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Direct UnlocksReviews 3,870

4.1

From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.


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Direct Unlocks Reviews Summary

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

quality
1,935
This company responds to reviews on average within 0 days

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21,871 reviews
California
1 review
0 helpful votes
Follow Christian M.
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$#*!ING SCAM
March 25, 2023

Don't do it, the initial charge is just an "eligibility check" then if your device is eligible you'll have to pay another 40$ just to unlock it, I didn't wanna gamble no more after I was deceived out of the first charge. $#*! these guys. On the dead homies!

Date of experience: March 25, 2023
Texas
1 review
1 helpful vote
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It's a scam
March 25, 2023

They charged $28 to see if it can be unlocked then hit me with another $65 to do it. Okay, fine. Then after waiting 2 weeks, they couldn't do it, and instead of refunding, they're like, "we're sorry, here's a credit for our store." I emailed them saying no, you can't help me, so give me my money back. Then they ghosted me...surprise, surprise...

Date of experience: March 25, 2023
Washington
1 review
0 helpful votes
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Crooks!
March 23, 2023

This company will mislead you and let you think your getting uour phone unlocked for $28 but after you pay it then it goes thru and does a "verification" on yout phone then they tell you congrats your phone is eliginle to br unlocked now psy another $42 for the unlock code.
Yeah well i wont give this company another penny!

Date of experience: March 23, 2023
California
1 review
0 helpful votes
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They charged my credit card and never rendered the service. I have tried to contact them through email multiple times, and no one replied back. They basically stole $70 from me. They didn't unlock my phone from AT&T although my phone is not under contract or being financed. The fact they don't even reply back tells everything you want to know about what kind of company this is. Unfortunately, I have to report it to my credit card company to investigate this fraud. My advice is stay away from this company.

Sam Numan

Date of experience: March 23, 2023
Maryland
1 review
0 helpful votes
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I made 2 payments, one for €26.95 and another for €66.27. It's been over a month and they still haven't unlocked the device. I have written to get my money back and offer you a bonus with the same amount to unlock another device, I DON'T NEED TO UNLOCK ANOTHER DEVICE, I HAVE NOT RECEIVED A RESPONSE. I WANT MY MONEY FOR A SERVICE THAT I HAVE PAID FOR AND HAS NOT BEEN OFFERED TO ME.

Date of experience: March 21, 2023
Tennessee
1 review
0 helpful votes
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SCAM SCAM SCAM!
March 18, 2023

Money grabbing scam! Don't use it! They will charge you and say the phone cannot be unlocked so they can pull more money out of you! Stay away!

Date of experience: March 18, 2023
Colombia
1 review
3 helpful votes
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SCAM SITE
March 16, 2023

They charge you $20 to see if they can unlock the phone. Then they say "yes, we can" it will be $40. After paying $60 in a couple of days they email saying "woops, we can't" sorry no refunds.
Total scam.
Fraud site.

Date of experience: March 16, 2023
California
1 review
0 helpful votes
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Be careful...they say they already have your codes and then ask for more money. You pay and then they tell you they can't unlock it...they then refuse to refund.

Date of experience: March 15, 2023
Texas
1 review
0 helpful votes
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DONT DO BUSINESS WITH
March 14, 2023

Buyers beware, $80.00 later, and you will have nothing...
Don't worry about getting a reply to your email, it wont happen
I gave them 1 star because I had to give them something

Date of experience: March 14, 2023
North Carolina
1 review
0 helpful votes
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I have paid you guys and ya'll have yet to get back with me to let me know whats going on. I really think i have been scammed.

Date of experience: March 14, 2023
Rhode Island
1 review
0 helpful votes
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Scam
March 14, 2023

False advertisement in every way. They advertise instant unlocking but in reality it actually takes a week. IF they can even unlock it which usually they can't. They will not refund you under any circumstance other than a credit for another unlock, which is the same as no refund. Stay far far away from these people. There are far better companies out there.

