Discogs has a rating of 1.9 stars from 128 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Discogs most frequently mention customer service, negative feedback and long time. Discogs ranks 12th among Music Discovery sites.
I have been on Discogs since 2014 and have had excellent service. If you are looking for vinyl, cd's, you should give them an opportunity to provide, but remember, they are a service and not the seller on the item you order.
This site is full of self-proclaimed "experts" who disagree just for the sake of disagreeing!
I updated some of my records with INFORMATION FROM DISCOGA and people were $#*!ing and complaining that it was incorrect! I cited the SAME INFORMATION from other sources and the "experts" said it was incorrect!
The hate messages you get are incredible and how heaven help you if you disagree with anyone of the "experts"... they will try to get you banned!
If you've only dealt with quality sellers on Discogs i can understand you having a high opinion of the site. But all it takes is one run in with an abusive seller for you to realize how vulnerable you are as a customer.
You have ZERO protections as a buyer aside from disputing the charge with your payment provider. The only protections seems to be for the sellers in the form of "seller terms" which they claim are "binding". From what I can tell there's no such "binding" agreement in favor of the buyer. What this has led to is a rash of sellers who send out damaged merchandise and then refuse a refund based on their seller terms. This system is so ripe for abuse it's no wonder so many buyers return to eBay for the peace of mind and the sense that they're buying from a reputable merchant.
Again, you can find amazing sellers on Discogs that run their business as well an any honest brick and mortar store. If the feedback system wasn't also constantly abused you might be able to tell the good ones from the bad ones. But the reality is that Discogs often removes negative feedback from both parties, essentially rendering the system useless. A corrupt seller can fly under the radar for years before they get enough direct complaints to have his account suspended.
So in closing, if Discogs is going to take a commission on every sale, like eBay, they need to start protecting their users, like eBay. They shouldn't be able to have it both ways. Either you're legit or not. And despite all outside appearances, DISCOGS IS NOT LEGIT. Use eBay or support your local record store!
Just an FYI... if you have the audacity to disagree with anyone on Discogs... they will harass you endlessly. And Discogs will do nothing.
Be warned.
Never in my life have I experienced worse customer service than that "not" given by this ridiculous company. They NEVER actually respond to your requests, they deliberately provide no option to speak to an actual person and if you ever do get a response it is a generic response that has nothing to do with your question. I have tried 15 times to purchase something and only actually went through with one transaction because my question was finally answered - and even then it was falsely answered and I was displeased with my purchase. I truly believe that if the company were run by a group of blind deaf and dumb toddlers it would be better handled. DO NOT PATRONIZE THIS COMPANY!
Avoid user pornflakes and Lurtz they are two users who create there own listing and sell as imports they ripped me off and discogs did nothing had to get my money back through my card company.
These people allow the sellers to steal your money for a product you're buying and leave it up to the same seller to make things right.If they decides not to respond back to you, you're out of your money with no product and the fee for shipping is very expensive. I would never wish what happen to me on any honest buyers. I wanted the christian music so bad I over paid for the shipping never receiving anything.not even a refund.
As a seller, and reading other reviews, I can say that Discogs SHOULD change by somehow either allowing sellers to post photos of their media, or a link for photos. That way a buyer can look at the actual LP or CD, etc, that they are interested in. Grading LP, is especially hard since it is a subjective system. I may think a record looks NM (Near Mint) while someone else may say it is only VG (very good). As far as sellers scamming potential buyers, there are scammers and thieves in almost every area of our lives now-a-days. Do your research before dropping hard earned money on that record. If it seems to good to be true, it probably is. Ask the seller for photos, scans, whatever. Sure they can still bait and switch, but look at their reviews also. I WANT people to look at my merchandise. That way, they'll come back again.
Just as a buyer, be cautious. And remember Discogs is not an Amazon or Ebay. It's more of a sellers marketplace, not necessarily a "retail" site.
