DiscountMugs

I placed an order with this site and there art department is non-exisitant! They sub all of their work overseas. Now, as a business people, if thats cheaper than doing it in house. I'm all for it, however the "artists" they have working just simply don't follow directions. I'm not waiting on my 4th proof and the clock is ticking.

You will get a good price from these guys but get ready for the painstaking task of the proofing process.

Horrible...just Horrible...they advertise 2.55 flask 6oz. No funnel. I ordered 24 and got charged over 12.50 a piece...don't ever buy a thing from these people and their customer service is well below par...and if you want to ship them back you have to pay for it...stay away far away

We ordered mugs for a trade show. We understood the only limitation was not to machine wash. We used them for about two weeks and handwashed every time, the logo which is basically a superficial sticker started to fall off. We contacted customer service, we emailed them 4-5 times and they never responded. Called twice and indicated they would review our claim and contact us. Its been almost two months since then and no answer. It is clear that they do not want to address the situation and fix the order. How do you hand out mugs whose logo doesn't last a few washes? What does it say about your company? Certainly this will not happen to us again.

We ordered custom printed mugs a month ago. Order showed in process 2 weeks ago with expected delivery date. On that date I went online to check status and it showed "pending approval". My account showed approval done 3 weeks ago. I called and they informed me they were out of stock. No one contacted me until I contacted them a month after the order was placed. Terrible customer service and now I don't have them for the event they were ordered for. We wasted days designing and placing the order. Stay away from these guys, they have no idea how to run a business and no clue about basic customer service.

This company is a joke! My delivery date was over a week ago, 12 out of 50 have arrived and "they can't find the rest of my order." The ones that I did receive are junk and I'm sure the label will wear off after a few washes. If you look closely all their products have 5 fabulous reviews. Unfortunately I only read their reviews and didn't do more research. Hopefully others will find this site before getting scammed.

Only half the order was delivered. We received one pallet of boxes that was supposed to contain 850 custom-printed mugs, but when we broke it open after it had been at our receiving warehouse for about 2 weeks, we found that there were only about half that number. I called to ask if there was another pallet somewhere, and was told that we were outside of the 7-day-from-receipt complaint window and that there was nothing they could do.

I ordered 300 Logo water bottles 4 years ago for an event and the quality was amazing. Last month (8/21) I ordered the water bottle for 175 guests with our logo and as soon as I put ice and water in the sports bottle, the logo immediately began to peel off! I am beyond embarrassed to have given away to our friends and family such an inferior product. I tried working with DM customer service and that has been an exercise in futility. The whole experience has been awful and I strongly suggest you choose another company to work with if you want a quality product and helpful customer service.

We as a company have been ordering from discountmugs.com for several years. I have always received the highest quality products with very great attention to detail on the printing. I have worked with Maria Giusti since the beginning and she is wonderful! She always remembers everything I have ever asked about and makes reordering such a breeze! We have gotten everything from pens, candy jars and specialty glassware for our bar and our customers love it all! I would highly recommend! - Jamie Swain Sooner Legends Hotel-Restaurant-Bar Food & Beverage Director

Avoid this online company. The wasted an entire day for me trying to buy tee-shirts. Priced a tee shirt with a design at about $8.50 at a different site. I asked this company to attempt to bring it down to $4-5, and they took the entire day, needed to see all artwork, repeating over and over questions, telling me they couldn't open an attachment. All I wanted was to put a simple photograph on a tee-shirt and they came back with $19.17 a shirt. Don't waste your time, if they sense you are in "need," they act accordingly and try to take advantage of you.

Many better companies than this. I'll follow-up on this trail and give the recommendation of who I ended up using so you can avoid these group and go to someone better.

We have been ordering from discountmugs.com for several years. I have always received quality products with very great attention to detail on the printing. I have worked with Washington M since the beginning and he is wonderful! He has always found a solution to my last minute orders and has never missed a deadline. We have gotten everything from pens, coasters, stadium cups, bags etc. I would highly recommend! -M. Levenstein Event Planner & Executive Assistant (C Level)

I ordered 72 water goblets for my daughter's bridal shower. I had a very positive experience with this company. The price could not be matched. I had to rush the order because the shower was approaching quickly. Within a couple of hours, they emailed me the proof. The order was promptly processed and received on the promised date. The glasses were of good quality. I would just advise you to look at your proof information carefully, the actual size of the imprint was smaller than I had thought - still beautiful. I couldn't believe I could get beautiful, personalized bridal shower favors in such a short time.

I ordered 100 personalized mugs after reading "Highly Durable – This means your personalized ceramic mugs can be washed in a commercial kitchen and used frequently throughout the day." Note the word "personalized". By including the word "personalized that means the printing. Well... the printing on the mugs didn't even make it through one washing in a residential kitchen. Discountmugs.com has a page buried deep on their website... practically unfindable... that their mugs aren't dishwasher safe. Very underhanded. My rep could offer no remedy... and when I contacted customer care I didn't get a response.