Andres T.’s Reviews of DoctorSim & more

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11/9/23

AVOID THIS WEBSITE AT ALL COSTS.

I have done two tops ups with them.
- first top up was 7gb of data for TELKOMSEL. This top up run up quite quickly and I thought that it was incorrect, but I was not 100% sure so as I run out of my data I proceeded for a second top up.

- second top up: I decided to buy a bigger package, 19gb, as I needed the data and I did not want to run out of data when I needed. As I had suspicions from the first top up that something went wrong, I decided to keep track of my usage, and as soon as my top up was added I restarted my data statistics on my phone to be sure of the data that I was to consume with this top up.

After 4gb were used, I received a message from the provider warning me that I had 500mb remaining. I proceeded to contact doctorsim customer support with all the evidence that I had: screenshots with the top up information, my data usage and the messages from the provider where you could clearly see that I was right. After asking for them to fix it, or give me a refund or a new top up, they ignored my requests and said that I had to contact the provider myself neglecting their customer and leaving me completely unattended after taking my money. I'm still waiting for a satisfactory resolution.

If you value your money and your time: DO NOT BUY ANY OF THEIR SERVICES.

Products used:
Telkomsel data top ups.

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Thank you

Anne H. – DoctorSim Rep 11/16/23

Hello Andres,

We appreciate your feedback regarding your experience with doctorSIM.

Rest assured, we are dedicated to supporting you through this process and ensuring a satisfactory resolution. It's important to note that doctorSIM is a legitimate service known for actively seeking solutions. We are confident that if you've reached out, you likely have received or will receive a positive response from them.

All our top-ups are issued through the operator's own system. If you receive confirmation of an 8GB top-up, Telkomsel is the one applying that data volume to your number. Its usage is associated with the applications you use.

However, we have 100% confidence in your judgment when it comes to assessing your usage, and we stand with you when you say that if your top-up has been depleted too quickly, it is because you used it. We are ready to assist even when it is the operator applying that data and determining the consumption speed.

Please write an email to info@doctorsim.com with a new message subject "Top-up 8GB/19GB Telkomsel - For Nerea," indicating your request number. This will allow our product manager to review it and provide the solution expected from the quality of our service.

Thank you so much,
Nerea.