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DoctorSim Reviews Summary
DoctorSim has a rating of 2.1 stars from 65 reviews, indicating that most customers are generally dissatisfied with their purchases. DoctorSim ranks 78th among Unlocked Phones sites.
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DoctorSIM
We apologise for the wait. All our operators are busy at the moment. Simply describe your issue here and we will reply as soon as an agent frees up!
You Please update your info
I need to speak with Carolina GarcĂa,
DoctorSIM Product Manager now!
Laura joined the chat
Laura
Hi
Sorry but is not possible
How may I help you?
You Please update your info
She told me to contact her
Laura
Not in this channel, only by email
You Please update your info
You guys issued me credit that unauthorized
You guys found a new way to unlock my phone and were doing so
Laura
May I have the request number or IMEI number, please?
You Please update your info
(#*******)
Laura
No, you did not understand the message well, this service has not finally worked
We are sorry
You Please update your info
My name is Carol and I am the head of Operations at doctorSIM.
First of all, I would like to thank you for your trust and understanding regarding the delivery of your Motorola code.
We have processed your order through the worldwide service and, unfortunately, it has came out denied.
However, we hope to have a final solution to unlock your phone in the next few days.
We are working on the last details of a new service, and we should shortly be able to provide you all the necessary information. This service would permanently unlock your phone, in less than 24 hours.
This is from your manager
I am not wrong
Laura
Yes, but this service is not working
You Please update your info
This is in writting
Unlock my phone
Laura
Is not possible sorry
You Please update your info
Ok i need to speak with you manager
Chat rated Bad
Leave a comment
Laura
Carolina will give you the same information by email
We can not unlock your phone at athis time
Because is no service working
You Please update your info
I really dont want to have copy and paste this chat in a online review
Laura
Why? I only give you the information and the reason why we make the refund
You Please update your info
Are you refusing to let me speak with you manager?>
Laura
We do not want to keep your money if we can not unlock the phone
Is not possible here
I say you before
Carolina only by email
You Please update your info
Please let me speak with your manager
Laura
Is not possible here, again
She is not in this department
You Please update your info
So your refusing to let me speak with your manager
Laura
NoQ
I just say you that you have contact she by email!
You Please update your info
Or give me her direct contact telephone number
Laura
Pelase!
You Please update your info
Excuse me
This is very unprofessional
Laura
I have explained it to you several times, it is not possible, simply, only by email
You Please update your info
I need to speak with a supervisor
NOW!
Laura
IS NOT POSSIBLE HERE
You Please update your info
So you're telling me there is no way to get a direct phone number to your manager?
Laura
Yes, just this
Is not possible and it no depends of me
You Please update your info
You need to call your manager now and tell them to call me
Or i will post this chat on yelp and everwhere else i can write a online review
Laura
Ok, do it if you want, but it's not my fault and it does not depend on me
Show translated
You Please update your info
I am a paying customer who you guys have been giving me the run around for more then 8 days now
Yes it is your fault
Laura
Okay
Show original
Thanks for contacting doctorSIM. Is there something else else can you help with? We will close this window shortly, but do not worry, if you need help, please open another chat and we'll answer you as soon as possible.
Show original
You Please update your info
You work there so you need to take responsibility
Yes
You need to let me speak with your manager
Laura left the chat
Truely honest and upstanding people. They stand behind their word. Hard to find these days. They are CUSTOMER oriented, and truely guarantee their work.
Hi James,
Thank you so much for taking the time to post such a great review! We really appreciate you helping us to spread the word.
Kind regards,
Anne
I bought Iphone but it was locked. Wanted to know about the network it was locked, the status of icloud, and its not blacklisted etc
Doctor sim sent me all the required against my cellphone IMEI within 2 hours for like only 3 Usd in fees.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Chris,
As explained by email, we have successfully network unlocked your cell phone.
Unfortunately, you are unable to use it on another network because it has been blacklisted by the original carrier. As explained in our terms and conditions, we are unable to issue refunds under these circumstances.
Once you've resolved the issue with the original carrier, you'll be able to use your phone on the network of your choice.
Best regards,
Anne