They took another payment, above the one written in the contract. They don't return the money, they respond with standard messages. They didn't unlock the phone! Negative company!
After the initial, very reasonable payment that you think is to unlock your phone, it's actually just an eligibility check to make sure all the information you provided is correct and your phone isn't blacklisted/listed as lost or stolen. Once that check is complete, you're hit with a much higher fee $122.00 USD in my case) to actually unlock the phone. I haven't decided if I'm going to take the plunge and pay the fee yet or not as I have 3 phones to unlock it will cost me $450 to do eligibility checks and unlock all 3 phones. On the flip side, it will cost me over $1000 to get out of my contract with AT & T and my bill is currently astronomical so I want to switch to a cheaper provider. If I decide to move forward with paying the unlock fee, I will come back here to update my review.
I had been struggling to top up my Orange France number since the Orange FR website only accepts French bank cards as payment method (pure nonsense). I had been going back and forth for weeks with their (useless) customer care representatives who kept taking 4-5 days to respond and then finally sent me off to buy a data plan when I needed credit. Finally found this site to buy my credit from and it worked exactly as needed. I normally don't leave reviews, but figured I would on this occasion since their seems to be a lot of bad ones here and I had a very positive experience. I'll definitely be using them again.
4 separate transactions where money has been taken out of my cashapp account and I dont know anything about this site let alone know why you guys will continue to steal from me I had to lock my card and still have declined purchases on my account!
They told me that the payment was being processing and that I will get on Emil. They removed the payment from my bank account and she never did get her top up and I never did receive the Emil I try reaching out to them but there is no way to.they are a scam. It's ok have the 18$ it's not worth it you dogs
Hello Zurk,
We understand your concern and we deeply apologize for any inconvenience you may have experienced. We want to assure you that we are accountable for our service and that all top-ups are our top priority. We understand that this is a service that requires immediacy and we are committed to fulfilling every single service requested.
We have verified that your information request (which we received via email when you contacted us through our chat) was responded to within a few hours, and the top-up you mentioned was successfully sent to the recipient number as requested.
Thanks.
I paid them for a topup but they did noting and sent me a fake invoice in the name of a third party. Dozens of emails exchanged and they refuse to pay me back.
I paid the money that you asked for but you never recharged my phone number. I checked with the service provider and they confirmed nothing was received. The receipt you sent me was also suspicious and is not recognized by the mobile phone company. Highly suspicious activity. I have reported that to your host, and to cloudflare. The attached image is your suspicious receipt. Hotlink never issued that!
I went through Dr Sim to top up a sim I purchased in France. I topped up £20 because I had travelled to England and they didn't tell me until after the purchase was finalised that that sim was only good for France. When I asked for a refund they said sorry once the purchase has gone through you can't be refunded. Ha and their motto is Trust Us. Yes right. Thanks for nothing mongrels.
So they said they could unlock my phone, failed and then they refunded my money. Immediately after they charged me again and were trying to unlock it again without asking me or anything. Refund and a new charge at exactly the same time. Crooks
I paid 30 min ago to Doctor Sim Mobile Australia. I received confirmation email of purchase. But still waiting for the SMS to put my PIN code. So, now lookign forward to other place to recharge my phone.
Update:
We solve the issue. The customer service is quite good, fast and very patient. Mmmm... In my case, the mobile operator gave me an Unlimited plan. As a consequence, it was not visible when I checked my balance. It will be helpful to have the option in Doctor SIM to top up just for credit or a plan instead. I think Doctor SIM should differentiate both possibilities. Because, in my case I was not looking for a plan, just credit.
Best,
Kari
Hello Karina,
Thank you so much for your confidence in our topup service.
We always send the PIN code to recharge your phone in the email where we confirme the topup. If you haven't receive it please contact us, we are here to help 24 hours a day, 7 days a week.
Please contact us, we will solve any issue.
Best regards,
Team doctorSIM.
I gave this site 4 stars because, while they couldn't unlock my phone, there was no explanation as to why. I know the phone is not blacklisted. But they did at least respond to my inquiries and issued a full refund. I'd give this site a chance again if I need this service again.
I ordered a unlock code for my Samsung Galaxy s20 fe on March 24,2022. They charged me and almost a month later I sent an email just to find out the status and no response. Worst company ever.
