Miles R.

DoctorSIM
We apologise for the wait. All our operators are busy at the moment. Simply describe your issue here and we will reply as soon as an agent frees up!
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I need to speak with Carolina García,
DoctorSIM Product Manager now!

Laura joined the chat

Laura
Hi

Sorry but is not possible

How may I help you?
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She told me to contact her

Laura
Not in this channel, only by email
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You guys issued me credit that unauthorized

You guys found a new way to unlock my phone and were doing so

Laura
May I have the request number or IMEI number, please?
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(#*******)

Laura
No, you did not understand the message well, this service has not finally worked

We are sorry
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My name is Carol and I am the head of Operations at doctorSIM.

First of all, I would like to thank you for your trust and understanding regarding the delivery of your Motorola code.

We have processed your order through the worldwide service and, unfortunately, it has came out denied.

However, we hope to have a final solution to unlock your phone in the next few days.

We are working on the last details of a new service, and we should shortly be able to provide you all the necessary information. This service would permanently unlock your phone, in less than 24 hours.

This is from your manager

I am not wrong

Laura
Yes, but this service is not working
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This is in writting

Unlock my phone

Laura
Is not possible sorry
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Ok i need to speak with you manager

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Laura
Carolina will give you the same information by email

We can not unlock your phone at athis time

Because is no service working
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I really dont want to have copy and paste this chat in a online review

Laura
Why? I only give you the information and the reason why we make the refund
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Are you refusing to let me speak with you manager?>

Laura
We do not want to keep your money if we can not unlock the phone

Is not possible here

I say you before

Carolina only by email
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Please let me speak with your manager

Laura
Is not possible here, again

She is not in this department
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So your refusing to let me speak with your manager

Laura
NoQ

I just say you that you have contact she by email!
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Or give me her direct contact telephone number

Laura
Pelase!
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Excuse me

This is very unprofessional

Laura
I have explained it to you several times, it is not possible, simply, only by email
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I need to speak with a supervisor

NOW!

Laura
IS NOT POSSIBLE HERE
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So you're telling me there is no way to get a direct phone number to your manager?

Laura
Yes, just this

Is not possible and it no depends of me
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You need to call your manager now and tell them to call me

Or i will post this chat on yelp and everwhere else i can write a online review

Laura
Ok, do it if you want, but it's not my fault and it does not depend on me
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I am a paying customer who you guys have been giving me the run around for more then 8 days now

Yes it is your fault

Laura
Okay
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Thanks for contacting doctorSIM. Is there something else else can you help with? We will close this window shortly, but do not worry, if you need help, please open another chat and we'll answer you as soon as possible.
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You work there so you need to take responsibility

Yes

You need to let me speak with your manager

Laura left the chat