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Review of DoctorSim

DoctorSim reviews

4 reviews

4 Reviews From Our Community

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milesr23
1 review
0 helpful votes
4/12/19

doctorSIM
We apologise for the wait. All our operators are busy at the moment. Simply describe your issue here and we will reply as soon as an agent frees up!
You Please update your info
I need to speak with Carolina García,
doctorSIM Product Manager now!

Laura joined the chat

Laura
hi

sorry but is not possible

how may I help you?
You Please update your info
she told me to contact her


Laura
not in this channel, only by email
You Please update your info
You guys issued me credit that unauthorized

you guys found a new way to unlock my phone and were doing so


Laura
May I have the request number or IMEI number, please?
You Please update your info
(#2539797)


Laura
no, you did not understand the message well, this service has not finally worked

we are sorry
You Please update your info
My name is Carol and I am the head of Operations at doctorSIM.

First of all, I would like to thank you for your trust and understanding regarding the delivery of your Motorola code.

We have processed your order through the worldwide service and, unfortunately, it has came out denied.

However, we hope to have a final solution to unlock your phone in the next few days.

We are working on the last details of a new service, and we should shortly be able to provide you all the necessary information. This service would permanently unlock your phone, in less than 24 hours.

this is from your manager

I am not wrong


Laura
yes, but this service is not working
You Please update your info
this is in writting

unlock my phone


Laura
is not possible sorry
You Please update your info
ok i need to speak with you manager

Chat rated Bad
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Laura
carolina will give you the same information by email

we can not unlock your phone at athis time

because is no service working
You Please update your info
i really dont want to have copy and paste this chat in a online review


Laura
why? i only give you the information and the reason why we make the refund
You Please update your info
are you refusing to let me speak with you manager?>


Laura
We do not want to keep your money if we can not unlock the phone

is not possible here

i say you before

carolina only by email
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Please let me speak with your manager


Laura
is not possible here, again

she is not in this department
You Please update your info
So your refusing to let me speak with your manager


Laura
noQ

i just say you that you have contact she by email!!!
You Please update your info
or give me her direct contact telephone number


Laura
pelase!!!
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Excuse me

this is very unprofessional


Laura
I have explained it to you several times, it is not possible, simply, only by email
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I need to speak with a supervisor

NOW!


Laura
IS NOT POSSIBLE HERE
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So you're telling me there is no way to get a direct phone number to your manager?


Laura
yes, just this

is not possible and it no depends of me
You Please update your info
You need to call your manager now and tell them to call me

or i will post this chat on yelp and everwhere else i can write a online review


Laura
ok, do it if you want, but it's not my fault and it does not depend on me
show translated
You Please update your info
I am a paying customer who you guys have been giving me the run around for more then 8 days now

Yes it is your fault


Laura
okay
show original

Thanks for contacting doctorSIM. Is there something else else can you help with? We will close this window shortly, but do not worry, if you need help, please open another chat and we'll answer you as soon as possible.
show original
You Please update your info
you work there so you need to take responsibility

Yes

you need to let me speak with your manager

Laura left the chat

chrisf301
1 review
4 helpful votes
9/28/18

Never sent pin to unlock my phone. Just kept giving me the run around. In the end phone never got unlock. Nor did they want to give refund.

Response from Anne H., DoctorSim Representative
Hi Chris,

As explained by email, we have successfully network unlocked your cell phone.

Unfortunately, you are unable to use it on another network because it has been blacklisted by the original carrier. As explained in our terms and conditions, we are unable to issue refunds under these circumstances.

Once you've resolved the issue with the original carrier, you'll be able to use your phone on the network of your choice.

Best regards,
Anne
jamesm1303
1 review
3 helpful votes
6/5/18

Truely honest and upstanding people. They stand behind their word. Hard to find these days. They are CUSTOMER oriented, and truely guarantee their work.

Response from Anne H., DoctorSim Representative
Hi James,

Thank you so much for taking the time to post such a great review! We really appreciate you helping us to spread the word.

Kind regards,
Anne
jenniferl241
2 reviews
22 helpful votes
8/28/17

I bought Iphone but it was locked. Wanted to know about the network it was locked , the status of icloud , and its not blacklisted etc
Doctor sim sent me all the required against my cellphone IMEI within 2 hours for like only 3 Usd in fees.

Customer Questions & Answers

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Answer:

Hi Owen, Please check your email inbox as one of our customer support agents has sent you detailed instructions on how to proceed. Reply to that email if you have any further questions. Best regards, Anne

By Anne H., DoctorSim Representative
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