• Shazam

Overview

Shazam has a rating of 2.1 stars from 36 reviews, indicating that most customers are generally dissatisfied with their purchases. Shazam ranks 143rd among Mobile Applications sites.

  • Service
    1
  • Value
    1

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
See all photos
How would you rate Shazam?
Top Positive Review

“Marvelous”

Adam S.
11/14/21

I think it's the best invention since LSD, LOL; really, how could somebody be disappointed in Shazam?

Top Critical Review

“Horrible app.”

Euge G.
10/13/22

When it comes to hip hop or rap music this app is the worse and if anyone posts that it's great or good they are going straight to hell for telling a lie that damn big. Shazam for a long time was the go to app. In less than 3 seconds you'd have your response boy how things have changed. I don't know who or why but someone has really F'd it up. I've posted what the average response is to my music requests.

Reviews (36)

Rating

Timeframe

Other

Thumbnail of user eugeg
1 review
1 helpful vote
October 13th, 2022

When it comes to hip hop or rap music this app is the worse and if anyone posts that it's great or good they are going straight to hell for telling a lie that damn big. Shazam for a long time was the go to app. In less than 3 seconds you'd have your response boy how things have changed. I don't know who or why but someone has really F'd it up. I've posted what the average response is to my music requests.

Thumbnail of user vivecav
2 reviews
0 helpful votes
September 28th, 2021

When it comes to classical music, unless I'm doing something wrong, Shazam will only identify the orchestra or soloist and the title of the work. It doesn't name the composer. I have to take a screenshot and magnify the album cover to find out. Same as Siri. Shame

Thumbnail of user omryo
1 review
2 helpful votes
July 20th, 2018

No matter what's wrong with your Shazam app, you wouldn't have anyone from there teems to help you...

Situation in which you find answers at there FAQ's or you Screwed.

Thanks for nothing

Thumbnail of user johnr3044
2 reviews
1 helpful vote
December 11th, 2020

Tags have been real inaccurate lately. They need to upgrade their algo-system or something. Very frustrating, especially as a DJ. Not a big fan of SoundHound so Cmon yall! Step your game up!

Thumbnail of user adams1497
1 review
0 helpful votes
November 14th, 2021

I think it's the best invention since LSD, LOL; really, how could somebody be disappointed in Shazam?

Thumbnail of user jessej420
1 review
0 helpful votes
November 21st, 2023

The lyrics on the page don't match up to the music. Sometimes it works, but it seems more often than not the lyrics are a full measure behind the actual music. This can make it extremely difficult to drive because you're always trying to find where the lyrics are. And it's designed to where you can read the lyrics along with the music in that you cannot scroll up to the beginning of the song without it automatically scrolling back down to where they think the music is. It's very frustrating. One of these days, if it hasn't happened already, someone is going to get into a wreck. They don't care about safety and they don't care about people dying on the road.

Tip for consumers:
It’s a free app. Why are you asking me about shipping and refund policy. If I don’t want the app, I could just delete it. The shipping time was pretty much instantaneous. And how am I going to return something I didn’t pay for this place? IT WAS FREE!!!

Products used:
Shazam

Thumbnail of user tn1
265 reviews
1,793 helpful votes
February 21st, 2011

I recently returned from nearly 4 years of living abroad and was excited to have access to updated music again. A friend of mine told me about Shazam as a tool to use for identifying music I hear in public. Oftentimes I find myself hearing a good song in a sushi bar or hipster clothing store and trying to remember the lyrics to go home and google - so this seemed like a good solution since I now own modern technology - a phone.

Shazam is okay, but it's not as useful as SoundHound, which can identify all the songs that Shazam can't. Out of the last 10 songs I've wanted to identify, Shazam could only do 6 of them, while Soundhound picked up the rest of the work. I'll probably just do away with Shazam and stick to Soundhound.

Thumbnail of user nicop7
61 reviews
129 helpful votes
August 14th, 2019

I find Shazam to be pretty comparable to Soundhound. They both are fairly accurate at identifying songs.

Quality
Thumbnail of user ljhatx77
1 review
0 helpful votes
April 4th, 2023

Shazam sucks, don't waste your time. Most of the time it can't recognize songs. Totally not worth it

Thumbnail of user lorenzop16
1 review
1 helpful vote
January 12th, 2018

I was very happy when my son showed me this app.It is amazing how this app helps you to find out about any kind of music it's playing. I couldn't believe. Thank you.

Thumbnail of user giantoniof
1 review
2 helpful votes
January 16th, 2022

Really sucks… I can't here my songs anymore… it randomly picks songs and plays parts of the song only.
Going to delete the app… to bad it was great….