Awesome. After spending 2 weeks trying to unlock my paid for galaxy Note 8 phone to move from ATT to Sprint I turned to DoctorSim based on a recommendation. They kept me up to date on their work with an update email and made it clear the time frame. Took 3 days and my phone unlocked this morning.
Thank you DoctorSim
Exceptionally Efficient. Bought my daughter a used Note 8 from a re-seller on swappa. Had my first bad experience on AT&T unlock page saying the device hasn't been activated on their service for at least 60 days. DoctorSim got me the unlock code in less than an hour.
Was skeptical at first... offered to provide code to unlock phone for cheaper price than other companies (the company my phone was locked to no longer provides cell services and stopped providing unlocking codes). I put in the details and provided my credit card details on the secure site... in less that 10 min DoctorSim emailed me a code and it worked perfectly (they even provided instructions for the not so tech savvy). I could not be happier... I was ready to throw a perfectly good cell phone away until I looked on google... thank you so much
This company is a SCAM, DO NOT USE THEM! I should have went with another company. When I ordered it said 0-15 days, now they are saying business days which is 3 weeks. Ive never had an unlock take that long. Then, they offered a partial refund of $10 but the refund never came. They send emails saying they are "close" and my unlock request was processed "successfully" but I'm still waiting and no partial refund.
All they've done so far is take my money, offered a very partial refund, and not provided a service. STAY AWAY FROM THIS COMPANY, ITS A SCAM. MY SAME COMAPLAINT HAS HAPPENED TO MANY OTHERS. I THOUGHT I'D BE DIFFERENT (THAT WAS A LIE) AND WAS DESPERATE. IT'S NOT WORTH IT.
Hello Wonetta,
Thank you very much for trusting our service
Top marks all around. I was initially hesitant as I had never unlocked a phone before however after checking the competition I felt most comfortable using DoctorSim. The website is well laid out and easy to use. Price is good and the turn around was much quicker than I expected. I can now use my phone with any network. Well done!
Paid upfront for my phone to be unlocked several days ago. No delivery of service - phone remains locked. Response via email support has been poor and sporadic too.
Didn't want for it to get to this but I've run out of options with a lack of response from DoctorSIM. Promises on their website:
1. Instructions delivered fast, but they don't work. Customer service (which is claimed to be first-class on their wbesite) is abysmal. Existent, but abysmal.
2. "100% reliable! In the rare event your LG cannot be unlocked for any reason under doctorSIM's responsibility, we will issue you a full refund."
- Don't believe this. Nothing can be farther from the truth - when pushed for an answer on why there has been a failure of delivery of service, you get silence.
These chips DO NOT WORK, MORE Scammers, I am tech savvy and they are liars, if it was specific to my IMEI, and they have my phone model and info of carrier then how in the world do they send a sim with 10 different instructions, then ask to change iccid 90 times nothing changes, No sim Supported, then say use android device! Like idiots the iccid is what you sent, if there's another setting make a video scamming a Holes
Hi John,
First of all, we would like to apologize for any inconvenience caused.
The UMS is designed to be configured automatically, but in the case in which this option is not successful, we provide you alternative troubleshooting steps.
After checking your order, as none of the alternative steps have worked, we have issued you the full refund, without the need to receive the video proof, as we are fully committed to our customers' needs and feedback, and it was clear you were not satisfied with the product.
Our only aim was to help you out, and make it work, this being the reason why we have tried all the alternative solution, but as none has worked, we have refunded you the full amount, without the video proof necessary, to prove you that we are not scammers, on the contrary, we're here for our customers, always, trying to find the best solutions.
We really hope the refund can make it up, at least partially, for the inconvenience caused.
Kind regards!
It did not unlock my iPhone 7. Then after
You buy it, you will not be able to speak to
A live agent at all. I think it is a scam! I followed all the instructions and wasted 4 hours of my live. Then I found out "you just call your old company and if the phone it's paid off, they unlocked it for free!" Save your
Money and your time
Hello Lucy,
First of all thank you so much for your confidence in our service.
DoctorSIM is a legitimate and legal service that does not hide any clause or prevent customers from unlocking their mobile devices here or elsewhere. We do not understand at all the reason for your claim because we are more than sure of doing things correctly.
