Digital Supply USA

Horrible company that does not honor their lifetime warrantee. Run while you can. Buy a better quality screen that won't go out in 4 months. & they won't honor their lifetime 100% guarantee warrantee when the touch screen stops responding.

I ordered a new screen assembly for my iPhone 7 Plus listed on their site as "OEM Refurbished" and the most expensive one they had. The first thing I noticed is that it's clearly not an OEM screen... In a side-by-side comparison w/ the original OEM screen that I'm replacing, it's obvious that this is a cheap knock-off. This wouldn't bother me if the screen worked properly. It doesn't work properly... it's constantly going non-responsive or "freezing." To get it responsive again I have to click the screen off and back on. The phone worked perfectly before this, and the install was meticulous. Their canned response to me was... "it's dust," "it's a damaged ribbon cable," "it's the phone." All of which is BS... The truth is it's this cheap junk that they're advertising as "OEM." They said I could send it back to them (on my dime) for an "evaluation" which will take up to 14 days. This has been a complete waste of my time and money. I HIGHLY recommend spending your money elsewhere.

I have no idea how this company has earned 4.3 star review. Check out the better business bureau website. You will learn quickly the type of business they are. https://www.bbb.org/us/mo/kansas-city/profile/online-shopping/digital-supply-usa-**************/complaints

They lie and cheat the customers out of their money by refusing refunds with false claims of damaged returns!

So their website says all over:" * LIFETIME WARRANTY - 100% Guaranteed - We are able to offer this because we have superior quality) "
It's a sham. A total sham. Now they are telling me that "if you install it then the warranty is void". Installed a new screen and it crapped out within months. Terrible quality. No wonder they are cheaper.

Paid for next day shipping and got ground shipping. The package showed up a week later have the receipt and says next day shipping stay away from these people bad in business and they are blaming me for this after i sent the receipt with proof that i did pay for next day shipping.

I put in an order for products on June 2,2023 and was charged for my order but, never received delivery of my order. When I tried to contact the company by phone I was directed to a web site that is defunct. Looks like I was bilked out of $115.
My one star rating reflects the fact that there is no 0 star option.

Beware. Your order will never arrive not will they ever respond to your emails. You will never receive a tracking number. You will however have your inbox filled with promotions from them. Beware. Most useless and thieving company i ever purchased from located here in the USA and people wonder why we order from china instead. Useless American unpatriotic company.

I contacted them multiple times to determine how a rectangular pice of plastic was supposed to work with the repair and all I received was a vague answer to another part. I tried multiple times and still don't have a clear answer as to the thermal pad. Additionally, there are three YouTube videos that they rely on to provide instructions that have been taken down. No response on those.

Digital Supply advertises with a lifetime warranty due to their superior quality.
I did order a iPhone XR screen replacement and installed it. Worked fine for about ten months.
Then the screen lost colors. First intermittently then permanetly.
Installing the old cracked screen proved it is not a connection issue (old screen still worked, just cracked glass), but evidently a defect with the replacement screen. When opening the phone to remove the replacement screen I found multiple loose screws inside all coming from that replacement screen.
When I inquired for a replacement with Digital Supply per their lifetime warranty, I was told that the warranty ends once the screen is installed. I argued that it is not a lifetime warranty then.
Digital supply refuses to honor their advertised warranty, by sending a replacement or issuing a refund.
IMHO that is false advertisement and deceiving customers.
Will never buy from Digital Supply again.

My first and last experience with this company. I ordered a replacement glass, digitizer and frame OEM. Horrible service - paid for expedited shipping DID NOT SHIP said they had a glitch in their system. They did promptly refund my money when I asked.

I ordered an iPhone 6 Plus premium screen and waited two weeks for it to arrive only for a screen half the size to come in the mail. I can't use this small screen for the 6 plus so this was a complete waste of time. Their prices aren't bad though.

Like thousands of other customers, I was ripped off by Digital Supply USA. This is a shell Chinese company engaging in false advertising and selling garbage to American customers. When the customer complains, this seller says you have to pay to ship the junk back. Then they disappear. They sold me what was supposed to be a brand new Samsung battery and installation kit. This photo shows you what they sent. I have sent their name to the Consumer Protection Agency, filed a formal complaint with PayPal and my bank, but more people need to stand up and not allow this company to get away with ripping off honest people!

I ordered a Note 9 Digitizer repair kit which comes with a Note 9 Digitizer and LCD screen. You can buy a repair kit to come with it as well which I opted to do. When it arrived it came with only the digitizer (frame back portion) and the repair kit. It had no screen which is half of the problem with my phone. I tried to get ahold of customer service but they only have email which takes a while for them to respond. I informed them of what happened and they advised I return the product and attached an RMA number but no shipping label. So now I have to pay to return a product that didnt come with everything it should have to hopefully get a return credited. The person who responded to my email seemed like they didnt even read my response in its entirety. Just use another site. I dont recommend this one.

Do not buy from these crooks. I've been waiting for over a month, and my order still has not come in. I've sent them 3 emails, and they will not even reply to me!

After spending $300 on a replacement screen, and receiving the wrong coloured frame with the screen, not only did they refuse to send me a correct replacement screen, but I had to make a huge he stink for over a week before they would even give me a return label to send it back like their website claims they do! They REFUSE to send me the correct order! I won't rest until everyone knows about this crappy company! Every person who gave this place 5 stars I believe are lying for the company! I'm appalled!

This business cheating people!
I ordered a note 8 lcd screen replacement. On their website there was samsung service pack photo and it was saying oem quality. It came with unbranded box with a Chinese product. Touch screen was terrible and had dead spots and sort of stains.
Now I've been waiting for a month to get my money back but they just don't refund it... they also show only 5 star reviews on their website... i can't believe this!

Send email explaining how i paid for 1 to 2 day shipping and item is on day 4 and still not shipped. Explained I wanted a refund on shipping and this is their response " Hi! It looks like due to the billing information you provided the system had to do an additional review before order processing. Your order is now on its way and should arrive very soon. Thanks!" No mention of refunding the extra 25 i paid for shipping. Just a lame excuse and still no TRACKING number

Got replacement for my digitizer on s8+ and worked as expected. Only issue is that it does not seem like the screen is fully attached to glass screen. Can hear popping when pressing on the center like the back is trying to adhere. Screen protector is kinda lousy. Top and bottom of the screen protector sticks pretty well but tends to fail on the left and right because the adhesive is too small so it comes loose and lets stuff go underneath. WIll end up getting some other screen protector later.