Melissa K.

I placed a large order of china and went through all the prompts without seeing a place for the shipping address. Suffice it to say the order was placed and afterwards I called and explained the problem of not seeing a place for the shipping address. The first customer service representative hung up on me. I called back again and upon checking they said part of the order had already been processed but they sent the freight company a recall and would reship it to the correct address. I was told I could check the status with the tracking number. Nothing ever came up with the tracking number. I called again yesterday and they said it would take a week to receive the order back from the freight company. Today the order arrived at my house - 2,000 miles from the correct destination. Upon calling Dillard's they informed me they could not and would not do anything. So I will have to pay for shipping again (I already paid Dillard's $20). I will never buy anything from Dillard's online again. I am very disappointed in their service. I have never had this problem with Amazon and should have gone with them in the first place!