DirectGardening

The picture below is the potato seeds they sent me they were moldy slimy and smelly. And they want me to pay to send the shipping label back to get refund. I will never do business with them again.

I bought 36 Lupines last year and - as of May 8 - they hadn't started coming up yet. I emailed asking if they should be sprouting yet. I received a reply saying if I was unsatisfied I could get replacements if I had a original packing paperwork. I didn't ask to return them and they didn't answer my question. I replied reiterating my question and asked - if I eventually decided to get replacements would the had email order confirmation be sufficient? They responded and again did not answer my original question. While they offered to send replacements they did so in manner that was unfriendly and onerous, and included me to print out my credit card statement showing the charge and sending it via postal mail. The only reason I can see for this - rather than simply sending a scan via email - was to make the process as inconvenient as possible to discourage customers from following through. Additionally it came off as self serving and unfriendly. Why would a company treat its customers so carelessly if they really cared about them? Is there such widespread abuse and corruption among gardeners? There are many companies competing for my business and I will take my business elsewhere.

I am going to take part of the blame for ordering from Direct Gardening because I didn't look up their reviews BEFORE placing an order. Now that I have received, AND returned (at my expense) my joke of an order from them; I have now realized they have horrible reviews and I KNOW first hand why! My 49 plants (not seeds but plants) were shipped in a plastic bag inside the plastic bag were more plastic bags with roots---no soil, no preserving gels just roots in a plastic bag. I immediately contacted customer service asking for a return label only to find out they don't issue return labels... so if you want your refund you have to pay for the return. So shame on me for not doing my research but hopefully this review will help someone not to make the same mistake I did. DO YOUR RESEARCH BEFORE BUYING ON LINE. FYI BBB rating is D+.

I placed an order 4/18 received an email 5/17 it had been shipped (no shipping info tracking # nothing) so when nothing showed up I emailed them 5/30 only to receive a very short BS response I emailed several more times never getting an answer to my question I did finally get tracking# but said it was undeliverable!? And was sent back! They forced a physical address when I placed the order and I have a po box yet they said it was sent to post office... then wanted me to pay more for them to send it back when I refused and said I wanted them to refund my account they refused said it was past time for a refund so I just got screwed out of 150.00$! TOTAL SCAMMERS DONT GIVE THEM YOUR MONEY!

I rate this place a negative 100.
I placed an order for plants in March and here we are at the end of May and still no plants and they are took the money back in March

Don't waste your time on this rip-off! I got my plants after waiting a month--2 bushes and 3 flowering plants. Don't believe the dormant bunk. They have not grown at all in the recommended 6 week waiting period, and when I tried to get a refund they reported they would only replace and NOT refund because contrary to the grow instructions and recommendation, a refund must be requested within 14 days of original purchase.
Now get this... replacements--additionally received "dormant" plants that don't thrive STILL only have until the 1 year date of the ORIGINAL payment. Why would anyone with a modecum of intelligence believe that any replacement plant would be any more viable than the original that never grew? I couldn't speak with a supervisor and I would advise EVERYONE STAY AWAY FROM THIS SCAM!

Had great luck with this company. I ordered, then saw reviews, and was skeptical. I considered cancelling, but decided to take the $50 gamble. I'm glad I did. I potted the plants immediately after they arrived Out of about 12 plants, one arrived with dry roots. I thought I'd lose it. But it is doing well along with all the other plants. The order did take awhile. But since they are bare root better to plant in the fall anyways. Not sure if they ship based on best planting times.
Maybe not everyone understands that a bare root plant, that didn't get light for a week or so, does not arrive looking good. After potting them, I slowly acclimated them to light. After potting I put them all in the shade. After a couple of days I placed them in part shade. Then eventually placed them in the correct light requirement for the type of plant it is.
I ordered from Direct Gardening again hoping for the same results.
I debated on giving a 4 or a 5 as a rating. The 4 would be for one plant arriving with dry roots. The 5 would be for the good prices this company offers. So I'll settle for a 4.5 rating.

