DiscountMugs

I purchased 36 mugs from this site on 12-8-09 to be delivered on 12-22. They were for office christmas gifts. The mugs arrived 12-30, the logo on the mug was the wrong color and there was a dusting of ink on all of the yellow mugs making them appear in need of washing. I submitted several customer service tickets starting 12-31. They finally agreed to replace the order on 1-7 with delivery on 1-18. I naturally was not happy with this as christmas was well past. I do not recommend this company unless you are able to order several weeks ahead and allow time for delayed shipping. They refused to overnite the second shipment even though this was their error and it was so very late to begin with. Their customer service procedure was ineffective and cumbersome to work with as they are not equipped to handle most types of images. It seems a company that works with images as they do would have better IT support in place. DONT USE!

Kelly De la Torre is phenomenal. She has always offered such stellar customer service that I keep her email address and go directly to her now.

I appreciate all of her help and how she makes my purchasing much easier.

We purchased mugs to give to our clients as gifts. Our staff kept some for personal use but noticed that the logos washed off in the dishwasher. We asked Discount Mugs to replace our order with mugs that could survive routine washing in the dishwasher. They only offered to replace defective mugs that we could send photographs of. It's impractical for us to ask our clients if our logo washed off, request that they send photos, wait for replacements, and then redistribute them to clients. And we don't want to give out any more of these mugs as gifts knowing that they are defective. Instead, these will have to go to the dumpster. Lesson learned to check online reviews before ordering logo merchandise.

I placed a large order on their website and although it showed a delivery date that would be perfect for my event it never showed up. Website tracking said estimated delivery date of 7/20. Every time I called to find out about my order the person would tell me it shipped and they would get back to me with the shipping tracking number. No return call. Next day, different person, same story. But she said tracking number would be on the site by end of day. Nope. Called next day and finally someone told me that the order did not ship and would not make it to me in time for my event. Wow! How can a business run this way? Do NOT use this company. Now I am hoping that the mugs which will arrive late will even be what I ordered!

This company is great! We have been ordering from them for the past three years and each experience has been absolutely wonderful! The entire team is helpful and really work to make you feel like their number 1 client. I have ordered everything from shirts, mugs, and several other products, and the quality of each product has been fantastic. I think the best part of this company is its customer service team which goes above and beyond to help their customers. I HIGHLY recommend this company!

I ordered mugs almost a full month before an event. The delivery date was set for about 2 weeks before the event. I waited a WEEK just for the first proof that was incorrect. I literally just wanted our logo on one side and a 10 year anniversary badge on the other side. That's it. The first proof was the logo on both sides. I emailed 5 or 6 times in between asking politely for a second proof. Took another week for them to FINALLY send me another one. I immediately approved it, however, it was too late by then because we had our event last Friday and we STILL do not have the mugs. Oh, and did I mention, on this order I was using a $50 credit I received for them messing up the order before this? 100% my fault for using them a second time. Obviously never again and if you're reading this, you also she use ANYONE else.

Everything was fine up until we received the mugs. The mugs looked great. However when we washed them the logo came off several mugs... this occurred the same day we received them. The website does not state nor were there any instructions not to put the mugs in a dishwasher. Customer service was very helpful in that we did receive a refund for the mugs destroyed in the dishwasher, however 5 days later the logo came off two more mugs after being washed and the logo was not applied evenly on another (it is slanted). I emailed customer service at Discount Mugs about the uneven logo and to date have not received a response. I did not bother emailing about the two additional mugs as they were given as gifts and was too embarrassed to ask for pictures (Discount Mugs requires pictures of defective product). We now have nine mugs that are not in satisfactory condition and are holding our breath waiting for more defects to occur.

We gave mugs away for Christmas gifts before realizing they were not safe to wash, or have very hot liquids in, without disturbing the imprint. The logo melts off in the dishwasher, or comes off on fingers. They work well for holding pens and pencils. The web site reveals that they must be hand washed if you dig deep enough into the fine print. On the mug order page it says "Our discount ceramic coffee mugs are made from nonmetallic clay materials which have been hardened by heat, usually in a kiln. This makes the mugs durable enough for daily uselike constant washing in a commercial kitchen, or frequent caffeine refills during the course of an eight-hour day." which turns out to be true if they are not printed - but that is not stated. Beware.