Dillard's

I purchased 4 tops on 3 August and it stated they would reach me no later than 10 August. I had them shipped to PA for ny reunion. 2 of the shirts didn't make it until the afternoon of the 12th. I assumed by calling they would help me forward the package or provide me a return shipping label- nope $9.99 at my cost and argued with me about how many business days they had (5-- yet I didn't receive until 6th). I spent 20 minutes wasted speaking with Marisa and the manager Elsa. The Customer is NOT always right at Dillard's and they could care less that this was my first online experience with them, and now my last in store and online over yes, $9.99 because I now had to pay $9 to print a label to my parents printer to send to me so I can return to a VA store with the rest of my order bc although I liked 2 of them, there's no way I am supporting this business.
You can take your chances and shop at Dillard's online but why would you in 2021 with such a horrible return policy and attitude towards customers? You can literally shop anywhere and they'll provide you a free prepaid return label now if you don't like it: Macy's (their competitor), Amazon... again, it's not 1999.
They lost me as a customer for life.

I purchased 3 items from them 2 weeks ago. I received 2 of the items within 3 days. The 3rd item has been in Wyoming since July 18th and has not moved. I called to cancel the order and have another resent to me but it was "so sad too bad". She said the item is not considered lost as they are going by that it was in transit to another facility on the 22nd. So I live in Colorado and it is in transit from Wyoming and it takes more than 6 days to get here? My issue is that I have called twice and each time the rep was borderline rude. L I have been a Dillards customer for a long time but no more.

The handbags d part ment with Dillards in Fairview Texas is the worst. The employees have limited to no product knowledge about the bags and their customer service is beyond the worst. I call to asked if a particular bag was in stocks, the employee told me the bag was there. When I got to the stop, I spoke to the employee who informed me the bag was there, to my surprise, Dillards didn't carry her he bag at all. Okay drive over 20 miles to pickup the bag. I'll will never shop there. Stay away from on Christy. She has a personality of a rock and horrible customer service. Save yourself the headache at shop either online or at rhe Stonebriar location which is were I purchased a Brahmin bag. I will never shop at the handbag department at Dillards in Fairview Texas again.

DO NOT ORDER FROM DILLARD. My order was delayed getting delivered and now they will not accept a return as i am past the 30 days from ORDER date! They won't even give me store credit and I am out $716. They want to compete with bloomingdales and saks but their customer service is on the level of Kohl's. Their manager was rude and unhelpful and would not listen to the customer. Their ridiculous return policy is probably the only way the company stays a float. AGAIN DO NOT ORDER. If I was able to give them zero stars I would but this website requires 1 star.

6/16/2018 I went to a Dillards outlet at the West Oaks mall in Ocoee Fl, and ask for Eileen Fisher, it was all mixed in with the other brands, okay not a problem I will search to find the item I saw online. Please note the night before I was online at the Dillards website and I saw the Eileen Fisher Sweaters on sale for $62.00. When I went to the outlet they had the item for $93.60. I ask the sales person for the Manager (Renda), and she told me if I see it online for that price I should purchase it online. People make sure you check online before you go to the Dillards outlets thinking your getting a deal because you not.

They WILL NOT do a price adjustment or allow you to return an item and then buy it back so that you could get the clearance price. Even the MANAGER stated that he was NOT allow to do either of the options I had ask for. There is NO CUSTOMER SATISFACTION; they do NOT offer any service. EXTREMELY DISAPPOINTING!

BEWARE DILLARDS dishonest practices. I was so excited to receive my online bag purchase, only to be extremely shocked to see that I had overpaid for the bags by 20%. When I called CS they said that is their policy and nothing can be done.
Dillards ships items from their stores that have price tags on them that are 20% less than the online prices. Customer service contends that the online price cannot be adjusted; however the stores are selling the exact same bag for 20% less. If they are going to maintain a practice that unfairly charges the customer they should change the price tags to reflect the online price before sending out the product. Their practices overall are shady and inconsistent. Such as the policy that a proof of purchase return tag must be on the bag to return it. The bags arrived today by FE. Of the bags I purchased only 2 of 6 were sent with that tag attached. So does this mean they are going to refuse a return because they forgot to attache the tags? Overall, I find this store to be shady and dishonest. They need to learn a little about sales and CS from Macy's.

DO NOT BUY ANYTHING ONLINE FROM HERE. I received a paid of shoes for Christmas that I need to exchange for a different size and they basically told me I have to pay $20 to return and exchange the shoes for the SAME PAIR (just a different size). Was literally not helpful at all and told me I am essentially stuck with these shoes. Seriously, any other department store has better customer service than Dillards.

They advertise one thing, the right pictures and sizing and everything matching what you are looking for - unfortunately when you receive they might as well be children's clothes. Spent 100+ with this company and this is the 2nd time their true color is seeping thru. Non returnable - but the clothes are not as advertised or as described. So I am stuck, thought I was buying something - and recived clothes small enough for toddlers. And I am all of 5ft tall. And oh yes, you get to speak with ( or chat with) the rudest customer service representatives you could ever have the luck to get! NEVER AAGAIN! After years and years of good service, Dillards has gone the way of the world!

Big thank you and a huge gratitude to the best sales women I met today at Dillard's in the perfume section( Leticia Gutierrez), and another thank you to the floor supervisor Laura.
Again, Thank you Leticia to the devotion and outstanding help you demonstrated today.

