My package was lost in transit and in less than 24 hours the dolls kill staff refunded me on the item out of stock and send a new package for free
I talked and texted paige and got a response so quickly! She was so sweet and responded quickly! Will always buy from dolls kill
The CSR's that work at Dolls Kill are absolutely divine at their job, along with their fulfillment team. They're very sweet and respond quickly.
A service at the top!
Super Fast answers, Nice and friendly
Thank you so much guys
A special thanks to Daniela
THE PRODUCT THEMSELVES: I bought a pair of boots which according to their size guide were a US 6/UK 4, they are so tight I can hardly get my feet in them let alone walk. My feet are very small and narrow and so to find shoes this tight is very surprising. After wearing them from my house to my local station (a less than 7 min walk) I had two enormous blisters on each foot and couldn't feel my feet AT ALL. When I finally got to my office and took of the boots my toes had gone blue due to lack of circulation. They are completely un-wearable and I am currently looking into ways of stretching them.
DELIVERY: I didn't want to pay any extra for the delivery and so they were estimated to arrive after 5-9 days. They took over 2 weeks. Not only that, it is not obviously disclaimed on their website but if you live in the UK like me then you have to pay customs fees. Of course i didn't know this - so when i got an email from bit of a dodgy looking site saying i needed to pay for my boots to come through customs I wasn't very sure. When I emailed DollsKill about the legitimacy of the site I didn't get any response the first time. The second time I emailed, I got a automated email message which was completely irrelevant to what i had asked. The third time i got a more relevant response, not great and still a bot.
OVERALL: Absolutely abhorrent customer service and the delivery and returns system I found to be stressful and unpleasant. And after all that I can't even enjoy the thing i went through all of it for... Honestly I'm heartbroken!
The staff were so nice to me, they helped me decide and helped me, would use again :) :) :) :) :) :) :) :) the person who helped me was Angelica :)
I love your costumes! I bought three different sets. The quality is amazing, thanks so much! I love these so much I bought one for a friend too!
I got my issue handled very quickly and honestly think I made a new friend? Olivia from Dolls Kill Customer Service was so sweet and fun to chat to!
Customer service is always super sweet and willing to help :) One of many reasons to shop with Dolls Kill
I had a few questions about my mail order and the response was almost immediate with explanations AND solutions!
They sent me the wrong sized item and quickly sent me the correct size and told me to just give the other item to a friend. They where speedy too!
A pair of shoes I bought came not as pictured on their website, they were so sorry and gave me a full refund AND TOLD ME TO KEEP THE EXISTING PAIR OF SHOES. Like what? Amazing company!
Elsa gave me 3 names of shoes types that I asked about. I knew the 2 of them (that were not quite right). Then BINGO, the 3rd pair that I hadn't seen- I will be purchasing today!
HAPPY ME
Jahna was very helpful in answering my questions regarding available shoe sizes! She was friendly and knowledgeable.
Really great customer service from Kayla who replied to my email straight away and great fast shipping.
I purchased a pair of the I am Gia Clio Pants and they came with staining on the green portion of the pants, from the stupid way the company packaged them. I asked for a refund and the person i was emailing seemed like a robot, so unhelpful and just kept repeating the same thing. They ended up only giving me a 30% refund and a "special discount code" (which just ended up being 'shoddyscult' which you can find when you look up discount codes for dolls kill.) Wont be buying anything from them again.
Very speedy response. I ordered the same order twice and they canceled the second one within minutes!
Dollskill always offers great product choice and unrivalled customer service, the advisors have always surpassed my expectations.
I'm usually Satisfied with my experience from dollz kill. Thank god they gave a texting number because They were able to handle my issue
I've shopped from dolls Kill a couple of times and was satisfied and happy with my experience every single time. They're amazing in every single way!
Overview
Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members