DirectGardening

Last summer I ordered 2 climbing roses, 1 ground cover rose and 1 hardy hibiscus. They all arrived except for one and a plant I didn't order. I had to mail back the label sticker but got to keep the wrong plant. DG replaced the missing plant quickly. All of the plants came as roots. I planted them. This year they're all doing great, better than the plants I purchased at local stores. I definitely will buy from Direct Gardening again.

Be aware of return policy!
I receive my order November 5,2019. I live in zone 9 and was excited about my Yukon gold potato seeds for fall planting. Seeds came molded and dead (see picture). When I called customer service at direct gardening they told me shipments no longer going out as of October 31 and will resume in March of 2020 I can send label back and get my seed replaced in March 2020 or I can send them bad seeds I received and get a refund of $5.99. Either way I'm at loss. I can't get seeds now and most likely will spend more money sending molded seeds back then what they cost me to start with. Awful! I will never order from direct gardening again!

Too bad you have to leave a star to comment. Whatever is the opposite of a star is what they should get. They are a totally fraudulent company. Website looks slick but that's just to lure you in. My order was delayed for months. When I cancelled the order, it arrived a few days later. Moldy, wet mushy potatoes and other trash. Their return policy is set up as a scam; really the whole place is. As you can see by the tons of bad reviews, they are horrible to deal with and send worthless junk.

As stated by most of the other reviewers on this site, the customer service and quality control of this company is horrible. I purchased over $80 worth of dinner plate dahlia bulbs which took more than 6 weeks to arrive, well past the date I was hoping to plant them. Additionally, they were shipped in a flimsy non-protected plastic bag and as a result, many were damaged. Most of the tubers were extremely small and several of them were rotted. As others have also stated, trying to reach them by phone is impossible. Stay away from these crooks!

I appreciate that the pandemic has delayed orders, and I was told it might take up to 4 weeks. It took 7-1/2 weeks. I inquired and was told it would take 3-4 days to get a response. It took 8 days. By then I had received notice of shipment, but the response said my order was just then being filled. These people do not have a grip on their business. And I've never seen such poor plants. I attach a photo of a Dicentra spectabilis--I can't even tell which part to put in the soil. Other plants had zero top growth--how is that possible in June? Rather than send "bonus" plants (poorly identified and not what was promised), they should spend more effort on the items we pay for and actually want.

Finally received the replacement order, of course just after filing a dispute with my card company! The plants sat on my porch for two days because I didn't get notice that they had shipped and I was away. They were dry but seemed to have some life, so I planted them. It's been about a week but so far no growth. I do think I will get something out of most of them, but after what I've been through with this company, I stand by my original review!

Took 10 weeks to get my order. Once the order came it was a joke. Everything put in one plastic bag. The 5 in 1 trees are only 1 single stalk and just over 2 feet tall and cost 35.00 each. No proof that they have been grafted to have the 5 types of pears or 5 types of plums. No labels or enclosed papers telling how the trees are grafted to know what kind of fruit will grow from what side of the tree. Could have bought huge 5 in 1 trees for the same price at local ace hardware and other stores. My logan berry plants were also 1 single stem and only 1 foot tall. The biggest joke of a company I have ever seen, DO NOT BUY FROM THEM EVER! Their customer service is also a joke. R. Baker

Because of the stay-at-home order, I bought plants and seeds by mail. I should have read the reviews, if you are here before placing an order, you are in luck! The plants that I ordered were ok, one was however a variety that I did not order of the same plant. The elephant ear bulbs were fine, all other bulbs and dormant fern root stocks, were ancient and sadly demised, they have joined the choir invisible... they are dead but pushing up no daisies... Their "Guarantee" is replacement only, they are hoping that you'll just cut your losses, who wants the same crap one year later?

This company is so crooked. Ordered on 4/12/20, as of 6/12/20 still no order, but took the monies two times from account.
First claim was no order, I had confirmation number, 2-5 claims no shipping address but when I open site I see it plain as day, 2- 8 claims also stated order is being processed... this business should be investigated.

I put 2 orders last fall and one came broken and dead. I contacted them. I was told to plant it to see if it would come back this spring. It didn't and so were the other two. I had written emails to them back and forward for 5 months. According to the value and available stock, Finally I received 5 peonies with the colors that most hated, that's yellow and red. Two are roots with sign of life, the other three are roots with stems but they look dry and dead. Anyway I planted them all to see if they will grow. This company just made the return or replacement so difficult. I had to pay the postage to send the dead plants back to them. Also I sent a letter with new order including a check of shipping fee by registered mail just in case. This is a hell of experience. Anyone who read my review should think twice before you order anything from them!

This company has terrible reviews and I wish I would have read them. I ordered some plants that took over a month to be delivered. When they arrived half of them were dead. I contacted the company and they want ME to pay for return shipping. Yet they were the ones to ship dead plants. It seems that it is quite common for them to do this.

DO NOT SHOP THERE!

I did a scratch test and you can see they are completely dead. So now I am out of my money

I ordered 12 Poplar trees and when I got them they looked dead. They told me that they would come back if I planted them... they didn't. So I asked for replacements. After 3 months, the replacements finally came... they were dead too. So I returned the shipping paperwork as requested. Never heard back from them. When I called, they said it was beyond the year warranty... so no replacement trees. This was because Direct Gardening dragged their feet until the 1 year warranty expired.

I recommend not wasting your money here. There are plenty of other nurseries to do business with.

Nothing about this company is positive, they take forever to ship your items, they do not answer the phone it just gives busy signal, and they take 3-5 days to respond to emails. They literally do not give a FFF about their customers. I have been a customer for 2 years and have decided never again after multiple bad experiences. Who does that?

My first review I gave it a 5 because the roses looked healthy and was doing great. I ordered 4 different kinds and colors of roses and when roses bloomed I have 3 the same color. I didn't get what I ordered. I'm in my warranty period but does the expense and digging up the roses to send back worth the trouble and then take a chance I will actually get what my first order was. I wish I would of read the reviews before ordering from this company. I'm sure their is others that are honest