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2 Reviews by maud

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Worst customer service for online orders! Most other stores offer free shipping after a certain amount; not Dillards. Their ship cost is high, and if you must return, YOU pay as well. I received a dress that was not as the one pictured, AND had defects, yet they still wanted the shipping cost to be on me, BOTH ways!!! I went in the store in person to return, to avoid the return shipping cost. I had to show a manager the error, and had to argue to get my shipping cost back! Sheesh! I don't know how they even stay in business.




Ordered a Liz Lange dress and it arrived a hot mess! Crooked puckered seams, uneven hem, really cheap looking. I returned immediately. HSN refused to refund my $8 shipping cost even though they sent a defective product! Why should I be penalized for an inferior defective item? I called on two different occasions to discuss with them and they stood firm. That is truly poor customer service if you ask me, and they have now lost a customer over a mere eight dollars! By principle, I will not be ordering from them again. There are many other competing companies out there with free shipping and good customer service.

maud Has Earned 7 Votes

Maud H.'s review of Dillard's earned 3 Very Helpful votes
Maud H.'s review of HSN earned 4 Very Helpful votes

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