Dillard's

I purchased two dresses online March 7th for an April wedding.The dresses arrived about a week later. Like everything else, the wedding in April was postponed. I had planned on returning the dresses to the Dillards store and was assured I could do this when I ordered them. I contacted Dillards today and it took 2 hours to get through to someone. I was then told, since it had been over 30 days, the dresses could not be returned. I hope Dillards is one of the stores that goes bankrupt.

Every single time I have ordered a fragrance online, it has leaked in the box and I've had to take it back, what's the point in paying $20 for shipping when I have to drive there every time without fail?

No reason to buy from this store in good faith because they just steal from people! Don't make yourself angry by being disappointed by supporting this store in good faith just to be unable to return an item you've had in your possession for less than 2 weeks! Oh and the manager of the store was not in at 11:35am 2 days before Christmas!

This is my 2nd bad experience with Dillard's & their customer service. I had bought a watch & wanted to exchange it for a bigger dial. Dillard's Rep couldn't locate the item# on the return receipt & told me to contact their manager in customer care. Their manager was not helpful & she didn't tell me any work around options about store credit or gift card! She was so rude that she told me to gift the watch to someone else if I don't like it!. I know there are people who have returned merchandise after 3 - 6 months of purchase. All Other stores like Macy's & JCPenny accept returns using a return label then why not Dillard's? It's ridiculous!

I have been their customer for years now, their store brand shoes are my favorite ones. I only took one star off because they don't offer free shipping ever, which I guess is good or I would be totally broke from buying their shoes when they go on sale. For the price Antonio Melani and Gianni Binni are the best quality shoes I have ever seen or wore. Sorry overpriced designer shoe manufacturers. I don't need a designer name to make me feel good about myself and walk like a tortuted puppet in uncomfortable overpriced heels.

Apparently Alex Marie shoes are a trademark of Dillards. I bought pair to go to my son's wedding. I put them on right before I was to walk down the aisle and the entire strap came off! We stuck a saftey pin in to hold it. Later, I noticed my toes were coming out the end of my shoe. Upon inspection where the two sides of the shoe meets in the middle had come apart and was hanging on by a slim piece fixing to completely break into! These were open toe sandals. I had to immediately take them off. So here I am at my son's wedding dancing in flip flops wearing an after 5 dress!
Shame on Dillards for selling such shotty clothing and ripping people off!

If I could give Dilliard's 0 stars, I would. They make it very difficult to patronize their store. You better be on top of things when you buy something from them. Let 30 days pass, even 1 day, and you own it, even if it doesn't fit. To add insult to injury, if you are within those 30 days, you have to pay for the return label. If you are exchanging the item, then you have to pay to have the item shipped to your home again. This is so tacky for a store that's supposed to be an upscale store. I won't be shopping there anymore. I strongly recommend that you not waste your money at this store when the customer has to carry so much of the burden for shopping there.

Worst customer service for online orders! Most other stores offer free shipping after a certain amount; not Dillards. Their ship cost is high, and if you must return, YOU pay as well. I received a dress that was not as the one pictured, AND had defects, yet they still wanted the shipping cost to be on me, BOTH ways! I went in the store in person to return, to avoid the return shipping cost. I had to show a manager the error, and had to argue to get my shipping cost back! Sheesh! I don't know how they even stay in business.

I've been a loyal shopper for more than 20 years and I've always loved Dillards.
However, I was racially profiled on Saturday, July 1 by the staff who works the section of the store near the accessories hand bags.
They were unprofessional, followed me around the store and engaged security. After I paid for my merchandised I told the woman who attended me at the register that it was very awkward and asked whether there was a problem with theft or other issue that warrants them to follow shoppers and she replied yes. And I told her I was uncomfortable and she told me she understands because it has happened to her at certain stores. As I walked away I said it was unfortunate that they treat customers that way and she told me "well you shouldn't steal then". It was horrible. Never in my life have I ever been spoken to or accused in that manner. The staff needs better training.
I felt extremely violated and I will never return to the store, despite how much I really appreciate the ladies l who attend to the woman's clothing section.

05/02 Found a beautiful dress wrong size at the Brandon Mall Dillards…. Shanell Green the sales associate help me call the local Dillards in the area but not luck … I really liked the dress and was desperate…. I called the Dillards@ Town Center in Jacksonville and a beautiful soul by the name of Madlin Aziz picked up! When I say she took very good care of me… that would be an understatement… Today 5/4. I received my beautiful dress in time for the Wedding this Friday 5/6! I can't say enough about her professionalism and willingness to help! I'm so grateful! Thanks Madlin

So I was looking for a suit and a couple sports coats. A friend recommended Dillards so I visited the location at the Hamilton Place Mall in Chattanooga, TN. In the past, I had always had terrible experiences at other department stores (poor quality, poor fits, high prices, etc). Not the case at all at Dillards. The associate cordially asked if he could help, I told him why I was there, and he immediately went to work - in a very NON-pushy manner, mind you - providing options. I was literally in and out of the store with a Hugo Boss suit and two sports coats in less than a half hour for around $300. It was the best shopping experience ever.

I haven't shopped at Dillards for years! I heard there was a sale so I went to look and bought my daughters some dresses and clothes and was going to have them try them on at home and return whatever didn't fit them. First of all their sizes are way off! Their smalls long sleeve shirts aren't close to a normal persons arm length! The sales associate that helped me didn't mention when I bought the clothing articles that you only had three days to return the articles. I thought they were like any normal company and would return it no questions asked within three months. They wouldn't budge on returning my articles that were over $100 and now I don't know if I can afford diabetic supplies for my three children who have diabetes and I have no idea what to do with the articles that aren't close to fitting! Absolutely the worst company I've ever tried to work with! Please don't shop here!

The formal dress in store was damaged so i ordered online for a overseas award event, the dress arrived the night before leaving so i removed the tags and packed and caught the early flight., when i arrive i hung up the dress and noticed there was stains all over the belt and the dress, when i called Dillards they said no tags not our problem even thou they had all the records of the dress purchase. Buyer beware, in store has rips and missed stitching and online has used items.

I have a prom in march, and I have to find a dress, right? Well, I've always gone to Dillards to get my dresses. I ordered 4 dresses to try on and only one was delivered. I called at 11 am and was hung up on. I call at 6:30, and I've been on hold since. For a store of this caliber, you would think there wouldn't be a huge wait, but nope! I've been listening to their Estee Lauder ad for almost 20 minutes and I'm about ready to throw my phone out the window. I have been waiting for over a week, and I still see my dresses as "In Stock". If you won't send the dresses, just tell the person purchasing. My order was over $700, and I only got 1 $85 dress in the mail that I have to send back because it didn't fit. Thanks for nothing.

Update: I was on hold for an hour and was hung up on. Called again and was placed on hold. Just go to the store if you want to buy their products. Don't order online because their customer service is horrendous.

A friend bought me a pair of boots for Christmas from Dillards.com. We both had covid and weren't able to get together until the beginning of February. I wanted to exchange the boots but they said they had to be exchanged by 1/25/22. Normally I would understand, but with the holidays and Omicron, I would think they would be more people focused, nope. They won't return them. So shop Macy's! They always work with their customers!