Dillards Will do everything possible to not accept your return. It an item is in less than perfect condition, they will not return your item, Even if you bought it that way. I learned my lesson the hard way. If you buy something with a cosmetic stain on it from trying it on, or even a snag, make sure you have the store clerk write down the issues with the item on your store receipt and have them sign and date it.
At Dillards, the customer is always wrong. I have been shopping there for the last 18 years. I have had so many issues at that store. The most recent one was the straw that broke the camels back. I canceled my credit card ( of 18 years) and will never return to Dillards again. Macy's, Nordstrom, and Bloomingdale's have much better customer service and return Policies. I consider myself a shopaholic and Dillards has lost out big time.