DirectGardening

This is a company to avoid. I ordered a couple of bulb gardens and a Pampas grass collection during the summer for early fall planting. Two months later, no word. I emailed and was told they "were oiut of stock and had no clue when they would ship". I responded that I was nearing the end of my planting window and got no response. Two weeks later, I emailed them to cancel the order because it was now too late to plant, and was immediately told that they "can't do that since the order has already been sent for fullfillment". I responded as asked when it had shipped and the response was "we don't know. Products are out of stock." Then why, exactly, wasn't canceling the order an option? Three weeks after that, a mailer shows up in my mail with SOME of the products I ordered. For things that they were out of, they subbed in live (sort of) plants. How am I expected to plant those in Colorado n November and expect them to live? Too absurd for words. $145 down the drain.

On 02/04/20 I ordered plants, I rechecked the website and after I had paidI rechecked the site and my order had disappeared. I rang numerous times phone always engaged. Emails giving the order reference number, plants and the Unique reference number were sent on 05/04/20 08//0420 and 15/04/20. Today I received an email the plants are out of stock.
Totally incompetent staff who could have sorted the issues on 05/04/20. Avoid the company and their affiliated company jerseyplantsdirect.com and gardeningdirect.com who were copied into the emails

I wish I had read the reviews here, and elsewhere (about the same level of dissatisfaction), before I ordered.
This company will take your money in November, not ship until April ("We're closed for the winter"), be unable to tell one order from another, and not include most of the promised bonus plants with the order.
They ship bareroot trees (seedlings, actually, but that's OK for the price) when they get around to re-opening, supposedly in March, but actually in mid-to-late April but NOT at the bareroot planting season for your area (which for me is January/February).
What I received do seem to be either growing or growable (too soon to tell for sure).

I ORDERED A DWARF FIVE IN ONE APPLE TREE OVER A YEAR AGO AND IT TOOK SEVERAL MONTHS BEFORE IT ARRIVED BUT WHEN IT ARRIVED I PLANTED IT AND NOT ONE LEAF GREW. I CONTACTED THE COMPANY AND RETURNED THE LABEL FOR A REPLACEMENT AND IN OCTOBER OF 2019 RECEIVED A REPLACEMENT. I PLANTED IT AS INSTRUCTIONS SAID AND NOW IN APRIL IT HAS NO GROWTH AND APPEARS TO BE DEAD. I HAVE 12 OTHER FRUIT TREES ALL BEARING LEAVES. IVE PURCHASED ALL OF MY OTHER TREES FROM TWO OTHER REPUTABLE COMPANIES AND THEY ARE THRIVING. THIS MAY BE THE LAST ORDER I PLACE WITH D. G.

Ordered a lavender tree peony & never received it. Order #*******. You cannot talk to a person. Anytime day or night phone is busy. Said by email they sent it but I never received

My $227.52 order, 129 items came in a plastic bag about 14"x 36" which included THREE Rose's with branches sticking OUTSIDE of the bag. The only semi-healthy plants were the small mums. My order was TWO WEEKS late, I cancelled the order after not receiving it in FOUR WEEKS and they said they were sorry that I cancelled but it was already in shipping on May 22nd. On May 31st, NINE DAYS later they sent another email stating it had just shipped. So according to their own emails, my order Sat NINE DAYS in their shipping dept. This is why DEAD MATERIAL goes out to customers! One of my $17.98 rose sticks are brown! I'm attacking their emails as proof of the nine day gap. Of course they billed my credit card a week AFTER I CANCELLED and then shipped very low quality material. Will NEVER EVER recommend or buy from them again!

I bought 8 climbing roses thinking if you pay as much as they charge 72$ for 8 climbing roses. You'd think something worthy. I received 8 dead dried broken twigs they were between 4-6" long. I called and complained, and way told to return which cost me over 14$ and due to their tricky wording. Since it was 14 days from ordering to returning, they refused to refund my money! And they feel that I should have to reopder then, pay shipping AGAIN AND LOOSE EVEN MORE MONEY FOR MORE TWIGS! SHAME ON THE DISHONEST RUTHLESS PEOPLE!

These people are horrible
Ordered a rose bush got one after a long wait figured they were sending the other two day or two later threw the bag it came with away not knowing they said I needed to send the bag back because that's the only way they will send the other two because they screwed up. Finally talked to two supervisors who instructed me two write a letter and credit card statement showing proof of purchase and 3 weeks later nothing. The rose bush they did send is wrong color. Paid over $30 for a rose bush i didn't ask for or the right amount of goods.
I wish i lived close by them I'd probably be in jail and some body wouldn't have any teeth.
(Update)
I finally emailed them again checking on the letter and proof of purchase. They did say it was processed and already shipped. I just finally received the other two roses. Hopefully there the right color and kind. The second two roses were twice as big as the first ones. I will change my star rating to three as with lots of follow ups and wasted time trying to get what I paid for I finally did.
The rating is only based on the quality of roses and price NOT customer service.

