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Direct UnlocksReviews 3,870

4.1

From the business

Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.


+421
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Direct Unlocks Reviews Summary

The company has garnered a mixed reputation, with many customers praising its efficient and quick unlocking services, often exceeding expectations in terms of speed and communication. Positive feedback highlights the professionalism and reliability of the service, with several customers expressing high satisfaction and willingness to recommend the company. However, concerns have been raised regarding service delays, particularly with unresolved cases, and a perceived lack of support in certain situations. Overall, while many customers report successful experiences, some express frustration over communication issues and the handling of complex cases, indicating a need for improved customer service responsiveness.

This summary is generated by AI, based on text from customer reviews

quality
1,935
This company responds to reviews on average within 0 days

Instant Feedback

21,871 reviews
California
1 review
0 helpful votes
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Scam! Scam! Scam! SCAM! SCAM! SCAM! Scam! Scam! Scam! SCAM! SCAM! SCAM! Scam! Scam! Scam! SCAM! SCAM! SCAM!

Date of experience: April 23, 2023
Minnesota
1 review
0 helpful votes
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ABSOLUTE TRASH
April 23, 2023

Long story after almost a month of crap and excuses they say my device can't be unlocked so here is a " credit" not a refund a fxxcking credit that they also say can be used for any other service ice on their site.well that's bullsxxt to cause I tried exactly that and was prompted by a message saying that I could not use my credit for that service but only for a Sim unlock...what a bunch of scam $#*! pieces of Shxt

Date of experience: April 23, 2023
Maine
1 review
0 helpful votes
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Total scams
April 18, 2023

I had unlock a phone and they were unable to unlock totally scams stay away from this guys they forced to use my credit note money to a phone they unlocked for a month ago

Date of experience: April 18, 2023
Georgia
1 review
0 helpful votes
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Ripoff scam hope u rot in hell for keeping my money sorry as hell I hope y'all go broke faggets u should b ashamed of yourselfs

Date of experience: April 18, 2023
Maryland
1 review
0 helpful votes
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It's a scam
April 17, 2023

Do not do business with them! They are criminals. This company is a scam! They stole my money. You cannot even find their address because they are hiding.

Date of experience: April 17, 2023
Illinois
1 review
0 helpful votes
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Totally SCAM
April 17, 2023

I have paid to unlock my iPhone waited for 7 days for nothing phone didn't get unlock got email stating they gave me 74.00 credit note then I have tried to use that credit to unlock different phone. But credit isn't available so frustrating this company is totally scam watch your money. I have sent email to them no reply. No contact number available to reach them it's just thru email which is totally waste of time and the money.

Date of experience: April 17, 2023
North Carolina
1 review
0 helpful votes
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WASTE OF TIME AND MONEY
April 15, 2023

DON'T WASTE YOUR MONEY! THEY FIRST DECEIVE YOU WITH THE FIRST $28 DOLLAR CHARGE THEN CHARGE YOU AN EXTRA $50 AND IT WAS ALL FOR NOTHING. AFTER WAITING FOR 3 WEEKS THEY DID NOT UNLOCK THE IPHONE AND AFTER SEVERAL ATTEMPTS TO GET MY REFUND THEY HAVE COMPLETELY IGNORED ME. THIS IS A RIP OFF!

Date of experience: April 15, 2023
Texas
1 review
0 helpful votes
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Dont get. Its a scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam scam

Date of experience: April 12, 2023
Georgia
1 review
0 helpful votes
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It's a scam
April 8, 2023

It's a SCAM
This unlocking phone company is a total scam! I paid an exorbitant fee in advance, promising my phone would be unlocked quickly, but it never happened! Also, their customer support is terrible, and they don't offer any money-back guarantee.

Worst of all, I found out that cell phone companies can directly unlock phones after 60 days of continuous payment. It is a much more straightforward and reliable process, and I should not have wasted my money on this scam company!

I would not recommend this unlocking phone company to anyone. It is a complete waste of time and money. Please don't fall for their trap, and do your research before trusting a company to unlock your phone!

