I had many bumps in the road with my DoctorSim UMS which required some patience, but at every corner the customer success peeps had a solution. It was refreshing to have a reply saying "please let us know *when* you've had success" rather than *if* you've had success with one of the suggestions they provided. Purely because of the great service, I would suggest DoctorSim to anyone who might need it!
I shall put my hand up as another doctors sim sucker. They took my money, gave me a fake story about the number not being available but somehow, if I pay them MORE money, then somehow they WILL be able to unlock. Needless to say, I declined their oh so kind offer. Then I got a "refund" to their website for future use - which I am of course never going to use.
I had to wait for 1 week but they always send updates so i can monitored my request, and then finally after 1 week they send me an email saying that i can finally unlock my iphone and it worked. Thank you doctorSim, finally i can use my cellphone using other sim card. More power to you.
Bought my daughter an iphone from auction site in Australia. Found it it was carrier locked to Nextel in Mexico. US$40 and 12 hrs later DoctorSim had it unlocked and it's working fine. Cheaper than a trip to Mexico ;) Thanks!
I believe that this site is a scam. I paid $44.95 to unlock my S7 phone on 6. 05. 2020. After 24hrs when I didn't get an unlock code from DSim I contrequested remote access to my PC to unlock my ph. CRAZY! Who trusts a site that stated nothing about remote access to your personal computer (RED FLAG) in their ads to assist you in unlocking your phone. If someone doesn't know their network and you need remote access to a Pc to unlock the phone say it upfront so customers could decide whether or not to purchase the service or not. I want a full refund. Public Be Warned. SCAM ALERT... I am a legitimate customer and have the emails and request number to prove. In covidn19 times EVERY CENT matters. Don't steal people money.
Hello Deidra,
Samsung unlocking is usually 100% code based on our site, especially if you know your operator and network, and has a FULL REFUND guaranteed if not possible.
Only in select cases when you don't know your network, and a CODE is not available, do we offer remote tech assistance. This is clearly stated in our site as a standalone service (which you ordered) if any body needs it, but usually is only a fallback for when code unlock is not available.
In any case, the process is also safe and 100% money back guaranteed. We've been in business 12 years, and we wouldn't be here if our services were not legitimate and completely legal.
Thank you
Do not use, total scam, charge up front and then look for more payment yet never unlock your phone, expensive and useless and use small print to tell you your money is gone. Stay away from them.
Hello,
At doctorSIM we do not carry out the strategy you mention: our objective is to offer clear services and for the client to know what they are hiring at all times, we would never carry out such actions.
Could it be that you made your request on the website of doctorunlock.net or IMEIdoctor.com? These types of websites do do this type of scam and, since their name is very similar to ours (something that is not a coincidence on their part) we suffer a lot both for what they do and that it may seem that we are the ones who we make.
We are very sorry that this has happened to you and if you need to unlock any mobile contact us and we will do our best to help you.
Best regards,
Team doctorSIM.
Beware...This site is a scam...didn't receive the credit on the phone.
They were happy to take my credit card payment, but I got nothing for it.
Hello Tom,
We are really sorry for any inconvenience or misunderstanding.
I kindly suggest you to send us a message to info@doctorsim.com so we can give you an immediate solution including a refund if applicable.
Best regards
Team doctorSIM
I live in Australia I did May father phone top up from doctors sim to India. They charge from me but they don't get top up.
Hello Pawesh,
Thank you very much for trusting in our top-up service.
I have just reviewed your top-up request and I verify that it was applied correctly: in fact we sent you a proof of it and we received from you the recharge confirmation message from the company that was recharged.
The fact that the recharge receivers cannot connect to roaming may be due to the settings of the terminal itself (it must have roaming connectivity activated).
In recent days we have not received more information from you, was the incident finally resolved? If not, please contact us again so we can find the best solution for you.
Please contact us for any doubt, we are here to help.
Carolina García,
DoctorSIM Product Manager.
Tried to top up a phone. Took my money and set the top up on pause. Support is just a $#*!ing robot.
Guys DoctorSim is a big scam company they know what they doing, they scam me by send me a NONE working unlock code, and when i asked for refund they denied me and told me we going to give you a account credit so you can use for other service with them and when i try to reuse the service they charge me higher so i can't ask anymore for refund and the money stuck in the fake account credit, I'm warning you customers they did it to me and lost my money already, Doctorsim is a big scammers company watchout guys
Hello Said,
First of all we deeply regret that something did not go well in your unlocking, our customers' satisfaction is in the top 1 of our daily objectives.
- Our service is a legitimate and 100% honest service. And our highest goal is to do things well, we have never cheated or scammed any customer. Never.
