I have been using docstoc for few years now, and it's probably one of the best online sites out there that helps small business. A lot of useful documents that will save you a lot of time and money.
I looked for a few documents that I needed and its the best place I found for the best value. Other options were very expensive. Since I already signed up I looked up more things on the site.
When I called to cancel and dispute continued charges on my credit card, they hung up on me. So I got my credit card company to call them on a 3 way and they hung up on us again.
THIS WEBSITE IS CRAP! I WANTED SOME DOCUMENT AND IT SAID IT WAS FREE, BUT IT CHARGED ME! But luckily, I used fake email generator and fake name generator.
The documents they provide are full of errors and they keep charging you even after cancellation! I regret ever buying a document from this website.
After reading all the reviews in here, now I'm over confirmed that Docstoc.com is a big scammer. I've been messaging after messaging its customer care since February 20,2014. But it's really weird that till now I've been getting the worst customer support from their part.
I had a docstore (a store for selling premium documents) account in that site. Last February, I decided not to sell any more documents via Docstoc and clear the amount. So, I messaged to *******@docstoc.com about my intention to close the account and release the fund. But after sending the first email, things just started getting more and more worse!
I don't know why, but the customer support just started (and till now) playing hide and seek with me. First, they just sent a generic email to me that they would take my issues seriously and solve those as soon as possible. But, five days over, no reply from their part. So I again sent them an email to inquiry about the progress.
They replied that I would get …. Amount from my docstore account. I quickly replied them what the ……. You're talking about! I should be getting ……. Amount from my account. For more than three days, there was no reply from the support. After sending four consecutive emails, they replied that their finance department assured that the amount is what I told them!
Well, things were not stopped there; they just came up with a new issue. This time they were asking about my mailing address. I was totally shocked with this new issue, because my store account was associated with my paypal email address and this information was there from the day one I created my account.
I emailed them to know why they're now asking about mailing address. I requested them to send the money in my paypal account and not to send any check in my local mailing address. Well, again no reply -- this time for more than days. After sending five consecutive emails, on March 07,2014, those ……… from the customer support replied: "Your payment is being processed, and the check in the amount of... will be sent out to you soon".
Today is 11th March 2014 and still no sign of any reply or payment.
Can you suggest what should I do now?
It's been nearly a month since I started communicating with the support, but it's now pretty clear to me that they're not going to gonna pay …………….
Stay away from sites like this. Don't do any business with Docstoc.
I've been using docstoc on an off over the last few years. A good place to start when looking for documents. Haven't had any problems. Check it out.
DOCSTOC CONTINUOUSLY STEALING MONEY FROM MY CREDIT CARD!
Call to US fraud Department about this Scam!
Scam false marketing, they say it free then need a card.
I opened a "Free Trial Membership" on or around February 7,2012. On February 8, per the company policy to send subscription cancellations by email, I sent an email canceling my free trial. On February 9,2012, I received the following email from DocStoc:
Jane Bliss, Feb 09 15:41 (PST):
Hello,
Per your request, your Docstoc Trial Membership has been cancelled. Your credit card will not be charged.
Thank you for trying our service and please let me know if there is anything I can do in the future to assist you.
Best regards,
Jane Bliss
Docstoc Customer Care
*******627
www.docstoc.com
Regards,
Jane Bliss
Then, on February 16,2012, a full week later, the following "recurring charge" was placed on my debit card:
02/16/12 RECUR DEBIT CRD PMT02/15 DOC*DOCSTOC.COM/CH *******627 CA *******XXXXXX**************519? MCC=5968 $19.95
Oh, there's DocStoc.com charging my bank account with a recurring monthly charge of $19.95! They are fraudulent. They promised me my account would not be charged, and then they charged it. I think this is their business model, and they simply hope people aren't checking their bank statements and noticing these things. Stay away from this website at all costs.
Total scam. "Free" documents require subscription payment several clicks into the process
Overview
Docstoc has a rating of 2.2 stars from 55 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Docstoc most frequently mention credit card, email address and customer service. Docstoc ranks 66th among Business Documents sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members