Tried to top up a phone. Took my money and set the top up on pause. Support is just a $#*!ing robot.
Truely honest and upstanding people. They stand behind their word. Hard to find these days. They are CUSTOMER oriented, and truely guarantee their work.
They do the job, very satisfied with their unlock service.
Moreover, they are cheaper than many other similar services.
Got my phone unlocked via USB in about 20 min with no complications. Thought it was kind of pricey, but was definitely worth every penny.
Always there to provide support, fast response
Never had any issues, they always get the problem resolved
No complaints! Great job i now have an unlocked note 20 ultra on my hands im excited to know that i didnt waste my money!
What a hoax. No service, no refund. Buyer beware! They will steal your money and not provide the service they promise.
AVOID THIS WEBSITE AT ALL COSTS.
I have done two tops ups with them.
- first top up was 7gb of data for TELKOMSEL. This top up run up quite quickly and I thought that it was incorrect, but I was not 100% sure so as I run out of my data I proceeded for a second top up.
- second top up: I decided to buy a bigger package, 19gb, as I needed the data and I did not want to run out of data when I needed. As I had suspicions from the first top up that something went wrong, I decided to keep track of my usage, and as soon as my top up was added I restarted my data statistics on my phone to be sure of the data that I was to consume with this top up.
After 4gb were used, I received a message from the provider warning me that I had 500mb remaining. I proceeded to contact doctorsim customer support with all the evidence that I had: screenshots with the top up information, my data usage and the messages from the provider where you could clearly see that I was right. After asking for them to fix it, or give me a refund or a new top up, they ignored my requests and said that I had to contact the provider myself neglecting their customer and leaving me completely unattended after taking my money. I'm still waiting for a satisfactory resolution.
If you value your money and your time: DO NOT BUY ANY OF THEIR SERVICES.
Hello Andres,
We appreciate your feedback regarding your experience with doctorSIM.
Rest assured, we are dedicated to supporting you through this process and ensuring a satisfactory resolution. It's important to note that doctorSIM is a legitimate service known for actively seeking solutions. We are confident that if you've reached out, you likely have received or will receive a positive response from them.
All our top-ups are issued through the operator's own system. If you receive confirmation of an 8GB top-up, Telkomsel is the one applying that data volume to your number. Its usage is associated with the applications you use.
However, we have 100% confidence in your judgment when it comes to assessing your usage, and we stand with you when you say that if your top-up has been depleted too quickly, it is because you used it. We are ready to assist even when it is the operator applying that data and determining the consumption speed.
Please write an email to info@doctorsim.com with a new message subject "Top-up 8GB/19GB Telkomsel - For Nerea," indicating your request number. This will allow our product manager to review it and provide the solution expected from the quality of our service.
Thank you so much,
Nerea.
They didn't unlock my phone and didn't refund my money. I wish I could give this site 0 stars. Really bad service
Never sent pin to unlock my phone. Just kept giving me the run around. In the end phone never got unlock. Nor did they want to give refund.
Hi Chris,
As explained by email, we have successfully network unlocked your cell phone.
Unfortunately, you are unable to use it on another network because it has been blacklisted by the original carrier. As explained in our terms and conditions, we are unable to issue refunds under these circumstances.
Once you've resolved the issue with the original carrier, you'll be able to use your phone on the network of your choice.
Best regards,
Anne
Dr sim unlocked my S10 exactly as advertised. Could be as little as minutes or 5 days. I now have a unlocked phone. Be patient...
Unlike so many other sites this one does what it says for the price it says and when it says, you couldn't ask for more, fantastic service
After a few days doctor sim sended me the correct pin number to free my phone. Thanks from Argentina!
My cel front att is unlock only On 15minutes
This is Amazing Service I highly recommend, thank you very much for your services doctor sim...
He realizado desbloqueos de mis equipos por estar atados a una compañia telefonica y por razones de uso fuera del area de cobertura he contrato el servicio para usarlo con otro prestador de servicio, en cada caso, no he tenido ningun inconveniente y han sido muy amables, en la unica ocasion que tuve un incidente tuve todo el apoyo y que se logro desbloquear, no ha importado la marca, Samsung, LG Apple, en cada caso el desbloqueo ha sido exitoso.
... Un servicio excelente y muy buena atención al cliente muy recomendable. Se preocupan por el usuario y responden de inmediato todas las dudas explicando paso a paso cada proceso...
Funciona todo perfecto, la recarga llegó en menos de un minuto y sin problema!
5+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Overview
DoctorSim has a rating of 2.8 stars from 63 reviews, indicating that most customers are generally dissatisfied with their purchases. DoctorSim ranks 64th among Unlocked Phones sites.
doctorSIM provides phone unlocking services which allow users to use their cell phone on any compatible network in the world. Freedom to choose network carriers has multiple benefits primarily saving money in the long run. Complementing these unlocking services are IMEI phone checks, top-up services for networks located in over 200 countries, comparison tools for managing and calculating savings on monthly phone bills and repairs for all phone manufacturers.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi James,
Thank you so much for taking the time to post such a great review! We really appreciate you helping us to spread the word.
Kind regards,
Anne