- We are transparent in the conditions of all our services: both in price, as well as in terms of the requirements that a mobile device has to meet to be unlocked.
As online service providers we ask our customers to verify that their phone meets the conditions. If you meet the conditions and the code fails or there is any error we ALWAYS make the refund to the original payment method. Always.
- We never make the refund in credits if the code fails. If this is your case, please write to us by replying to the email with your instructions so that we can assess your case specifically.
- If the refund in credits were your case, it would be because your mobile did not meet the conditions. In that case, since it is a refund not contemplated in the conditions of service, we would be talking about an exceptional refund. But also if you do not agree, write to us to review your case.
We will work to find a solution with you even if it is a loss for us to continue meeting the objective that all our customers are satisfied.
Have a nice day.
Best regards,
Team doctorSIM.
Was skeptical at first... offered to provide code to unlock phone for cheaper price than other companies (the company my phone was locked to no longer provides cell services and stopped providing unlocking codes). I put in the details and provided my credit card details on the secure site... in less that 10 min DoctorSim emailed me a code and it worked perfectly (they even provided instructions for the not so tech savvy). I could not be happier... I was ready to throw a perfectly good cell phone away until I looked on google... thank you so much
Doctorsim is the best with no doubt.
I have an older vet oh Samsung phone that a friend gave to me. It was locked to a specific carrier. Doctorsim perfectly helped me unlock it. Great job! Great service. They keep customer updated during the process.
I bought Iphone but it was locked. Wanted to know about the network it was locked, the status of icloud, and its not blacklisted etc
Doctor sim sent me all the required against my cellphone IMEI within 2 hours for like only 3 Usd in fees.
It was my first time that my new phone (Xperia 1) came to me locked to another carrier. I didnt know what to do and I was really worried about the whole process of unlocking. It took one week for the code to be sent to me, but fortunately worked like a charm!
I encountered a few problems unlocking my phone but the team at DoctorSim kept in touch and talked me through the process. Brilliant result, highly recommend.
From start to finish it took less than 72 hours, I have a Samsung Galaxy S8 plus and I know it was not an easy task to find a solution, but they did and fast, I definitely would recommend this service to anyone.
I needed a to use my old AT&T-locked iPhone on a new cellular network. After DoctorSIM worked his magic, I plugged in my new SIM card, activated my account, and It worked perfectly right away. Thank you Dr. SIM!
I've unlocked my new Huawei P30Pro which I bought it from uk.
I didn't believed this can be done, but I said just let's try this. And now it's working in Holland.
Thanks guys!
Took 2 days. Didn't have to speak to anyone. I had an iPhone 12 Pro locked to att. It worked I'm so happy I don't have to retire my iPhone.
At first, I was really scared if I was going to get scammed and get my money stolen, but no, DoctorSim provided me great service at a very low price, compared other prices. Plus, they sent me the unlocking code the day after I ordered it! I'm so thankful, so if you need to get your phone unlocked at a low price, check out DOCTORSIM
Overview
DoctorSim has a rating of 2.8 stars from 63 reviews, indicating that most customers are generally dissatisfied with their purchases. DoctorSim ranks 64th among Unlocked Phones sites.
doctorSIM provides phone unlocking services which allow users to use their cell phone on any compatible network in the world. Freedom to choose network carriers has multiple benefits primarily saving money in the long run. Complementing these unlocking services are IMEI phone checks, top-up services for networks located in over 200 countries, comparison tools for managing and calculating savings on monthly phone bills and repairs for all phone manufacturers.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Luke,
Fist thank you so much for your comment, we don't love negative feedback, but it helps us improve.
With the data of your review we cannot find which request you are referring to but we will be happy to find a solution for you if you have made a request at www.doctorsim.com.
To clarify the fact before other users we comment here how we work. DoctorSIM services are exposed on the web without cheating: price, delivery time, requirements... all. In the cases in which for the same product (for example, unlocking iPhone 7 from AT $ T) has several services, we detail it point by point.
If the standard service, for example, does not work, we offer alternatives:
- We offer the client the option of paying the extra that the premium service supposes.
- We offer the refund: which can be in credit to spend in doctorSIM or to the original payment method (it is the client, and not doctorSIM, who chooses where they want their money back: if by mistake a client chooses credits we can undo that choice and send the refund to the original payment method).
That a service cannot be completed for the most economical service does not benefit us: no one guarantees that the client will not choose his refund... however, if it had been possible to complete the service for the economic version: we would have that sale in our pocket, risk-free.
We are a serious company, with open ears and we are ready to help in any incident.
Have a nice day,
Sarah.