And they did not replace the plants that died.
They suck
Their customer service suck
Their promises suck
Only the prices, pics, and variety appeal

I ordered 24 Indian Current Coralberries, 2 Pink flowering almonds, and 24 burning bush from Direct Gardening. I soaked the roots in water and planted all of these as directed in July of 2017. I watered all of these plants every other day. I waited until May of 2018 to see any sign of life. I sent a registered letter to Direct Gardening on May 9th, 2018, first delivery attempt was refused, finally on May 17th, 2018 they accepted the letter requesting replacements for all of the above mentioned plants but 7 burning bushes. With the exception of the 8 bushes, all others did not show any sign of life in 2017 or in 2018. I have emailed them 3 times now to get a follow up on the request for replacements, no response. I have tired to call them 20 times since May 17th, 2018 and receive a busy signal. I have been gardening for 25 years and have experience with growing bare root plants. I am very surprised of the amount of plants that survived. 14% (7 of 50) plants showed any sign of life in 2017 and came back in 2018. This is a very low percentage of survival. I would not recommend Direct Gardening at this point, even if you are an experienced gardener.

Order was shorted. Customer service was useless. This company has 170 + reviews & 455- reviews. Save your money and purchase from a more reputable company

I received several items from Direct Gardening. At least 4 of the roses Iordered came as dried sticks. I tried to nourish them to see if they'd produce, but to no avail. I received 2 substitute roses for one i ordered that really wanted. Needless to say, after 3 months they are still dead sticks.
Since I didn't have the original shipping envelopes, I called see what was my course of action. As requested by the company, I sent a letter listing what I received, and what didn't bloom. I sent a copy of my bank statement proving I purchased from them, along with a printed copy of my original order. After a month of waiting for a response, I received back the letter I wrote to them, a copy of my bank account, and a small blue strip of paper stating that I hadn't said what didn't bloom. What more could I do. I called the company, but didn't get a satisfactory answer as to why they did this. I'm forever removing them from my computer, phone, and will also no longer recommend them to any of my gardening friend.
Signed,
Disappointed Sheila

Prior to placing an order with this company I tried calling to get some answers to questions I had, every time I called I would get a busy signal. Sent an email with my questions and placed an order. After two days received response and then decided to cancel order. Customer service rep advised it would take 8 weeks to ship items? I sent an email to cancel. I then sent two follow up emails to cancel my order. Since my initial cancelation email, 3 weeks had past and still no response. I get an email stating plants are being shipped. I try calling again for a few days and then FINALLY gat someone who states that they cannot help me because my "cancelled order" has already been shipped, mind you the order was showing as "label created" carrier didn't have possession yet and order should've been canceled initially the first time. The plants were for a project in another state and I was no longer there when this company went ahead and shipped my "canceled" order anyway. The company in no way wants to take any responsibility. Stay away from this company. If I could have given this company ZERO STARS I WOULD HAVE.

In May 2020, I placed 2 order for 6 plants and was told due to Covid there would be a delay and to expect shipment by June 19th. June came & went and no items received yet they were too happy to bill me, take my money and not ship anything! By July I finally had enough and contacted them to inquire about my orders but someone had a hissy fit and emailed me back to state that as I have been "rude & not understanding", they have cancelled my orders and refunded my money! I guess inquiring when & why they are not shipping my orders 2 months after placing them AND charging my cc for them is being rude & not understanding! Three weeks later and I am still waiting for the refund & shipment! At this point, I had enough and contacted my cc to dispute charges so that I can get my money back and I encourage everyone to do the same when faced with these issues from this company. These folks are rude, incompetent and thieves! This was my first and very last order I place with them. From now on, it's Lowes & Home Depot for shopping for plants! Horrible, horrible company and the absolute worst customer service there ever was!