DK Hardware

I ordered an item in September, which I knew had to be made and I knew there would be shipping delays….

Almost into new year and I still don't even have tracking info and my representative Paul B. Has completely ignored countless emails.

My customer is livid, I'm livid…. Don't do anything with this company if you depend on results.

If you have any non-damage related sort of issue with your purchase, plan to take heavy losses.

Initial outlay $232… -$75 (restocking fee and return shipping)

Choosing to do business with DK Hardware resulted in a loss of 33% of the purchase.

Stick with the classy companies like Build with Ferguson.

These window hooks match some that are already on our wooden cabin windows, so it was great to find them on DK Hardware. They took over 10 days to arrive. We did not get them in time, so putting them on the windows will have to wait until next year.

We had ordered a smal amount of hinges. They were delivered in a timely fashion and the order was accurate. Pricing is of fair market value. Will add DK Hardware to our list of prefered internet suppliers.

Product arrived today after being ordered over a month ago. That isn't the issue. There was no automatic communication - as in item was backordered, when it was expected to be shipped etc. When I reached out for information, customer service (Sunil) was helpful. Received an email Friday that it had been shipped and it arrived Monday. Original estimated date of delivery was March 2 and today is March 20. The item does appear to be what I ordered - thankful for that.

Unfortunately they were unable to ship a piece of aluminum framing in the length I ordered. DK staff contacted me promptly and made a single cut to my specifications and got it shipped out quickly. I received the order in plenty of time inspire of the complications.

I tried to place an order online, but the order would not go through. I tried multiple browsers and multiple devices and multiple locations. I called. The rep could not understand English. She seem to have absolutely no idea what was going on. She put me on hold, never came back, and disconnected. I order from Ace hardware for half the price. Run away from these people.

I received good service and a good product but the order process was a bit of a hassle. Even though I was able to order on the website with my credit card, I was asked to fill out a credit card authorization form and provide copies of my credit card and identification. While I understand this is to protect the company from fraudulent purchases, it seems more risky to the purchaser. I was able to alter my payment method and pay via PayPal.

Placed an order in August 2021. Yes I know we have supply chain issues, so I was forgiving when my "ship in 5 days" item didn't arrive within the first couple of weeks. So I called…. And called…. And called…. Oh and emailed…. Emailed…. Many documented communications with NO ANSWER to why my $1500+ order hasn't shipped. So finally on Sept 30th I communicated via email and was assured it would ship out in early November.

Fair enough…. So I waited. And waited. And here we are November 10th and guess what, no tracking, no communication, I'm just sitting in the dark unknown. So I reach out, which I really shouldn't have to do, and I'm told it will now ship in JANUARY 2022?!?!? Why don't you provide ME and update if you know there is an issue?

Worst customer service ever. Let's see how quickly I get a refund from this subpar company with zero customer service.

I own part of this mix up, but so does DK. I was looking for a black mailbox key and found this on DKH's website: https://www.dkhardware.com/kaba-ilco-1646-xcp10-key-blank-for-usps-mailbox-pack-of-10-product-*******.html. It's a black key right!?! Brass colored keys showed up. I chatted with customer service rep who agreed it looked black. She directed me to drill down into product description and see it's brass colored. Ok, my bad. But the image was definitely black. The keys cost $9 and DKH charged me $9 to ship. In order to get a refund I have to pay to ship the keys back, let's say $3. All this trouble to ultimately take a net loss of around [
~ $12. DKH did not offer any consideration despite their own admission that the image did not reflect the actual product. Sure, it's not that much money, to me OR TO DKH, but there is principle. Do better DKH, get your website squared away, and own your part. I'm just disappointed in this experience.