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Overview

DirectUnlocks has a rating of 1 star from 5 reviews, indicating that most customers are generally dissatisfied with their purchases. DirectUnlocks ranks 84th among Unlocked Phones sites.

  • Service
    2
  • Value
    2
  • Shipping
    2
  • Returns
    2
  • Quality
    2
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How would you rate DirectUnlocks?
Top Critical Review

“Fraudulent business”

KJ K.
4/4/22

Misleads consumer on website. Not qualified to perform unlocks. Steals money. Not a professional tech. The website is designed to trick consumers into purchasing an unlock, it advertises that it can perform unlocks on listed phones. Then when you pay, it changes and says that you paid for phone check, but if you want the unlock codes you have to pay them more money. Please don't do business with this man or you'll be giving your money away to some scammer.

Reviews (5)

Rating

Timeframe

Other

Thumbnail of user kjk8
2 reviews
1 helpful vote
April 4th, 2022

Misleads consumer on website. Not qualified to perform unlocks. Steals money. Not a professional tech. The website is designed to trick consumers into purchasing an unlock, it advertises that it can perform unlocks on listed phones. Then when you pay, it changes and says that you paid for phone check, but if you want the unlock codes you have to pay them more money. Please don't do business with this man or you'll be giving your money away to some scammer.

Tip for consumers:
Do not use this site. It is a scam. Use at your own risk.

Products used:
Wasted my money after he advertised he could unlock my phone. So I purchased the unlock.

Service
Value
Shipping
Returns
Quality
Thumbnail of user annec540
2 reviews
1 helpful vote
November 12th, 2022

Two months ago I paid Directunlocks to unlock my Verizon TCL Android phone. I have not received anything from them except one response to my four emails.

First of all, the two-part payment process is shady in my opinion. Unless you have read the very fine print, you're not expecting to have to make *another* payment after your initial payment. My bank even sent me a fraud alert asking if I made the purchase. I confirmed that I had, indeed, paid these unscrupulous people. Synovus evidently knows something that I didn't at the time.

They send you a link that supposedly shows the status of your order. Mine has been stuck at 99% since the day after I paid. The first time I wrote to ask how long it would be, they wrote back and told me not to worry that they would "chase down" the IMEI number ( whatever that means) and make it a priority. After that response, I never heard anything else from them despite sending at least three more emails to inquire about my unlock.

How Direct Unlocks continues to stay in business is beyond me. At this point I don't expect to receive anything for what I paid. I'm just going to leave my truthful review in hopes it will save someone else from being scammed by this crooked company.

Tip for consumers:
Apparently this service works for some people, but not for others. I would advise people not to use this company, because if it doesn't work, you get nothing for your money. They won't respond to your emails, so you can't get an update or refund or explanation or anything

Products used:
Never received the unlocking code I paid for.

Thumbnail of user stephenc655
1 review
3 helpful votes
June 1st, 2020

It has been 15 days so far and my phone is not unlocked yet. This is crazy they said it would only take days to get done. I know they didnt disclose to me about two payments but i made both of them and still nothing in over a week. This is crazy it says its only 33% complete right now. I cant believe this. I am starting to feel like i am getting scammed.

Thumbnail of user sheam13
5 reviews
20 helpful votes
September 6th, 2022

First off, I purchased a used iPhone from OfferUp, which was a mistake. Turned out the phone was Sim Locked and basically worthless. A $300 paper weight. I found Direct Unlocks which is a European company who you pay to do Sim Unlocks. There is a "Pre Order" of $25 British Pounds or $35 US, then they take up to 30 days to actually verify and unlock the phone. I paid for this service over 4 months ago. DirectUnlocks did in fact unlock my iPhone, taking 30 days to do so. I had been using the phone for 3 months at least when I received a 2nd bill saying that I owed them an additional $35 Pounds or $40.57 US OR ELSE! LOL! At this point I could have easily paid for a brand new iPhone and regretting I did not do so. BEWARE, before paying for this service!

Service
Value
Shipping
Returns
Quality
Thumbnail of user joeyw44
1 review
1 helpful vote
April 23rd, 2020

Directunlocks NOCHEX*UNLOCK DIREC0 IS A SCAM SERVICE. CANT UNLOCK NO PHONE OR EVEN GIVE A REFUND FOR THERE FRAUD SERVICE

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