but we can try. Give us a call!
DJ
Customer Advocate at Domain.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Patricia,
Thank you for your review!
DJ
Customer Advocate at Domain.com