Ordered never received products. Can't get anyone on the phone! I pray no one else orders! I plead the blood of Jesus on every one who is a part of this scheme They will not prosper!
I ordered over $130 in plants from DirectGardening, THEN saw the reviews... within a couple days of ordering, I canceled. They said they would attempt to cancel but the order was already in process... that was on 9/24. Total BS, I JUST received the order today and EXACTLY like everyone else, I got DEAD CRAP! I AM sending back AND I am disputing the charge with my bank! Everyone needs to file with Bureau of Consumer Protection/FTC, BBB, and leave reviews EVERYWHERE! Total crooks!
Placed my order April 28th, it arrived June 14th, nothing was properly wrapped, hydrangea trees completely bare and dried out. Wish I had found the review page before I ordered. This company could get it for plant abuse of their was such a thing. Just Horrible is the best word I can say for them. I also ordered fruit trees, the adds say 3-4 foot trees, the little babies are maybe 18" high. Not sure but I think they confused the centimeter side of the ruler.
DISGUSTED WITH THE COMPANY.!
My only regret was that I didn't read the reviews first.
I ordered plants, that I never received, They also charged my account and did NOT REFUND MY MONEY when I cancelled the order!
There are literally hundreds of HORRIBLE REVIEWS!
They should be investigated for fraud!
BEFORE I INVESTED SEVERAL THOUSAND DOLLARS IN MY REAL ESTATE PROJECT, I REVIEWED ALL THE POSITIVE AND NEGATIVE RATINGS AND THE LATTER SO MUCH OUT WEIGHS THE GOOD SO i'M NOT ORDERING FROM DIRECT GARDENING.
This company goes by 8 other names as well.
Do not ever, ever, **ever** order from this company, ever. They don't ship plants, they lie; they ship roots. If you do end up with a plant or I should say barely a sprout, it will die.
I ordered in April, they took my payment in May, and I got a tiny bag in mid-June. Half of everything arrived dead. I shipped back, at my expense, half of the order and they have not issued a refund. The rest of my order? Died.
In fact, they're claiming I didn't pay them at all which is utterly absurd as I have the bank statement showing paid. Now they're threatening me with legal and police action, harassing me, trying to extort money I already had paid them. Half of which they still have not refunded.
They do not answer their phones. They reply by email so slowly and never with any actual useful information. These people are total scammers and I do not know how they sleep at night knowing what they do to people.
Reported to BBB and will report them other places. They need to be shut down.
Avoid at all costs.
This company should not be in business. They charged my credit card and 3 weeks latter still no product even shipped! NEVER do business with this company!
I ordered a North Start Dwarf Cheery tree from Direct Gardening. It arrived dead, not dormant. Brittle branches, loosing roots and dead buds are not signs of a dormant plant.
It indeed was a dwaft. It measured a little over a foot. Their website stated the tree was 3-4 feet tall. The tree was delivered by the USPS in my standard size mailbox. How do you fit a 3-4 foot tree in a standard size mailbox (mine is about 20 inches deep)? You can't. Total misrepresentation and in my opinion fraudulent.
The tree was shipped in a plastic bag and not a box. Customer Service is slow. Took them 4 days to get back with me on first email to them. Still have not heard from them in regards to my second email. They are not very responsive and timely which makes me question their motives (14 days to sent the tree back for a refund)
I tried to keep an open mind about this company and give them a chance to make things right. Bottom line, there is NOTHING I can say that is good about this company. In my professional experience (over 40 years), these type companies ultimately fail and end up in bankruptcy court.
Was going to order some plants from here but after reading the reviews I changed my mind. Will go to a local nursery near me and buy my plants from there.
I put in an order 6 weeks ago, I tried to cancel the order a few days later and their answer was can't cancel the order because is on shipping department, they took the money from my account, and 6 weeks later still waiting for my order I will never buy from them again, and I will tell everyone i know to never order from this site, hopefully I didn't lose my money, customer service is practically none, worst ever, I don't even know if it's a scam
I would never buy from them again all plants were rotten and dead took tem four months to get to us and the poatoes starts were rotted could not plant
I understand things are slower during pandemic but 4 weeks and my order has not shipped! They said 3-4 weeks for delivery at the time I ordered and I paid for shipping! Never again.
It was the worst experience ever. I received dead plants. Customer service is horrible. People don't buy anything here, you never get your money back.
They send dead twigs and when the dead twig does not bloom, they replace it with another dead twig. I ordered 2 Hydrangea trees, not even one of them had a little hint of green color.
I ordered 2 bushes took 6 weeks to get my order, of course its COVID. They arrived dead, no one answers the phone no one answers emails, $90 and I want a refund. DO NOT ORDER FROM THESE PEOPLE OR ANY OF THEY AFFILIATES.
Good for Directgardening that you HAVE to select one star! They deserve ZERO stars!
I placed my order April 16th! They arrived June 17th. Please see the pictures one is the picture of what I expected and the other is the picture of what I actually received. I patiently waited as the site suggested... and this is what I got! Sadly, I didn't find THIS site until after I ordered or I NEVER WOULD HAVE ORDERED FROM THESE PEOPLE. I have no problem with "mom and pop" sites, they tend to be slower, but have EXCELLENT value... not so with this site.
Long story short... NEVER ORDER FROM THESE PEOPLE.
Check out Etsy.com instead... you'll be amazed at what they offer.
Asked to cancel and got dead plants a month later with no response from company. Sent 30 emails and no response do not buy from them steal money and dont care beware
I found a good deal on a blueberry plant I wanted from Direct Gardening. But when I went to order it, I discovered a $9.99 shipping and handling fee which made it not worth it for me.
I ordered a cocktail tree 2-3 feet. But I got a 3 ft stick with roots in a bag with no soil. And it took over a month to get it. I would not recommend this company.
This is the worst gardening company I have ever used. I ordered potatoes and, after a very long wait, they arrived moldy and rotten. Customer service is terrible.
Overview
DirectGardening has a rating of 1.6 stars from 399 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DirectGardening most frequently mention customer service, credit card and dead plants. DirectGardening ranks 96th among Plants sites.
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- Bloomington, IL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members