Dillard's

So I have been wanting a Kitchenaid mixer for quit sometime. Black Friday weekend fave me the perfect opportunity to buy it. Dillard.com had a reasonably priced Kitchenaid mixer so my bf jump on it & purchased for me. 5days later I get an email that the order was canceled with no explanation. I call customer service & confirm it was canceled due to them running out of product. I was LIVID bc had we known we could have purchased the mixer elsewhere during Black Friday. I ask to speak to a supervisor & the only thing the offer is free shipping on my next order. & I have to CALL IN to order like it's 1990 to get that little $6 discount on shipping. It's safe to say I will NEVER shop Dillard's again EVER. Now I'm back to no mixer or face paying $500 for the mixer bc the sales are over

My husband and I went to the Dillards at Shops Lane in the Avenues Mall to purchase a pair of men's shoes. We just wanted to give a shout out to Margaret in the Men's Shoes Department. She provided excellent customer service. Thank you again Margaret for all your help and with a pleasant positive attitude!

Worst Customer Service. Needed an item very fast. Ordered it. They didn't offer any fast shipping. After two days the status was still Searching. I started to call them. First lady said she can't help me I have to wait. Second one took all my billing info and sent it to some department. Still noting. Third call tels me I have to wait. Then I'm getting a cancellation message on my phone. I'm calling them they say I have to wait my card didnt go through or they didn't know the real issue. And for everything that I'm asking they say we can't help you. I even asked for msome discount and they said no. Just lost my time. Better order from Macy's or Bloomingdale next time. If company want to fix it somexow here is my order number 6 8 7 7 7 3 4 8 1

I had an online order and the price was reduced, so I returned it and wanted to purchase at the lower price and the first person told me I had to wait 24 hours to re-purchase. That's the first time i ever heard that, so I go the following day to purchase and the manager told me that because they didn't sell the product in the store they couldn't sell it to me. Now I am totally frustrated! I ask them to order the product online and they said they couldn't do that either. The customer service and management are HORRIBLE! The only reason I gave one star is because I liked the product. The customer service needs a lot of help.

I ordered a dress for my son's wedding I just received it today it is absolutely beautiful. True to size I'm in amazement with how well made it is absolutely gorgeous I cried when I put it on so that just tells you how it made me feel I can't wait till the wedding to show it off thank you Dillard's for coming through I've shopped so many places to find a dress and nothing worked

As a former employee. Dillards is a HORRIBLE! Company to work for. They don't care, they will fire you about sales when there's no customers but they will keep the perverted assistant manager who sexual harass the young girls. This is store 432 in Shreveport. Jill is a mean and rude $#*! who talk to you so bad a make you cry. The Dillards! Don't care. We slave for them making them all that money but will fire you for stupid $#*! that's out of your control. I'm going tobtry my nest to reach out to the young girl he made so uncomfortable to where she quoted. Then she told the store manager at the time and all she asked her is, how you dress. Them $#*!es is going down.

A week before the big day, I purchased some wedding gifts listed on the Bride and Grooms' Dillard's Registry in person at Dillards at Haywood Mall in Greenville, SC. Like many items on such registries, they matched other items in the listed sets. Unfortunately, for the bride and groom, for whatever reason the wedding was called off the day before the event. Unfortunately, for me, I am now stuck with a mixing bowl set that does not match any of my existing kitchenware. The reason I am stuck - of the multiple items I purchased, the bowl set was on sale; and therefore Dillard's only allows you three days to return it, otherwise no refund - not even a store purchase credit!

Dillards Will do everything possible to not accept your return. It an item is in less than perfect condition, they will not return your item, Even if you bought it that way. I learned my lesson the hard way. If you buy something with a cosmetic stain on it from trying it on, or even a snag, make sure you have the store clerk write down the issues with the item on your store receipt and have them sign and date it.

At Dillards, the customer is always wrong. I have been shopping there for the last 18 years. I have had so many issues at that store. The most recent one was the straw that broke the camels back. I canceled my credit card ( of 18 years) and will never return to Dillards again. Macy's, Nordstrom, and Bloomingdale's have much better customer service and return Policies. I consider myself a shopaholic and Dillards has lost out big time.

