DiscountMugs

Avoid this company.
My order was produced incorrectly - so I sent a note to them via their website, after one week no one had replied. Next I called them, and they refused to take any responsibility for any issues with the order. I asked to speak to a manager and the response was that "nobody is really around". Unbelievable that a company can have such horrible customer service. There's enough other vendors out there that do this type of work that you should take your business else where.

They printed my mugs with the wrong shade of green but refused to replace the order. You should also know that I was told by one of their reps that the mug imprint area is set for mass production which is a pretty small area. My logo ended up way too small but they didn't care about this complaint either. Another complaint I have is that you have to purchase the mugs first in their website before you download your artwork and are able to see a proof. Supposedly they don't charge your card until you approve of their proof but it's a stressful situation.

If there was a way to leave 0 stars or even negative stars, I would. This company shipped product to me that had broken pieces in it. They originally promised to ship the replacements overnight as my customer had a must in hands date. They did not hold up that promise. After we contacted customer service the next day to see where our product was at they told us they weren't able to ship out the replacements immediately and that it would take a day or two to ship out the product. After being fully aware of the in hands date needed by my customer, this supplier who I trusted, let me know. If your order is shipped without any issues, you're lucky. But if an issue needs to be resolved. Good luck getting them to help.

I ordered mugs in 2021 and have washed them multiple times -- the imprint was into the mug and they have held up great. Just ordered 24 new mugs (and spent $414) and they came with a cheap sticker on them that was destroyed by my home dishwasher. Just horrible quality and they have no indication that they changed their process to use a sticker on the exact same mug. Customer Service has given me a run-around! They post no negative reviews on their website, so I can tell you they ignore all customer complaints! DO NOT SHOP HERE... a complete scam and cheap products (Feb 2023). They won't issue a full refund for their new cheap product! Why would they change from a great imprinted product to a cheap product?! Why don't they show any of their critical reviews?! Too many complaints here.

Very dissatisfied. I was meant to receive a shipment by 12/8. As of 12/10, it had not yet been shipped. On 12/8, after a long chat with customer service, i was told someone would email me to work through the issue. I followed up on the 9th, and no one reached back out to me. I called again on 12/10, and all they could do was refund the rush fee i already paid for. This is not the only order that was late, but the most egregious...

Good thing is, on my search for the perfect gift ides in the Internet, I read about glass notes and stumbled upon Discountmugs.com. Their collection of drink ware and especially engraved glassware fascinate me. But even more surprising is how much affordable a lovely piece of glassware can be from Discountmugs.com. I ordered a piece of glassware and had it etched with my personal message, a love note. I gave it to my then bride-to-be and she almost cried out of happiness.

I run a marketing business, which means tight deadlines and strict branding parameters. After ordering an item from discountmugs.com, I received an email saying they were out of stock of the product. I was disappointed and somewhat frustrated at this news because I needed the products in just a few days. Luckily, when I called I spoke with Samantha who was extremely helpful in assisting me with a resolution to the issue. Because of her service, I will receive a similar product in the timeframe I needed it and it will match the company's branding specifications.
This was my first time ordering from discountmugs.com and I will most definitely use them again because of Samantha's excellent customer service.

Placed order, reviewed cart and cost. After putting in payment, my receipt came up double. Now I have to wait 3-5 days to get my money returned. They sounded very familiar with this happening when I called to question and cancel.

I would have given them 0 stars if I could. PayPal doesn't work on their website and when you talk to customer service they do absolutely nothing to help all they do is try to sell you faster shipping and repeatedly ask you to pay for your order with no way of actually doing it

8/2 ordered glasses and boxes for glasses for daughter's bachelorette party. Impressed when I saw they had shipped and to be delivered on 8/8. Fed Ex guy delivered my package into my hands. When I saw one box I asked where are the two boxes that were in my shipment notification. He said one box shipped (one box delivered). So I opened figuring that maybe they were light. Well I got a bunch of bubble wrap and 12 small boxes for over $100. I chatted and I called and these idiots never got I only received one box and it wasn't the most important part! I needed the glasses. They kept insisting your order "was delivered" and I tell them again yes but only the boxes, even providing them with pictures. Promised call backs, promise to put back in production since I needed them by 8/18 but nothing, dead air so my credit card company will take care of it. Buyer beware, these people suck!

I ordered a bunch of water bottles from this company to sell in a fundraiser for my nonprofit arts organization. A couple weeks after distributing the bottles I got multiple complaints that the graphics were rubbing off and bottles were leaking. I attempted to contact customer service via their online chat, email and phone but was ignored. Finally a colleague got through but the "grace period" had passed; the company requested a photo of 5 bottles together showing a leak! As the bottles had been shipped far and wide to various people around the state and country, this was impossible. They didn't even address the crummy job they did printing the graphics which was unreadable within a month of getting the bottles.

Sadly for the company, this was a trial run for future projects building up our organization's swag program, so they missed out on far more opportunities to make money.

I purchased 36 mugs from this site on 12-8-09 to be delivered on 12-22. They were for office christmas gifts. The mugs arrived 12-30, the logo on the mug was the wrong color and there was a dusting of ink on all of the yellow mugs making them appear in need of washing. I submitted several customer service tickets starting 12-31. They finally agreed to replace the order on 1-7 with delivery on 1-18. I naturally was not happy with this as christmas was well past. I do not recommend this company unless you are able to order several weeks ahead and allow time for delayed shipping. They refused to overnite the second shipment even though this was their error and it was so very late to begin with. Their customer service procedure was ineffective and cumbersome to work with as they are not equipped to handle most types of images. It seems a company that works with images as they do would have better IT support in place. DONT USE!