Thumbnail of user donnam4162
1 review
0 helpful votes
March 6th, 2024

It doesn't do what it is intended. It's supposed to identify music, but it is crap. Looking for a better option

Service
Value
Thumbnail of user jeanm1191
1 review
0 helpful votes
November 6th, 2022

I would like to see Shazam identify more regional Mexican music. Rare Corridors de Michoacan y Sinaloa for instance. Thank you. Make it happen it would bring me peace keep up the good work!, Corridos

Thumbnail of user ronh255
1 review
2 helpful votes
November 26th, 2018

I used to enjoy being able to link to Google play after listening to a song. Now it's just stupid iTunes. Does anybody still use that? I have to find an alternative. This sucks bad.

Thumbnail of user johnn997
1 review
2 helpful votes
October 19th, 2016

I thought this app might be really useful in identifying some tracks I'd heard. Forget it. Unless you're into mainstream pop Shazam is completely dumb. It even struggles with well known hits from the recent past. As for old blues songs or movie themes etc. No chance. In other words it can only recognise stuff that is screamingly obvious anyway. Deleted it and got on with my life.

Thumbnail of user maryh140
1 review
0 helpful votes
November 11th, 2015

I remember 10 years ago holding my phone up in a loud restaurant and impressing my friends with the way Shazam could identify a song. Now I can stand two feet away from the speakers and after a minute of waiting I get the Sorry we couldn't quite get that message... and this is on artists like Lucinda Williams, Richard Thompson, and dozens of other artists. 75 percent of the time the song isn't recognized by Shazam. There's no way I would pay for that service. It's apparent they're just trying to sell their little games, etc. The actually, from a technological standpoint, they suck.

Thumbnail of user shazams
Shazam S. – Shazam Rep

Hi Mary, I'm sorry to hear you've had trouble with our app and are no longer have faith in us to provide you with the right info. If you'd be interested we'd love to hear your feedback - support@shazam.com

Thumbnail of user karlh17
1 review
1 helpful vote
November 14th, 2015

Was watching a football game today and an ad came on to shazam this ad to get a free coke zero. Of course the app says cannot record another app is using the microphone. Powered down, restarted. No other apps running. The Speedway by my house sends me coupons for stuff the don't stock. It's cheap to give away stuff you don't have! Uninstalled shazam.

Thumbnail of user shazams
Shazam S. – Shazam Rep

Hi Karl, I'm sorry to hear you had trouble with our app when trying to shazam for a free coke zero. I do hope you've not already uninstalled the app and if you haven't could you please let me know which device you were using?

Thumbnail of user emilyb241
76 reviews
124 helpful votes
August 10th, 2018

I really like Shazam if I don't know the name of a song and I like it. It connects to my Spotify also so I can add it to one of my playlists.

Thumbnail of user nancyd87
1 review
0 helpful votes
July 15th, 2016

Has never identified one song yet I have tried over and over and over with the music loud and it still says cannot identify it doesn't work worth a damn

Thumbnail of user toddw448
1 review
0 helpful votes
April 5th, 2022

I have used Shazam app for years on a Galaxy S3 which no longer supported the app. I had about a hundred songs in my library. I recently purchased an S10 to which my sad discovery that all my prior Shazams have been lost.

Tip for consumers:
Make sure you copy all of your Shazams from an older phone. Shazam does not transfer them to your new phone

Products used:
Shazam app free

Thumbnail of user homermo
1 review
1 helpful vote
October 24th, 2009
Thumbnail of user cozettes
1 review
1 helpful vote
January 27th, 2018

I LOVE SHAZAM AND I WANT TO SHARE IT WITH THE WORLD! You can just listen to any song you want and it will just save right on to your spotify its remarkable i love you

Thumbnail of user davidl1800
1 review
0 helpful votes
December 16th, 2019

The app didn't correctly identified a song I found. It's summersong2018 by Elektronmia.
Here is the link: https://www.youtube.com/watch?v=HoCw_gaCHXE
Use Shazam and it would identify the song as Joy V by DJ Dubwell.

Please tell Shazam to fix this!

Thumbnail of user kasrats
3 reviews
37 helpful votes
February 9th, 2017

I think Shazam is not bad at all, but it could be better at the time to listen from a far away distance

Thumbnail of user nicholek1
5 reviews
6 helpful votes
December 27th, 2016

Shazam can pick up songs from my neighbors next door! And they're behind a thick wall! And they play music at normal volume, not like it's roaring all over the place! I think Shazam is one of the best app ideas ever.

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From the business

Shazam is one of the world? ۪s most popular apps, used by more than 120 million people each month to magically connect to the world around them. Building on its pioneering leadership in music identification, Shazam now helps people discover, interact wit...

Company Representative

Thumbnail of user shazams
Shazam S.
Typically does not respond to reviews

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