In January of 2022, Discogs forced its sellers to use PayPal. If you didn't, they shut you down and changed all the inventory listing dates so that it made it very difficult to find an item once it sold. The big screwing to sellers is a new hidden enormous fee on PayPal called "Partner fee"
Discogs pulled a fast one.
I've been using Discogs this past year to expand my record collection, and I see no reason to give it a poor review. Any and all sellers I've bought from have been clear in their contact, truthful in their descriptions of their products, and swift with deliveries. And if there is a poor seller, they will usually have poor reviews, so you know you should avoid them.
I have just been scammed by one of their bootleggers via Discogs marketplace for just under £50.
Discogs are facilitating the illegal sale of bootlegs via their marketplace. Some titles listed never even existed until a bootlegger comes along and creates a so-called 'release page.' They do not care for intellectual property rights or copyrighted materials in general.
Discogs are just cluttered with inaccurate information and guesswork which they allow these bootleggers to hide behind!
I love Discogs and have used it for years and have purchased over 30 items mostly vinyl, 45's and CD's from all over the world. I have not had a problem with any purchase and you can also create a Want list and Discogs will tell you when and the item you want available.
I have bought many many records from this site, and rarely are there problems. Only a few times have I gotten poorer quality music than described.
I'm a seller on Discogs, so first I will note that many of the 1-star reviews for Discogs are disgruntled former sellers who couldn't be bothered to set up their store for automatic shipping prices - something buyers at practically any other online marketplace would naturally expect. The current 63 million item listings suggest that the sellers who remained were able to figure it out, and that includes myself.
Overall, you won't find a more outstanding and complete database of music anywhere else, and it only gets better by the day. This alone should merit at least a '3' in anyone's book.
But look, some folks have gripes about the attached marketplace. I get it, from both the seller's and buyer's perspective. But the bright side is that it's fairly straightforward to size up a seller before one buys. A buyer can read comments from previous buyers and make a good judgment. Is some seller feedback removed that shouldn't be? Yes, and it's usually because of Discogs' idea that the buyer and seller should communicate before negative feedback is left. Some will understandably disagree with this approach.
As for whether a buyer would have an overall good experience on Discogs, I can only refer to my best friend who is a collector and major buyer there. He runs into issues with perhaps 10% of the sellers he's not previously acquainted with, and these tend to be mislistings or incorrect gradings. He thus tends to gravitate to buying from particular dependable sellers. I wonder if there's really a music marketplace that can deliver results any better than this.
I honestly do think Discogs deserves a 4 out of 5 overall to say, yes, it's not perfect and aspects can be made better, but what's there is quite amazing and works well most of the time.
Discogs is a site to avoid, if you are a professional or a collector avoid the discogs site and I'll tell you why. First of all, all the descriptions of the various albums, singles, etc. they are not written by professionals in the sector, but rather they are written by any user who registers on the discogs platform, users even without any experience, without any knowledge of the sector and without any knowledge of the history of the band and the album or single, reason for which on the discogs site most of the album information is completely wrong, full of nonsense, just compare some official sites of music bands with discogs to understand that discogs is full of completely wrong descriptions and nonsense. Even worse for purchases, in fact the discogs site is highly discouraged and dangerous for purchases, the reason is simple, the discogs site does not protect the buyer in case of scams or problems with the seller, for example for material not received and not shipped by the seller or for material received but not compliant with the order, or for unauthorized transactions, etc., assistance on the discogs site is completely non-existent. Every user who purchases on the discogs site must estimate that he is dangerously exposed to economic and financial risks... so to conclude the question is... the discogs site is a reliable site to find information and to make purchases?! Absolutely not! If you want to find certain, safe and reliable information, contact an expert in the sector and do not rely on the nonsense published on discogs and written by any inexperienced user who signs up on discogs, and to buy rely on sites that assist and protect the buyer in case of scams or in case the seller is unprofessional and fair. Avoid discogs! Best regards.
