Product arrived today after being ordered over a month ago. That isn't the issue. There was no automatic communication - as in item was backordered, when it was expected to be shipped etc. When I reached out for information, customer service (Sunil) was helpful. Received an email Friday that it had been shipped and it arrived Monday. Original estimated date of delivery was March 2 and today is March 20. The item does appear to be what I ordered - thankful for that.