We provide chat and email support 24 hours a day, 7 days a week and we promise to attend to all requests in less than 24 business hours. If an iPhone cannot be unlocked, we will make the refund: without any doubt.
Having said all this and with the assurance that your money will be refunded if your service cannot be completed, we would like you to tell us where we can improve or what we can do for you to change your thinking about our service. You can contact us directly to info@doctorsim.com
Best regards,
Sarah.
I paid for the unlock almost two months ago and until today they haven't solved the problem and they don't even contact me. I hope that they can resolve this situation or at least return the money to me, in any case I do not indicate it to anyone
Hello Wallace,
We cannot identify your request, if you have made it through our services, with the data you describe.
To resolve any doubt or incident related to our service, in case there are any incident, just contact us at info@doctorsim.com or answer to the email of the request.
We will be delighted to help you.
Best regards,
Team doctorSIM.
Answer: Hello! For sure! We can unlock any Motorola even if you bought it with the AT&T prepaid in Walmart. Here you have the direct link to the service: https://www.doctorsim.com/us-en/unlock-phone/motorola/all-motorola-devices/unlock/#step1 - Select AT&T Prepaid (GoPhone) in the operator selector. - Unlock your Motorola and use it with the network operator you prefer! Best regards, Team doctorSIM.
Answer: Hello John, For sure, yes! You can unlock it even if it was purchased through a company and it is a corporate device. Here you have the direct link to the service: https://www.doctorsim.com/us-en/unlock-phone/iphone/iphone-11/unlock/#step1 - Select AT&T in the operator selector. - Unlock your iPhone and use it with the network operator you prefer! Best regards, Team doctorSIM.
Answer: Hello, If the phone accepts the frequency networks with which T-Mobile in the United States connects and it is a unlocked version of the mobile phone model you want to use, you should be able to use it without problem. If you have any doubt pleas contact us through info@doctorsim.com Best regards, Team docotrSIM.
Answer: Hello! Unlocking a Sprint iPhone requires a prior check to determine if it is eligible to be unlocked. Select the iPhone model you want to unlock and you will see the necessary information on our website =) Best regards, team doctorSIM.
Answer: Hello Edward! No hidden charges! You only pay upfront for what is requested depending on the type of service and refunds are guaranteed if no success!
Answer: Hi Laura, We can certainly try! Please click on the link below to submit an order to network unlock your iPhone XR from Virgin Mobile. The price and average/guaranteed delivery times will appear on the screen once you have filled in the online form with the information on your device: https://www.doctorsim.com/us-en/unlock-phone/iphone/iphone-xr/unlock/ Best regards, Anne
Answer: Hi Stevan, Please click on the link below to place an order to network unlock your iPhone 11 Pro from AT&T: https://www.doctorsim.com/us-en/unlock-phone/iphone/iphone-11-pro/unlock/ Best regards, Anne
Answer: Hi Michael, It will depend on the carrier to which your device is locked. Please click on the link below to find out if we can unlock your iPhone XS Max: https://www.doctorsim.com/us-en/unlock-phone/iphone/iphone-xs-max/unlock/ Best regards, Anne
Answer: Hi Timothy, Yes, we can! Please click on the link below to submit an order to network unlock your iPhone 11 Pro Max from Verizon: https://www.doctorsim.com/us-en/unlock-phone/iphone/iphone-11-pro-max/unlock/ Best regards, Anne
Answer: Hi Maurice, Unfortunately, we are unable to unlock an iPhone 11 from T-Mobile at the current time as there are no unlocking services available. Please click on the link below to leaves us your email address, so we can contact you when it is possible to unlock your device: https://www.doctorsim.com/us-en/unlock-phone/iphone/iphone-11/unlock/ Best regards, Anne
DoctorSim has a rating of 2.8 stars from 63 reviews, indicating that most customers are generally dissatisfied with their purchases. DoctorSim ranks 64th among Unlocked Phones sites.
Hello,
DoctorSIM cannot charge cards without the use and consent of the card owner. If you have any charges that you do not recognize coming from our merchant please contact info@doctorsim.com. All feedback helps us to improve our services but in this case it is not the way to help you.
Thank you very much.
Best regards,
Team doctorSIM.