THIS IS A ZERO STAR REVIEW:
In February of 2019 I purchased 2 records from a seller on Discogs who advertised them as both playing great. Once I got the records I couldn't even get through the first track on side 1 and 2 of one of the records because it had so many skips and jumps. The mistake I made was for the first time in my life I used a credit card for paying opposed to my usual 16 years of using PayPal. ( I believe PayPal would have paid for the return shipping.)
It's been very, very stressful for me since I first let Discogs know of this situation. There's absolutely no backing whatsoever from Discogs and they fully side with the seller. In other words a seller can advertise whatever they want, lie about it and when you, the buyer purchase an item based on what you have read from the seller's description you get something that's complete crap. Then you become a victim and the seller is praised for their lies.
Sure, the seller said he would refund the records once he received them, but I why should I have to pay for shipping them back.
I fully disagree with this! I've purchased something with the understanding that I'm going to get what I've read in the description. If that is very incorrect, I don't see why I should be responsible for paying for shipping on something that was advertised very falsely to begin with.
I got nowhere with Discogs on this matter and even the Attorney General's of Oregon tried and got nowhere as well.
In August of 2021 I paid for a Donna Summer acetate from a seller on Discogs. It ended up that the seller 'didn't even have' this item to begin with and wasted my time. I left appropriate negative feedback, without using any any rude or cuss words.
I've noticed that Discogs removed my negative from his feedback forum but his negative feedback for me is allowed to stay on my feedback forum; yet I've done nothing wrong and he's the one that falsely advertised something that he didn't even have.
Why people trust Discogs is beyond me.
As a buyer, every order you place is a gamble. You pay prior to shipping, but you have no recourse if order does not arrive. No protection for buyers from either Discogs nor PayPal.
Discogs is a den of deceitful sellers, whose scams are backed by the company's unfair policies, at the expense of buyers. They even remove feedback as they please, with no respect for users, and are disgustingly incompetent in handling disputes between the parties. If you can, shop elsewhere. They should definitely be avoided like the plague!
It's an eBay for music. You have to know your seller. Look at the reviews of the seller to see if they accurately describe the product, and the grading is accurate.
Yes, it's true, Discogs removes negative feedback in order to keep seller ratings inflated.
If a buyer doesn't get what they've paid to get as far as the condition of the product or even a working tracking number when the seller requires that the buyers pays for registered shipping, and then the seller doesn't offer a viable solution that doesn't require a disabled person that hasn't left home in over a year since the pandemic to return it (in addition to leaving the buyer on the hook to take care of return registered shipping costs to another country - that's what Discogs and sellers are counting on because they know the buyer loses out either way in the end), then Discogs will remove the feedback to keep the seller's feedback rating higher than it should be.
In the end, both the seller and Discogs don't mind leaving disabled people high and dry with no recourse.
Discogs will probably try to weasel their way through this by saying that my feedback violated some kind of policy that's left so opened-ended that virtually no negative feedback can be left.
Answer: You don't know until you "Place Order" - which is a "Commitment to Buy"! So you might be committing your self to $100 shipping, and if you don't pay, the seller can give you a bad review. It's a con - they list low to get your attention then pile on the rest via shipping charges.
Answer: If you are a victim of DISCOGS scam, please write to consumer protection of Oregon state. I can`t post the link(due SJ guidelines) but you can search on Google and find the website.
Answer: If you are DG submitter and have many releases, sooner or later DISCOGS will put you on CIP meaning you `ll be banned to post new LPs untill you you `ll gain enough correct VOTES from privilleged users(who have a right to vote if submitters posted correct realeses). It is a scam tactic to force submitters to bribe other users to vote correct and CIP will be removed from them. Beware! DISCOGS is a synonim of WORLD WIDE MUSIC SCAM.As you see the company doesn`t respond at SJ negative reviews.
Discover the largest music database and marketplace in the world. Buy and sell vinyl and CDs with collectors across the globe. Complete your collection.