Date of experience: March 14, 2023
Missouri
1 review
1 helpful vote
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Poor
March 14, 2023

It's been 3 months and I qualified for a refund but amonly getting half my money back I guess and I've had to fight tooth n nail 72 dollars waisted

Date of experience: March 14, 2023
New York
1 review
1 helpful vote
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A credit for failure of service
March 13, 2023

I waited ten days to have my phone unlocked and paid a preliminary 23% to see if it was eligible to unlock, then a further 77% to perform the unlock. The process initially stated it'd be done immediately; then a timer stated ten days. Then an email came after the initial ten days stating they weren't able to unlock my phone as it was a hard lock— but here's a full credit for myself or any acquaintance to use in the future. No refund, no guarantee. Ten days of waiting and no reward for about $80.
Update: after emailing them requesting a refund, they emailed a little over a week later with a full refund. Thankfully they operated legitimately.

Date of experience: March 13, 2023
Texas
1 review
2 helpful votes
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Lies! Lies!
March 7, 2023

I saw this company on a Google search amd saw they had great reviews. I paid the INITIAL check fee, which they make it seems as if you're paying to get the unlock code. You then get a message to pay an additional fee for the unlock code. I felt uneasy, but I paid the additional fee because the phone I purchased online was locked to the carrier. I waited the 5 days, and the progress bar went to 99% and got a message saying that they are needing additional time. I emailed them 3 times, to which they never replied. I honestly wanted to leave a good rating for this company, but I feel that the majority of the positive reviews are fake. STAY AWAY FROM THIS COMPANY!

ONCE THEY STICK BY THEIR WORD, I WILL UPDATE MY REVIEW...AS OF 3/7/2023, MY REVIEW STANDS AS SUCH

Date of experience: March 7, 2023
Paraguay
1 review
1 helpful vote
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Hoy 7 de marzo del 2023 hice el pedido del liberación de mi sansung s21 de us cellular de eeuu pedían 28 dólares los cuales pagué a los 5 minutos me sale es elegible su teléfono para liberarlo esta limpio en la telefonía pero debe pagar 42 dólares más que por su puesto no lo haré pues así hacen una cadena de pedido de dinero y les pido les aviso no caigan en la estafa de esta página yo estaré en todos los foros y lugares posibles viralizando la estafa de ellos,eh perdido 28 dólares pero veré como demandarlos por estafa

Date of experience: March 6, 2023
California
1 review
0 helpful votes
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Scams - Be aware!
March 5, 2023

Scams you to pay $28 USD to "unlocking eligibility checks" under fine prints.
Once you paid, They wil ask you for ADDITIONAL $84 USD to unlock your phone.
That is a total of $112... Highest I ever heard to network unlock a phone.

Date of experience: March 5, 2023
Texas
1 review
0 helpful votes
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Three charges and turtle results
March 4, 2023

They charge you a $4.99 fee to get you in, then $24.99 to I don't know but you already paid one fee, then they have the audacity to charge a third time. It would have been cheaper elsewhere. Oh and 48 hours now it says 7 days.

Date of experience: March 4, 2023
Texas
1 review
0 helpful votes
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After paying what i thought was a fair price to unlock my iphone 13 pro max the emailed me ack saying it was going to cost more money. 280.00 more to be exact. The only phons they might be able to unlock are old models with a perfect imei number. Hell anyone can call the carrier and get there phone unlocked with a clean number. But they hide the fact that you are getting nothing for first payment. This site is a scam to get your money and nothing else.

Date of experience: March 3, 2023
Texas
1 review
0 helpful votes
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SCAM! STAY AWAY!
March 3, 2023

SCAM! STAY AWAY! They charged me $28 initially, then requested another $42 stating the codes were ready. Then they say I will get them in 4 Days. COMPLETE AND TOTAL SCAM! STAY AWAY!

Date of experience: March 3, 2023
Florida
1 review
0 helpful votes
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Do not use- SCAM!
March 2, 2023

Don't waste your money! They advertise to unlock any phone for $28, then charge add'tl $42 and still have not unlocked my phone!

Date of experience: March 2, 2023