I ordered a gift for my elderly dad and it was never delivered. He was heartbroken so, I placed another order, thinking I would be reimbursed for the original one. I tried for months to get this matter resolved. I asked for a supervisor, however, they put me on hold for almost 30 minutes and he was unable to help. Had this happened to me with Nordstrom they would have NO PROBLEM crediting my account. Why would you require a customer to pay for merchandise that they never received. Needless to say, I closed my account and will NEVER shop there again. I have also shared the information with my friends, family, and colleagues l, who stated that they won't either. THIS IS POOR CUSTOMER SERVICE! THIS IS HOW DILLYREAT THEIR CUSTOMERS! To top it off, the people I spoke to could not speak good English and I'm not sure if they even understood what was going on. After speaking to four people, NOTHING got resolved.

After today's experience at Dillards, my opinion is that some of their employees are discriminating, intimidating and threatening towards Spanish speaking customers. My name is Dr. Mary Miller, and on 9/23 I purchased a bed quilt for my mother who was arriving from Spain on 10/6. We made her bed and found a hole in the quilt. I found it unacceptable to have a hole in a new merchandise, and I called Dillards immediately. The customer service representative stated that it would not be a problem that I did not have a physical receipt on hand. According to her, showing my bank statement would be enough. Well, my 80 year old mother and I returned to Dillards to exchange the damaged quilt. When we arrived, we first we talked to the same two clerks who sold me the quilt; but one of the explained that even after she saw my bank statement there was nothing that she could do as I didn't have a proof of purchase. I escalated the situation and spoke to the manager, The Hime Department manager's attitude from the beginning was demeaning and condescending, she profoundly refused to either exchange or return the quilt. She stated that she believed that we had washed the quilt, because they don't sell damaged merchandise. I repeated time and time again that I did not wash the merchandise, and she flat out called me a liar. She began to raise her voice, got frustrated and threatened us to call security to have us removed from the store. This woman was ready to have my disabled mother and I escorted out of Dillards because we wanted to exchange damaged/defective merchandise. Later on, at one point she mocked me by saying, "but you a doctor and can buy another quilt!". After she realised that her intimidation tactics did not work, she decided to talk to customer service and I received a gift for only $86.60 out of the $124 that I had initially paid. Some credit is better than nothing, I thought. I am appalled of such discriminating customer Service at Dillards; especially knowing that Hispanics make up 31% percent of the population.

I love Dillard's! They have amazing sales on some amazing products! I especially love the after Christmas sales! I got my latest handbag there. I'm very happy with it!

I was nearly shot to death in Austin, TX, for simply complaining about not getting my Estee Lauder cosmetics I ordered and paid for by credit card at Dillard's Department Store. I had paid for my purchase by credit card and waited patiently for the mess at the Cosmetic counter. The poor workers were trying to put things together. It was a disaster! After waiting for an hour, I complained to a manager who acted like a manager but was no manager. I never raised my voice and acted nice.

6 police came down and circled me like sharks ready for the kill with GUNS! I was in severe harm and ran. They were ready to destroy me and shoot me dead. Probably take me in the back and hog tie me till I died. I left without purchase and complained to my husband. I went home and saw where they hog tied 7 men mostly black and Hispanic. I am Lilly White and they came after me. I complained to Mrs. Dillard in her lofty expensive Gulfstream Jet flying around in luxury and she got nervous. She offered me $200.00 for Dillard's near miss of trying to kill me for what? I took the money and will never shop at this evil store owned by Demons. Now I have found I am related to these worms that kill. I should of sued them, but I don't like to sue. KILLERS! Never shop at Dillard's unless you want to die! Dorothy Rockwell

My family and friends and myself will NEVER shop at dillards again. My family member was terminated after 21 years of employment for the reason she makes to much money. What a crock of shi...

I placed a large order of china and went through all the prompts without seeing a place for the shipping address. Suffice it to say the order was placed and afterwards I called and explained the problem of not seeing a place for the shipping address. The first customer service representative hung up on me. I called back again and upon checking they said part of the order had already been processed but they sent the freight company a recall and would reship it to the correct address. I was told I could check the status with the tracking number. Nothing ever came up with the tracking number. I called again yesterday and they said it would take a week to receive the order back from the freight company. Today the order arrived at my house - 2,000 miles from the correct destination. Upon calling Dillard's they informed me they could not and would not do anything. So I will have to pay for shipping again (I already paid Dillard's $20). I will never buy anything from Dillard's online again. I am very disappointed in their service. I have never had this problem with Amazon and should have gone with them in the first place!

Unless you are absolutely sure of your size and if you like what you see from only a picture, then do not order from Dillards. They have the shortest most stringent return policy I have ever come across. The countdown for their 30 day return policy starts from the date you placed the order. So you don't even get your items yet and you are out at least 7 days by the time you get the order. I returned my order within 45 days, not realizing that I only had 30 days, and my order was returned to me without a refund. I am out of over $300 for returning items that do not fit me, were returned in pristine condition, in season clothing and all tags on. Worn for only the two minutes it took me to try on. Called customer service and all they kept doing was reading me their inadequate return policy. Other stores are more than 30 days and they do not count the 7+ days it takes to receive the items. I have done much ordering from Dillards these past few years and I will no longer order from them because of their return policy. I learned an expensive lesson.