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Direct UnlocksReviews 3,870

4.1

From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.


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Direct Unlocks Reviews Summary

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

quality
1,935
This company responds to reviews on average within 0 days

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21,871 reviews
Missouri
1 review
0 helpful votes
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Scam - AVOID AT ALL COSTS
July 16, 2023

This company scams you for your money. I originally paid for my unlock on June 7,2022. First payment was of 19.99 GBP and second payment of 30.00 GBP. I reached out to them several times in July 2022, August 2022, September 2022, and November 2022 with no luck. They didn't respond until I wrote a review for them yesterday. I just want my money refunded. They came back at me saying I need a premium unlock. My concern is why did it take over a year and me to complain for them to finally realize it's not working?

I don't need a credit note as I don't want to use their nonexistent service.

Please save yourself the hassle and don't get an unlock with them. Use cellunlocker. They will 100% refund your money if they can't unlock your phone. I have used them several times in the past.

Please give my money back.

Date of experience: June 16, 2023
New Jersey
1 review
0 helpful votes
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Scam
July 16, 2023

Be aware...Scam artists, first I paid $28 then they said in order to unlock your phone you need $45 extra to get the code fome previous company Guess what? I paid it then they said oh we can't unlock your phone but we have to do it remotely and that will cost $178 but you will get $45 credit.
STAY AWY PEOPLE YOU WILL LOSE YOUR MONEY.

Date of experience: June 16, 2023
Kenya
1 review
0 helpful votes
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Got the job done
June 16, 2023

Wasn't happy about having to pay 2 separate times to get the phone unlocked, but it is what it is I guess.

Date of experience: June 16, 2023
Jamaica
1 review
0 helpful votes
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Do NOT use directunlocks.com they are a scam. directunlocks.com charged me $28.99 first to unlock the phone then they claim this was an eligibility service. This was never stated upfront. This scamming website wants to charge me more money ( $45 USD) to unlock your phone. STAY Far Far Away!

Date of experience: June 16, 2023
South Carolina
1 review
0 helpful votes
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Bait and switch.
July 15, 2023

After I paid them $28.99 they wanted $40 more for the code. They would not refund. I disputed the $28.99 with my CC company and they removed the charge. I found another site that unlocked for $16.95 with no BS.

Date of experience: June 15, 2023
Arkansas
1 review
0 helpful votes
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Recomendación
June 14, 2023

Fue muy buen servicio lo hicieron antes del tiempo estimado

Date of experience: June 14, 2023
GB
1 review
0 helpful votes
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Like many others I was surprised that the first £24 payment was just an "elibility check". But having paid that it then felt like money down the drain not to pay the additional £33 (ouch!) for the actual unlock code. It took 6 days for the code to arrive, which didn't work. I sent a video to the company as requested in such instances, but have heard nothing back after 2 weeks despite 3 follow-up emails. I have now referred the matter to my credit card provider. If the reviews are to be believed, then there are many happy customers out there with unlocked phones, but there are also many others like me who have paid out over the odds and got nothing in return.

Date of experience: June 14, 2023
Texas
1 review
0 helpful votes
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I did what I needed to do thanks!
June 12, 2023

I was unable to unlock my phone without any problems!

Date of experience: June 12, 2023
Jamaica
1 review
0 helpful votes
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The best!
June 11, 2023

It was good and fast keep up the good work looking forward to do business with you soon again

Date of experience: June 11, 2023
South Carolina
1 review
0 helpful votes
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Bait and Switch
July 8, 2023

I might be the only person duped by the $28.99 when the company wanted another $45.00 to complete the process for an iphone 7. I've reached out to my bank to stop the payment as a bait and switch tactic is going on. How can these folks get a 4.5 star review.

Date of experience: June 8, 2023
California
1 review
0 helpful votes
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Nice job guys
June 7, 2023

Awsome and very helpful.Premium service was very fast and secure.I am very happy with the service and it was done in record time. Thanks Direcktunlocks for the help.

Date of experience: June 7, 2023
California
1 review
0 helpful votes
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SCAM
July 7, 2023

They have marketing trick, I was trick by this company. They will ask you for an initial pay, then another pay then another...

Date of experience: June 7, 2023
France
1 review
0 helpful votes
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Unlock successful
June 7, 2023

Neither the network nor the phone vendor could unlock my phone but Direct Unlocks managed

Date of experience: June 7, 2023
New York
1 review
0 helpful votes
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Excellent
June 6, 2023

1000% guaranteed! I definitely recommend direct unlocks Super satisfied

Date of experience: June 6, 2023
Colombia
1 review
0 helpful votes
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All went really good, they delivered quickly as promised, although it was expensive. They need to inform the customer in advance of the possible costs of each stage. If you don't want to continue they convert your payment into credit with them, making it difficult to not close with them

Date of experience: June 5, 2023
North Carolina
1 review
0 helpful votes
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Cheats
July 4, 2023

These guys are cheats. They are devious and will not refund you. These cheats will charge you money for unlock and will keep ask for more money.

Date of experience: June 4, 2023
Spain
1 review
2 helpful votes
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Don't use Direct Unlock
July 4, 2023

I responded to attractive offer suggesting I could get a quick unlock for £14.95. I started the process and the price increase to £23.95. Reluctantly I continued only to asked for a further £30 part way through the check process. I immediately stopped as where does this slow extortion end? I have also stopped my credit card as DU have too many personal details and I don't trust them. It's not the right way to do business..

Date of experience: June 4, 2023
Florida
1 review
0 helpful votes
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Great service
June 3, 2023

Very quick and great service
My phone is working perfectly
Thank you

Date of experience: June 3, 2023
California
1 review
0 helpful votes
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SCAM
July 3, 2023

It's not okay when they charge you 28 and then 45 and now they want to charge me 280 dollars

Don't falll for this

Date of experience: June 3, 2023
DO
1 review
0 helpful votes
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The end results is great, but you need to put the things clear, I do not likes tricks and looks a lot like a trick when you have to make an small payment, them an other payment for 5 times the first payment, them an other payment for twice the second payment and them an other payment for 4 times the third payment, most people won't fall for that.

There needs to be a one time flat fee or an analysis fee and them once you have the results an other fee to complete the process.

But I do not like tricks and I think most people either.

Date of experience: June 2, 2023