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Direct UnlocksReviews 3,864

4.1

From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.


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Direct Unlocks Reviews Summary

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

quality
1,928
This company responds to reviews on average within 0 days

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21,871 reviews
Brazil
1 review
0 helpful votes
Follow Tiago A.
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It's been a month since I've been waiting for the cell phone unlock for 02 uk, one day an e-mail I receive is:

Release Status Report **************

Dear Customer,

We're sorry for the short delay in unlocking your device. We have chased the vendor who provides O2 UK unlocks and they replied that there is a small backlog, but rest assured that your IMEI is in progress. Soon we'll email you with another update. Thanks for your patience.

Please note that the timelines quoted on our site when buying are only average times and for guidance, sometimes unlocks can go over the set deadline.

Regards,

Paul
Second Line Support
Track your unlock at https://www.officialiphoneunlock.co.uk/status.php
Official iPhone unlock a division of DataCorp Ltd

Date of experience: January 13, 2017
India
1 review
1 helpful vote
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Take my review in consideration before doing business with those scammers (for your safety!). officialiphoneunlock.co.uk

"We attempted to deliver your unlock Over The Air via 3G and Wifi, but were unable to do so. We respectfully have to inform you that your iPhone... locked to T-Mobile USA is unfortunately marked by the carrier as Barred/Blocked... As we have already prepared your unlock and incurred the unlocking charge, we cannot supply a refund for handsets which are rejected in such circumstances."

You will never get Refund from their end.

Date of experience: January 9, 2017
GB
1 review
0 helpful votes
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Scam
December 28, 2016

https://www.asa.org.uk/Rulings/Adjudications/2014/9/Official-iPhone-Unlock-Ltd/SHP_ADJ_*******.aspx#.WGP5gFOLTIU
http://rafaelcarioca7.com/how-to-fight-officialiphoneunlock-co-uk-scam/
Totally mislead customers regarding price - the £19.99 advertised fee is actually £60. The £19.99 is purely a deposit. The review pages on their own website are fake

Date of experience: December 28, 2016
Indonesia
1 review
0 helpful votes
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Scam
December 25, 2016

100% scam. You will just pay twice and nothing works on your iphone. And in the end, you will realize that it is a scam

Date of experience: December 25, 2016
Finland
1 review
0 helpful votes
Follow Rani D.
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Hello all, OfficialiPhoneUnlock, it's a SCAM, don't buy it, you pay £19.99 and 24 hours later they ask you more money.

Date of experience: December 14, 2016
GB
1 review
1 helpful vote
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Total scam
December 14, 2016

Don't even think about using officialiphoneunlock.co.uk it's a scam, they wait a day and then ask you for more money.

Date of experience: December 14, 2016
Pennsylvania
1 review
4 helpful votes
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They would not give you return even not to unlock your phone. When you order they take your blood money and send you an email to check the status then the process will be red color after few days and also says your phone is lost or stolen. But their no way i have full gsx report and lost or stolen report as well everywhere is green. This has sister concern iphoneimei.net they also doing the same thing. There has a complete list of scam sites http://www.iphoneokay.com/complete-list-icoud-lock-removal-scam-websites/

Date of experience: December 12, 2016
Portugal
1 review
1 helpful vote
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100% SCAM AND NO REFUNDS
December 6, 2016

I tried to unlock an Iphone, paid 30 for the pre-service and then asked for another 30 to complete the service (that they call pre-service). I paid for it and they told me that my IMEI is blacklisted (I checked in several online tools and my IMEI and iCloud are totally clean!). I've sent several emails with the invoice and proofs that the phone is actually mine and totally clean and they did not answer. Man, if you love your money, do not buy this, totally SCAM and no REFUND. Trust me! You have been warned!

Date of experience: December 6, 2016
Chile
1 review
4 helpful votes
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Not a UK company but actually from Belize!, They offer a service they can't provide like my ICloud Unlock. They tell you three days later that your phone is lost stolen after you pay. Have proof that it isn't from Apple. Partial refund but they still won't pay back the rest. STAY WELL AWAY and read other people's experiences. It's about time someone investigated this firm to stop others falling prey to their scam.

Date of experience: November 30, 2016
New Zealand
1 review
4 helpful votes
Follow Nas F.
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Firstly two names will always reply, Stephanie and Dave.
Secondly they do not have any solution always come up with lie or fake statements and offer you voucher which can be used next time.
Always insisting for minimum payment of 15 GBP so both parties are not in loss. Service is not provided nor they offer refund
Any legit company will use Paypal or offer refund if they can't provide service.

Date of experience: November 29, 2016
GB
1 review
0 helpful votes
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Iphone SE
November 24, 2016

Perfectly fantastic and it was only 7 days all together and my Iphone is unlocked for all network!

Date of experience: November 24, 2016
GB
1 review
3 helpful votes
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Scam
November 10, 2016

Do not buy, they only ask you for money and no unlock is provided. Do not buy!

Date of experience: November 10, 2016
GB
1 review
3 helpful votes
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Paid in May to get grand daughters iPhone unlocked. Was told that her phone was blacklisted and they couldn't do it. Paid for a search which clearly showed the phone wasn't blacklisted. Emailed and asked what was going on. Was told a premium service was coming in and the iPhone would be unlocked automatically - not holding my breath but phone still not working. An absolute CON.

Date of experience: November 9, 2016
GB
1 review
6 helpful votes
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What a waste of money
October 29, 2016

Don't bother with these scam merchants. You may as well send £19.99 to me to go out on a piss up.

Date of experience: October 29, 2016
Romania
1 review
5 helpful votes
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It; s a scam, don`t buy
October 27, 2016

Dont buy anything from officialiphoneunlock.co.uk, it is a scam, they don`t state that you are actually buying the change to buy something. After you purchase they send you an e-mail to pay more in order to buy what you actually payed for. Visit their website and you will see that they dont state you are buying a presale.
Stay away and keep your money, it is a scam and they dont deliver.

Date of experience: October 27, 2016
India
1 review
4 helpful votes
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Very very disappointed with the shabby service, been tricked to pay 19.99 £ for unlocking code and now asking for another 40 £,.? What rubbish and even trying to contact there is no contact option...

Date of experience: October 24, 2016
Colorado
1 review
4 helpful votes
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I wish I would have dug a little deeper before being ripped off my this company. There is a site (http://www.mondaiji.com/blog/other/general/*******-scam-alert-officialiphoneunlock-co-uk/) where hundreds of people (just like me) had their money stolen by this company who delivered no service. Their reviews are fake (http://forums.macrumors.com/threads/officialiphoneunlock-co-uk-is-a-scam.*******/) and their customers are fake (they make up all the stuff themselves - dummy accounts and forged names) and they continue to steal from people. They have been out there for years (apparently) and no one seems to be able to shut them down. This company will continue to take your money if you let them (some on the scam alert site were taken for several hundreds of US dollars). DO NOT USE THIS SERVICE!

Date of experience: October 17, 2016
GB
1 review
4 helpful votes
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Bull $#*!
October 6, 2016

They said they would fix your phone for 20 pounds and they sent me an email that they want 45 pounds extra I'm like what the $#*! come they never even said the will charge 45 pounds extra that will be no fair for others and they will think the same so you guys please fuking take away the extra mone y please guys

Date of experience: October 6, 2016
GB
1 review
3 helpful votes
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UNLOCKED O2
October 2, 2016

I cant believe it they unlocked so quickly it was just unbelievable

Date of experience: October 1, 2016
California
1 review
8 helpful votes
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Scam alert
September 19, 2016

They are only scammers and thats it please don't pay your money to scammers

Date of experience: September 19, 2016