DiscountMugs

We have always purchased our mugs at Discount Mugs. Thier products are wonderful with a wide variety to choose from. Oscar Torres is the best, had to make a return today and he made it very easy and was quick responding to my request. I wish more companies had customer service skills such as Oscar!

What a wonderful company. My experience with Discount Mugs has been great. They are fast, efficient, and their prices are super competitive. I have been working will my sales rep Maria G. For about 2 years now, who is excellent. I can count on her to take care of my orders and she is the main reason why I use Discount Mugs for graphics marketing needs.

I ordered some custom printed cups directly on the phone and online (together) they quoted me price and delivery date and I was thrilled. THEN... 15 days before delivery they emailed to say it would be another 30 Days. That was a real problem because they were needed for an event sooner than that. II requested to just cancel the order and they would only give me Store credit!

Sorry but I believe THEY are the ones that let me down. They owe me my credit card refunded.

Will never trust them again.

Hey there. I don’t know why there’s even negative comments on Discountmugs. I’ve been ordering from them for a bout a year already and very happy with the service. Replies are fast and ordering from them is easy. I buy a lot of prom favors but I don’t use them for prom but mostly as door gifts for my clients who walk into my shop and purchase a little something. Think of creative ways to use stuff like shot glasses and fill them with potpourri- excellent gift idea for clients. Discountmugs has been a site that I will always go back to buying. Thanks!

Use any other company you can. They sent me something completely different than what was pictured on their website and my proof and expect me to keep it. It's $1100 worth of promotional goods for black friday. We cannot use any of it. They promised calls back every day for a week with not one single call back.

EDIT: After a week and a half - they've credit my account for another promotional product of the same total cost. If I were to do this again, I'd order a sample.

Customer service is terrible. They blame you for their mistakes and refuse to deal with the situation, they made our print micro sized compared to the online proof I received, refuse to replace them they look terrible you can't even read them. These people are no good there are many other options out there, most on their website is just click bait anyways. Nothing ever in stock.

This website is not properly maintained in inventory, nor in management. I was double charged for a single $500 order. The selection available, despite being able to be charged for the specific item they promptly told me that half the production options are not actually available despite being available on their website inventory. Additionally ordered 3 day shipping the order, which was then delivered 2 weeks late with no tracking information provided. When asking customer service for tracking, they told me 3 different times they would email it to me, which never came and additionally lied about the location and shipping dates. Additionally when they double charged my business, they did this without my businesses input. This entire website is a pitiful business. Shop somewhere else, there is a reason they are a discount. They skimp on everything, literally.

Their mugs are terrible, only mugs I ever had that got destroyed on the very first "light wash" in the dishwasher, would not recommend buying anything from this company, the other thing I notice is that all of their social media, no one is allowed to post anything, probably a reason for that. It would all be negative.

I had been doing business with Discount Mugs for years.

Unfortunately, I will no longer be using them.

They recently shipped me a product which was printed in the wrong color (Black on Royal Blue instead of white on royal blue).

They claim that I accepted a proof, which I never saw, for the black ink.

Considering we have placed similar orders 5 times with Discount Mugs, I was offended by their paltry offer to refund me only $65 on a $277 order. The order should have been replaced, next day, free of charge. That would be how a professional company handled it.

Long story short, I'll never do business with them again.

P.S. - your online designer is extremely buggy. Fix that and you might retain more customers.

I have ordered stuff for work and personal items from this site. Prices are comparable to other places. Live chat is a nice feature. I do wish there was better product description. I ordered custom stress balls with our company logo & they looked as expected but the balls were very hard. It was stressful trying to squeeze them. Shipping took slightly longer than expected but not terribly bad. We received them in time. I would probably order again, but you have to work a little harder to get exactly what you want. Ask a lot of questions in the live chat.

Very poorly imprinted product & unsatisfactory service. Quality of lettering is superficial and has rubbed off within a few weeks of light use. The shipment arrived in a crushed and damaged box reeking of a spilled, unidentified liquid. Support Personnel has been very reluctant in pursuing these claims -- despite detailed photos. We are extremely dissatisfied with this particular order, especially as it contrasts so markedly with our previous shipment of commemorative mugs. It is doubtful that we will reorder again from this company.

Ordered 50 stemless wine glasses with company logo on them. This order was $400 for 50 glasses, not cheap. The logo come off after one wash. Beyond terrible quality. Im sure I missed some super small print that said "not for actually drinking wine". Will not order from them again needless to say and would caution everyone to go elsewhere to order their promotional items.

Used DM for three years, no issue. This year, our mugs arrived with very poor print quality. DM agreed and redid the cups, but delivered another order of the exact same poor quality mugs they sent the first time. No difference. None of the issues were addressed, they just reprinted the same crappy mugs. Horrible! Too many competitors for my company to ever use DiscountMugs again. I'll forever post bad reviews when I see their name, as they've ruined our 2017 Holiday Gifts for our clients, and now I have twice as many mugs as I need, but nothing to send our wonderful customers. Read through the reviews, nothing but bad for the last two years!

The glasses received look nothing like the proof. They etched the design about 30% of the original size. It's tiny and hard to read. Horrible experience so far. Will update when refunded. ORDER NUMBER: DM*******