I just wanted to give a shout out to Stacy at the Dillards at the Town Center. She more than assisted me in the make-up area. Dillards is one of the few department stores that carry my make up brand Dermablend. I wasn't able to find my shade at the Dillards at the Avenues nor were they very helpful in assisting me at finding a shade that matched my skin. So we made the trip to the Town Center and were pleasantly served by Stacy. Her can do attitude and sweet nature made all the difference in my shopping experience. Thank you once again Stacy for your excellent customer service!

I order heels in advance and I planned to get my heels before January 15, but order status didn't change and I text support by myself and just after that they text me that they have problem with billing information in my order and a because of that they didn't process my package and I have to cancel order. I'm so upset I will never order here again and I will never recommend this place for anyone.

After being offered a sale price adjustment and 10% off I was disconnected I called back after a 30 min wait the second girl said 25% off no price adjustment. I explained to her the first women said the skirt went on sale a few days later from 98.00 to 58.80 and she was going to adjust it. I said this is crazy.
Finally a supervisor Mariah said 20% no adjustment? Why wouldn't I just return it and
Get my 98.00 plus tax and shipping back?
After all you sent a skirt with a grease stain?
I have told my husband to take it back to the store and get himself a full refund.
No birthday gift for me.
But, Dillards on line lost this customer.
Maureen

I was approved for a $2,000 Dillard's credit card over a month ago while shopping at the Asheville outlet. Today, I went to the outlet in North Carolina due to a Labor Day sale and when trying to pay for the items totaling $304.74, using a 10% coupon (expiration date 9/30/2021 they sent me with my first invoice) my card was declined. I called customer service and Amy told me that they needed to verify my identity because the amount looked suspicious. $304.74 on a sale day suspicious? She verified it was me using my own card and to try again. In the meantime, I was instructed to make the line again to try the card which I did. After trying to pay again using my card and the 10% coupon, the card declined a couple of more times. I could not use it. I used another credit card. Since I cannot use my Dillard's credit card, I cut it in 16 pieces and threw the pieces in the trash!

Prom dresses were fantastic I love them but the fitting room lady who stands there rude. I don't know her name but the way she acted towards us was terrible. I got finished trying them on and she is camping out at my door saying " Are you done? People are waiting" THERE WAS ONLY ONE PERSON. She acted very very different to other customers and she acted fake. I tried being nice to her and giving a smile but she just looked me up and down. It was only her I got Parfüm and the lady who checked me out was amazing and sweet I love her.

Bought 2 sweaters day after xmas and saw the ralph lauren was marked down from 125 to 87.50. I called the number and press 2 and it doesnt work. So i called back and hit 1 instead to get a person. I called on 1/4 and asked for price adjustment and they told me no to return the sweater and buy it back and pay for shipping again. Going thru the aggravation on that was ridiculous. I asked for the manager name and they wouldn't give me that either. I work in retail and i do anything for the cusotmer. Im going to send this many media outlets also this was my first purchase and my last.

I have been a long fan of Dillard's but recently their quality and customer service has totally taken a nose dive. I've purchased several items online which have been huge headaches-one item arrived obviously stained, another a wrong size, and there is absolutely no way to get a customer service rep to try to resolve. I have had numerous issues writing item reviews, and again trying to find help is to no avail. Wait times to speak to someone over the phone exceed 40 minutes and this is IF you can get to the hold music before the line disconnects. If you call in about an existing order, a message is heard saying they are unable to take your call, please try again later, and then it disconnects. This doesn't happen if you call to place a new order (of course). I've had issues with sales reps not wanting to help lookup items in store, and frankly I feel like Dillard's no longer cares about the customer-they are only interested in how much money they can squeeze out of their customers. It's unfortunate, bc I have been a loyal Dillard's customer for many years. I will be spending my money elsewhere going forward Mr. Dillard.