Elisa was very helpful with the question I had, also the shoes look amazing I can't wait to bye a pair.
My favorite place to order from! Packaged so beautifully and always super quick! Love this place and every brand they carry
She didn't have the full answer on finding a brief modeled under a garment but gave me the reply I was looking for about what comes with a set
I ordered the Feline Good high heels and they were complete sh*t! Not only did it cost a fortune but you'd think that it being based in Cali would give it better quality. NOPE. The texture was like cheap carpet and the rest was made from cheap plastic. They put NO grip on the bottom and it's completely flat instead of rounded so you fall easily. There's no support inside the sole so you're constantly stepping on flat rubber that feels like tile.The shoe is so unsupportive that your toes hit the front of the plastic causing and ingrown. THEY HAVE IT MADE IN A SWEATSHOP AND HAVE YOU PAY OVER $100 FOR IT AND WONT EVEN PROVIDE YOU A RETURN EVEN THOUGH YOUVE WORN THE PRODUCT ONCE! How the hell are you supposed to know how a product fits feels and flutters when you see it through a screen? This business is a total joke not to mention how much of an ahole the owner is. Wish I could get my money back. DO NOT BUY ANYTHING FROM HERE! LOOK FOR BETTER ALTERNATIVES THAT HAVE ACTUAL REVIEWS UNDER THEIR PRODUCTS.
Mistakenly sent items to the wrong address and they were able to respond and take care of it quickly. Will always continue to support them!
I was originally sent the wrong item, but the representative that helped me really turned it around and was very sweet during the whole process.
As usual great service and care Laura and all.the others are spectacularly helpful.
Plus awesome boots and fancy outfits and jackets... I am in love
I was asking some questions on the chat room through the website regarding my order and straight away Elisa responded and solved the enquiry! Love
I had an issue with a package not showing up and I immediately got a reply and help through text message. It was so appreciated!
I have been using this site since 2015 and I love how helpful everyone is if I have a question. They're always super nice too!
Angel was very fast in responding to my email regarding my undelivered package, and is on top of it to hopefully see I receive it.
Awesome site, shipping is really good and fast, sometimes clothes are expensive, but there a lot of sales with great clothes at a good price!
This was my first and last time ordering from Dolls Kill.
I ordered a jacket for $170 AUD on the 7th of October, I received the tacking link emailed to me, however, there is no tracking information past October 11th (it is currently October 17th). I emailed customer service as I'm very anxious and stressed, especially when the item was very expensive (considering I'm a uni student working a casual job). However, customer service completely wrote me off, telling me to contact the carrier and in essence saying it isn't their problem that my item can't be tracked and I have to figure it out for myself (I have been an online shopper for YEARS and every site I have shopped with has been more than happy to go out of their way to track my package when I cannot). Further, the customer service representative finished her response with 'sorry bby' - need I say more.
It is very clear that they do not care about their customers and once they receive your payment, you are no longer their priority. They have no respect for their customers and do not take responsibility for their shipping services.
Also, shipping said 5 - 10 days to Australia, today is the 10th day and there is no sign of my package (despite me telling them I need it by the 20th of October as I specifically ordered the jacket for an event).
I am incredibly disappointed and wish that I never ordered from them. Save yourself the stress of ordering from them and dealing with their very unhelpful customer service.
Oh boy do I wish I read all these reviews beforehand. I was blinded by all the pretty stuff on the website and my impatience. I got the Poison Apple crossbody bag since I have a annual Disneyland pass for 2017 and am going to spend a lot of time there, so I got the cute bag being a Regina Mills fan. The product I received isn't defective or bad itself. I just really hate how small it is. Testing it out, I can just barely fit my phone and maybe a lipstick and thats about it. I forced myself to like it because it's gorgeous, but when my wallet that is in no way jumbo didn't fit in the bag, I knew instantly that this was a product I regret. I guess it's preference and I now realize that I don't particularly like small bags. Well not this small at least. I think I'd be okay with it if it was an okay size, but it isn't. It's way too small even on sale for 20% off. I got it for 48 dollars and with the extra cost + Affirm (Dolls Kill's PayPal Credit alternative/pay later option. The interest for Affirm is 2 dollars extra so I paid $58 in all instead of the $56 it totaled after the extra cost of shipping and tax) paid almost nearly 60 dollars. That's its regular cost right now and I cannot imagine anyone paying near 75/80 dollars for this not-brand-name bag that's way too small. It's definitely not worth it. It's also quite funny that there are no reviews up on their website on their products like most website do. Was going to return it and get another bag, but upon the reviews, the stupid only store credit policy and the fact that this is probably going to be the norm unless it's for an actual backpack, I decided to just keep it. I finally found a way to salvage it and am just going to deal with it and regret it in peace as to not deal with their customer service (since I can already imagine that it's going to be a pain and that they're going to try to swindle me from credit since despite having the packing, the tags and all, I still opened it). Am thinking of giving it another try with other products (shoes specifically) but unsure. That's where the "be cautious" comes to play. Not anytime soon though. I'm mourning this dumb purchase decision.
Dolls Kill has the best Customer! Fast reply and resolution, thank you DK! I love Dolls kill even more now!
Dolls kill has the best return policy! Easy fast no issues at all... EVER! If something doesn't work or fit for you you return it and get credited and you buy something that does work or fit! The returns policy is so good it makes me want to shop at Dollskill! Thank you!
I always have a great experience and it's such a great company to order from thanks again for your help!
I needed to fix my address after I ordered an item & I was helped immediately with no further issues!
There very polite and helpful super great customer service good quality shoes and very cute for any type of occasion
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service
Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.