Doesnt even deserve 1 star.
Avoid ordering from this company. Poor customer service doesnt even begin to describe it. They ship thier products in plastic bags. Sometimes jammed full of plants. They do not send shipping notifications, so my plants were sitting outside in a cold package delivery box in March in Wisconsin for who knows how long before I discovered them. I was expecting this order for spring planting, but there was still snow on the ground here when they shipped. Also they shipped from Illinois, so I know they are aware of the northern weather. Needless to say, nothing grew after I had to keep them inside under grow lights for a month before I could plant them. I had ordered online, but they insist on conducting returns or exchanges by regular mail.
Then they mailed back my return request asking for which plants died, when I specifically told them NONE of the order survived. And I had to mail everything back again, with my replacement items attached. They mailed me a gift certificate and asked that I tell them what Items I wanted them to replace it with. So I had to mail the whole thing back Again!
When I finally got my replacement plants, all the "live" plants they shipped me were clearly already dead before shipping, and they insist I wait 6 weeks to get more replacements. I even emailed photos of the obviously dead plants. It is August and my original order arrived in March, so that is how long it takes to be thoroughly screwed by this company.
F this company for sure.

I already wrote a review, just wanted to post a photo of the big canker above root.If planted in rose garden all the other roses would becone infected. Eventually killing all of them.

See copy of the email I just sent them. Do not waste your time or money!

I just received my plants. I am very upset with my order. Not only did I wait six weeks for my order, but you shorted my delivery! I ordered 200 vinca roots. Received 8 bags that were suppose to have 25 plants in each. There were four bundles with 3 plant in each bundle. 3×4=12 not 25.12×8= 96. You shorted me over half my order. I also ordered 6 Black-eyed-susies. Three were fine, the other bag had three rotted roots. I will never order from you again! I will tell everyone I know not to order from you.

I realize you are super busy, but I would have had more respect for you if you had simply canceled my order and refunded my money.

Sent from Yahoo Mail on Android

I ordered a blue clematis plant. It did not bloom until a year and a few months later, and when it did, to my disappointment the flowers were a blackish red. I contacted "Customer Care" explaining that I purchased the plant over a year ago but had no way of knowing the color until they actually bloomed, so I would like it replaced with the blue plant that I had ordered.

First they asked me to send a photo of the plant that I received (which I did), then they said to send by postal mail the original mailing label (e-mailing a scanned copy was not acceptable for some reason). Luckily I saved it, so I took the time and expense to do this, but received no replacement or reply for over a month. When I wrote to find out why, they wrote back saying they will not be replacing it because their guarantee had expired, but I could place another order for the blue (and pay again).

I called their phone number, and the woman who answered said she does not make any decisions and cannot answer any questions. If I wanted to discuss it, I would have to WRITE their owner/manager Grace Avery by postal mail since she does not accept phone calls or e-mails.

Very incompetent and dishonest company.

Twenty nine of my plants arrived dead. I ordered them on March 28th. I waited as their website said due to the Covid 19 slowdown. I understand it's effecting many businesses. My whole order consisted of 53 gladiolus bulbs, 3 balloon flowers, 1 peony, 28 strawberries, 3 wild cherry trees, 1 dwarf Stella cherry tree, 1 lemon tree, 1 lime tree, 1 tangerine tree, and 1 orange tree.

The cherry trees were sticks in a bag. Seriously. They had no soil and no moisture. They did not send me the Stella dwarf that I ordered. They sent me a nectarine as a substitute instead. Again it was a stick in a bag. Nothing looked like the pictures on their website. The cherry trees were a Mother's Day gift.

The plants took six weeks to get here. I was ok with that because everything is running slow. Companies are short staffed. I understand this. However I never received shipping info. They just showed up. I even emailed them two weeks before to ask about shipping and tracking info. I never received a response.

I'm so disappointed in this company. Based off of the many reviews I probably won't get a refund. I will never order from them again.

Ordered Aspen trees from them and they said that they wouldn't bud the first year because they put them in a dormant state... at the same time they say they give you a 1 year replacement guarantee... huh.
No budding ever happened in the 2 years since.
The thing that irks me off is that I have contacted them 5-6 times via email & their contact form (Their phone is always off the hook busy)
I have never received a reply. Today was my last email to them in which I told them I would start posting reviews if no response. After that I searched for reviews about them...
OMG... Everyone is so pissed off at them... you can read all the reviews here and other places.

I ONLY WISH I HAD READ THE REVIEWS BEFORE ORDERING ANYTHING FROM THEM. WHAT KIND OF BUSINESS WOULD ACTING IN SUCH A MORONIC WAY.
THEY DESERVE A NEG 10 RATING.
RUN PEOPLE.