Date of experience: April 8, 2023
Georgia
1 review
0 helpful votes
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This company is a rip off. They said my phone could be unlocked for 28.99 paid that they said that my phone was able to be unlocked then told me it would be an additional $70, I'm glad I didn't pay it now I'm still in the same predicament. And out $30 I pray no one else trusts this company

Date of experience: April 6, 2023
New York
1 review
0 helpful votes
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I used this company for unlocking my iphone prepaid for walmart plan. It even took more than 14 days to do it, but it failed and is just giving a fxxking useless credit note. This is totally insane. It made a customer wait more than 14 days which is double to the promised date. And then now just give a credit note which I would never use in my whole life? Never buy it. Fxxking axx company at all.

Date of experience: April 5, 2023
Texas
2 reviews
2 helpful votes
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Devious how the ask for $28 to unlock then suddenly you get an email saying they have to have another $85 to fi osh it! Crooked! So after more than 2 weeks they said they can't unlock my phone and won't answer my request for full refund because I didn't get what I paid for! They say ask ATT which is the first thing i did! Incompetent! Crooked Stay away

Date of experience: April 4, 2023
Iowa
1 review
0 helpful votes
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Scammers
April 3, 2023

Been about 2 months and tracking says 8 days left with 99% left. Been like this for over a week. I asked for my refund but got nothing, not even a reply.

+2
Date of experience: April 3, 2023
Tennessee
1 review
0 helpful votes
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Scamers
April 3, 2023

They took $76.99 in steps and phone wasn't unlocked. They pay people $10 to give a good review. They don't answer email and have no phone to call. They lure you with $6.99 initially and you end up paying a lot more. Don't use them thieves and don't answer quick

Date of experience: April 3, 2023
California
1 review
0 helpful votes
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No scam
April 3, 2023

No scam because i'll be mad and i hate getting scammed please don't scam read through the reviews and hope i won't regret it

Date of experience: April 1, 2023
Canada
1 review
0 helpful votes
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Right of the bat, you need to pay big bucks to check if your cellphone is eligible to be unlocked, and then when you get the confirmation, you need to pay again to get it unlocked. So after being "eligible", I paid to get my cellphone unlocked, and after a few days they have been working on it, they sent me back an email telling me that they couldn't get it done and that they were giving me a CREDIT on the next cellphone I want to unlock. This is BS, I managed to get it unlocked on another website. The credit is useless to me. So if you are wondering if they refund, well you got your answer, it's a scam. Don't do it.

Date of experience: March 31, 2023
North Carolina
1 review
0 helpful votes
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Proceed with Caution
March 31, 2023

If you don't care about your hard earned money, then this service is for you. Spend $70 to be told iPhone cannot be unlocked. They drag you from one service to another! Why not check if the iPhone can be unlocked for a fair fee before having customers pay hefty for useless service?!

Date of experience: March 31, 2023
Massachusetts
2 reviews
0 helpful votes
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:::BEWARE:::
So 1st they told me $28 then they added another $42 was brought it up to $70. They told me 5 days. I would get a code and then they told me another 7 days It was gonna take and now they're telling me that they can't unlock my phone but they're not gonna refund my money just give me a credit completely unacceptable and I'm speaking to a lawyer.

Date of experience: March 29, 2023
Illinois
1 review
0 helpful votes
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SCAM-ONE YEAR UNLOCKING
March 27, 2023

I've ordered IPhone unlock on February 3rd 2022. The first few weeks unlocking process was going well, until it stopped on 99%. I've contacted Direct Unlocks on March 4th 2022 and received an email stating: "As soon as we get an update back for a service resuming for your carrier / model combination we will email you". Since then my phone is still on 99% and estimated 7 days remaining. I've contacted Direct Unlocks on April 12th 2022, November 27th 2022, March 7th 2023 and March 8th 2023 but received ZERO ANSWER. WHAT A JOKE, WHAT A SCAM. ONE YEAR AND MY PHONE IS STILL LOCKED. DO NOT TRUST THEM. THEY DON'T EVER HAVE THE DIGNITY TO ANSWER THE EMAILS.

Date of experience: March 27, 2023
Guatemala
1 review
0 helpful votes
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SUCKS
March 27, 2023

They stole from me $117 and im never seeing them again. They never delivered and they never answer my mails

Date of experience: March 27, 2023