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I am happy to say that JJ House honored their return policy and I am very pleased. I will use this site in the future because they did give the customer service I expected. Thank you JJ House, you restored my faith in online ordering.
I have been trying to return an item for a refund, which I am clearly entitled to based on their refund policy, but they keep on trying to get me to keep the product and take a coupon towards another purchase. I just want the return form and I want my money back. I will never buy from an online site again, unless it's Macy, Dillards or JC Penny's. Stay away from buying from this site. I should have read the reviews before ordering!
Tip for consumers:
After writing this review, I was contacted by JJ House offering to give me the refund and allowing me to keep the item. I am very satisfied with their resolve. I think a lot of ill will could have been avoided if they honored their policy to begin with, but I guess the phone agents have to follow protocol, which I get. I am glad they will issue a refund and now how the confidence to potentially purchase from them again.
So I was very fortunate to get a very timely response from a supervisor and they will be refunding my order. I am still unclear as to how I missed the "made to order" as I ordered right from their size chart and not from custom measurements, but I was very pleased to have the customer service that I expected. I will try this site again, making sure I have no time restrictions and understanding more about their ordering process. Thank you Lightin the Box for being a responsible online retailer.
They try to tell you that the order was custom made, even when you order off their size chart, this way they don't have to return your money. I should have listened to all of the negative comments. According to their shipping guideline I was supposed to receive the product by the very date the update indicated was the day they were going to ship. Realizing I would not receive it in time, I canceled the order before it even left the warehouse. I contacted my bank and I will provide the documentation off their website regarding their policy. It might take a while, but I am sure my bank will recover the fees. I am also going to find a way to file a complaint about this company through Great Britain and the US. NOT WORTH THE SAVINGS OR THE AGGRAVATION.
Tip for consumers:
DON'T
On the order page, they don't indicate that the item is not returnable. It is only on the order review. Be CAREFUL! They wouldn't even allow an exchange for a different size. Online shopping is not what it is cracked up to be.
Annmarie C.'s review of LightInTheBox earned a Very Helpful vote
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Items were returned! Why are u emailing me saying otherwise? SCAM!
I ordered 3 dresses on the 'try before you buy' promotion and they sent me the wrong size. I...
This is Customer Service Supervisor from Lightinthebox. I am glad to help.
Firstly, I am afraid that you get some misunderstanding with us. Please be noted both the Dress and the Wrap you ordered are "Made-To-Order" products. It means that we did not have these products in stock. After you placed this order, we would contact our tailors to make a NEW dress and a NEW wrap for you.
We clearly state on the product page that both products are "Made-To-Order". You may refer to following link for reference:
https://www.lightinthebox.com/download/7eed85d7-cf78-4a43-a617-17065bc99d18
We also state the "Tailoring Time" for each product on the product page. The tailoring time for your order is 4-6 business days, equals to 6-10 calendar days. So your order is not delayed in processing phase when it was placed on 2018-04-30 and supposed to be shipped on today (May 10th).
I feel sorry to hear that you won't keep this order. Based on our policy, usually we are unable to provide you full refund for cancellation since it contains "Made-To-Order" products. The reasoning behind this policy is that materials and labor used to make the products cannot be reused once the tailoring process begins.
Please check our cancellation policy via the following link.
http://www.lightinthebox.com/index.php?main_page=cancellation_policy
However, I truly value you as our customer and do really want to help you. So I had conducted new Ticket ID =18200494 in our ticket center and provide a SPECIAL solution for you. Please log in your light in the box account--go " personal center"--"my ticket" to check our reply. Please keep in touching with us by replying the ticket as all the information will be recorded in system. Thank you for your cooperation.