DK Hardware Reviews Summary
DK Hardware has a rating of 2.5 stars from 141 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DK Hardware most frequently mention and customer service. DK Hardware ranks 13th among Hardware Store sites.
These guys advertise one item and deliver something else, then won't provide return mailing and want a 20% restocking fee. They are impossible to deal with after they make the sale, even though their advertising is fraudulent. Stay away!
Product arrived today after being ordered over a month ago. That isn't the issue. There was no automatic communication - as in item was backordered, when it was expected to be shipped etc. When I reached out for information, customer service (Sunil) was helpful. Received an email Friday that it had been shipped and it arrived Monday. Original estimated date of delivery was March 2 and today is March 20. The item does appear to be what I ordered - thankful for that.
They have the best selection of hardware available. The shipping was fast as well.
The product works as it should. The description is correct and I had no issue with the shipping.
Dont believe anything they say. Ordered a lock 3 weeks ago and still waiting. It is 3 to 5 days and after 5 days they told me it will be another 5 days and counting.
Email sent February 21/2023 was not acknowledged.
Invoice for parts ordered was requested but the contact person did not provide the invoice nor replied.
Please see below addressed to Marinelle Ramos! I'm still waiting for the INVOICE I need to submit my corporate card statement.
February 21/2023
Hello,
Please provide receipt/invoice for this order. Credit card ending in xxxx-1106 was charged $262.92
Item #1030 (Surface Box 6" Round) has been discontinued as per your email below – we should only get invoiced for the order you have in stock.
I also attached the email from our Engineering Tech. We have not received the item ordered.
We would appreciate it very much if you could provide the proper invoice and ETA of whatever was shipped to us.
Love the list of inventory. With two sets of aluminum doors that are older. I Searched multiple sites to find what I found at DK Hardware, both product and price.
Had a under $4. Item and they charged me almost $9. To ship. Outrageous
Order 2/26 and they shipped on 3/6.
Item arrived on time and was exactly as advertised
Two times I ordered product from DK Hardware and the website claimed they were in stock, after order aknowledgement it was radio silence for a week, called their 800 line but you can't get a real person, left my order # on voicemail and they emailed me an hour later saying product was out of stock due to "high demand", would get to me in about a week. 2 days later I get an email where they cancelled my order and refunded my money. This wasted 2 weeks on my job progress, ordered from another company that does have it in stock, it's already shipped. Same thing happened in October of last year on a meter socket/main breaker panel. I usually give businesses a break but this is BS.
Still waiting for my order. This was placed back in January of his year. I have NOT received my order yet...!
I cannot complete a survey when the product was not delivered.
I searched high and low for the exact door pulls and size.
You had the best selection, price AND shipping speed.
Thank you!
Ordered some window weather seal on 2/7 listed as in stock on web site.
3 days later, no tracking provided, contacted them & answer was they have not received from manufacturer yet, remember - this was "
In stock" & when I mentioned that I got " sorry our website is being updated & it would ship 2/20 latest, ok I can handle that.
2/20 came & went with no tracking or other correspondence.
Contacted them again & now I'm told it's backordered til 3/1, well the CS rep was rude, and offered nothing in regards to order, an alternate item or even upgrading shipping, did I mention RUDE!
He however did offer to cancel my order all together- how does that help me?
Actually got a supervisor to give me a call, again I reiterated website STILL shows in stock, answer: website is constantly updated, huh?
3 weeks from order- never came in stock, how is this constantly updated?
So his magical offering- 5% off
It's a 50$ order- a whole 2.50 for wasting 3 weeks
Wish I checked these reviews
I would not do business with this company
ZERO
Thumbs up just what I needed and ordered.
Was informed that there was a delay. Product arrived solved my problem and I am happy Thank you
We had 2 items come damaged due to shipping however customer service was extremely quick to replace and reship. They were great to deal with!
Couldn't find a Floor outlet cover that we needed anywhere. This website had it. I was sceptical of ordering from a site I have never heard of but had an AMAZING experience. The Price was good for what I was looking for, processing time was next day and shipping was fast. Over all Extremely happy.
I figured I would get the product much sooner. I did get it and I am happy but it took some time
Packing good, product is slightly damaged. Delivery time was good. My first time being a customer. Customer service seemed good
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members