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Direct UnlocksReviews 3,881

4.0

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From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.


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Direct Unlocks Reviews Summary

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

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21,871 reviews

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Mexico
1 review
0 helpful votes
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Mi devolucion
November 8, 2023

Solicite un desbloqueo de iphone y pata realizarlo me obraron alrededor de 1,600 pesos, despues ustedes mismo me hivieron llegar un correo indicando qie no tendri ningun costo el servio. Desde ese mismo momento solicite mi devolucion, y es fecha que no me la realizan.

Date of experience: November 1, 2023
Florida
1 review
0 helpful votes
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Awesome
October 30, 2023

I was skeptical, but I went ahead and paid for the service because I didn't like the new phone I received and I love my old phone. I was surprised it worked! I have recommended this to my friends.

Date of experience: October 30, 2023
California
1 review
0 helpful votes
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I was skeptical about the service it took awhile, but I was patient, and it actually worked.

Date of experience: October 29, 2023
Mexico
1 review
0 helpful votes
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Lo recomiendo ampliamente
October 29, 2023

Hola recomiendo ampliamente está página a mi me funcionó perfectamente bien

Date of experience: October 29, 2023
GB
1 review
0 helpful votes
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Unlocking a Blackberry
October 29, 2023

When i googled and come accrss this site great about £11.00 to unlock bargain, but! This was to make sure my phone was eligible to be unlocked, it was, then i got spanked for another £27.00 to actually unlock it, it did work and was happy but! I feel it was a bit naughty and i probably should have read the small print etc etc.

Date of experience: October 29, 2023
California
1 review
0 helpful votes
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100% Big scam
November 5, 2023

They ask for price to check whether it could be unlocked or not. Then they ask separate price to unlock. And after paying that too they ask, not able to unlock use premium service to unlock. Which is the cost of mobile itself.

Date of experience: October 29, 2023
California
1 review
0 helpful votes
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Rip off
November 5, 2023

You are led to believe that you can get your phone network unlocked for £11.99. However, the £11.99 is merely for them to confirm the information you've already provided them, like your model and the network the phone is locked to. So in essence, stuff already know, but they charge £11.99 for the privilege of confirming your correct! Then they hit you with a further cost of £26 to actually unlock it. Absolute con.

Date of experience: October 29, 2023
Illinois
1 review
0 helpful votes
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False advertising
November 4, 2023

This company is a scam. They hide their real, total price for unlocking a phone, if they even do at all, in all the endless legal jargon in terms of service. My fault for not getting my magnifying glass to scour the terms of service. A legitimate company/business would be upfront about what your $28.99 will really get you. Nothing. Another $50 to unlock phone (so they say). If course no refunds. Stay away

Date of experience: October 28, 2023
Florida
1 review
0 helpful votes
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Not sure but it smelled fishy
November 4, 2023

First, it asked for $28 to check my phone on the blacklist, then it came back and said it was clear so I have to pay an extra $37 To finish the proces so I moved $38 to a card which is not connected to my bank account.
And to my surprise, it was declined of insufficient funds. They didn't try charging $37. They try taking $45 so I decided to call it quits there wasn't gonna lose out any more money. So i'm not positive if their a scam because I didn't want to chance losing another 45 dollars if it didn't work it just seemed to unhonest to me to fallow through so decide on your own Recognize and write your review if you do try it and it worked I'd like to know but I wouldn't if I was you

Date of experience: October 28, 2023
Turkiye
1 review
0 helpful votes
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Not useful
November 4, 2023

Mobile blocked, no entry to Provider possible. Solution from this company: paying prepayment for checking, waiting a few days for checking the background at Provider and country of staymenr, sending "ok" and asking for more money to fix the blockage because they can do for me. I paid again, got the unblock codes and.followed the instructions. Unfortunally it doesn't work as in discription. I asked for support again by email and got the explanation it was my wrong. So far, so bad. My request was clear and they collected lots of money. They couldn't fix it, send "sorry" and a Creditnote about 1/3 of the amount I paid. I can use for upcoming orders but for sure I will never do. Even the offer I can order next, 100% working service for again €100 more us surely fake. Repayment to me? They will not do. So In my point of view it's currupt and not useful service. Sorry to say but: never again!

Date of experience: October 28, 2023
California
1 review
0 helpful votes
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Spectrum samsung a14
November 4, 2023

I was not told there would be 3 separate fee's in the beginning. This phone was not able to use a code to unlock network. I had to connect to a computer w USB to have technician unlock while following his directions.
I am happy with the service they provided

Date of experience: October 28, 2023
Kentucky
1 review
0 helpful votes
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After 5 days of waiting and no word or anything I canceled my order and told them I wanted a refund after I ended up having to get help elsewhere and paid again and had it done in 30 minutes and here we are almost a month later no refund and I finally got the code that I no longer need and is a completely wasted 300 dollars

Date of experience: October 27, 2023
Philippines
1 review
0 helpful votes
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After purchasing $28.99, There will be an eligibility check, then after the check they will notify that I need to addition al $91. Then they will explain that the $28.99 si only for eligibility check, which is not even mention before I purchase the Service. Their refund policy does not refund eligibility check. Avoid this website

Date of experience: October 27, 2023
Georgia
1 review
0 helpful votes
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My phone is paid off, not on contract and no outstanding balance. Should be easy to unlock. Now they are trying to charge me a total of $200 to unlock my phone. Hell No! Do not use this service its a complete waste of time and money!

Date of experience: October 26, 2023
Mexico
1 review
0 helpful votes
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Good
October 26, 2023

Good está muy bien gracias por todo lo recomendaré ampliamente gracias

Date of experience: October 26, 2023
Florida
1 review
0 helpful votes
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It works!
November 1, 2023

It worked on my galaxy s21. Does take longer than expected. Downside is, it doesn't get rid of the carrier intros or sponsored apps

Date of experience: October 25, 2023
Mexico
1 review
0 helpful votes
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Good Service!
October 23, 2023

I used Direct Unlocks to unlock my phone, and it was a breeze. The process was quick, and my phone now works with any carrier. I'm very satisfied with their service and would recommend it to anyone looking to unlock their phone

Date of experience: October 23, 2023
Georgia
1 review
0 helpful votes
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Takes a few hours but worth the wait
October 23, 2023

It's been very easy but it does ask you to rate the app before. Seeing if the product work.

Date of experience: October 23, 2023
Mexico
1 review
0 helpful votes
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Fácil y rápido
October 23, 2023

Fue muy rápido la liberación, al principio pensé que tardaría pero fue todo lo contrario, excelente servicio

Date of experience: October 23, 2023
Alabama
1 review
0 helpful votes
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Didn't work
October 30, 2023
Updated review

It is not unlocked yet that's really bad I lost my money

Date of experience: October 23, 2023

Aun no se si esta desbloqueado
November 10, 2023
Previous review

Aun no se si esta desbloqueado

Date of experience: October 11, 2023