Digital Supply USA

New screen with digitizer came within a week of ordering so pretty fast on shipping. Put the new screen on my note8 and worked great. Sadly the next day the phone was dropped and the new 185.00 screen that i put on the phone shattered. So waiting now on to save the money to buy another screen unless this company can give me a discount on my next screen order instead of spending the full 180.00 on the next screen. Other then that. Great product and will order again.

THE WORST BACKWARDS company is an understatement.
My screen arrived damaged/didnt work (iPhone XR screen replacement kit) and I was not offered a refund/replacement because of the reason 'LCD damage'. No s*** that's why I returned it.
The screen was professionally installed by uBreakiFix (i watched the guy install it). Poor customer service. So, like any customer that just wasted $60 for a screen, I wrote a review on their website and what do you know! My review didn't post. Hmm? I wonder why? So I did a little "research" and a found out that MORE THAN half of their reviews are fake on their website and were just written in by the control panel of the webhost, furthermore when actually posting a review it goes through a filter 'algorithm' for lack of a better word and then sent to a 'admin based reviewer system' where they pilfer through and accept less than a handful of reviews that make them sound good. So if you write a poor review they block the review from posting. NICE lol. (I will not disclose how I found out this info lol not sorry)

You could compare this company to the year 2020, a dumpster fire.
If I could rate 0 stars I would, because I cant see myself giving any stars to a trash company that scams their rate system or that doesn't offer a refund or replacement for a screen that was broken on arrival. Every aspect of this review is truth and nothing but the truth. #truth hurts

If you order from this website expect horrible customer service. I ordered a screen from this website and they forgot to ship it to me. I emailed them a month and a half later asking if they forgot to send my screen and if so to just refund me. Instead they ship me out a new screen which I recieve a couple weeks later... so I recieve a screen more than two months later after ordering, i ask for a return shipping label so I can send it back since this is there fault in which they reply I have to provide all that...

I ordered an iphone7 LCD screen replacement toolkit and an iphone7 glass protector screen i chose the expedited shipment and supposedly according to the USPS tracking link it was supposed to arrive monday i checked my mailbox it wasn't there then the next two days later i checked and my package still wasn't there. I contact customer service through e-mail and the only thing they could tell me is that my family or my neighbors took it and honestly i do not know anybody in my neighborhood that would take things and my family would have gave me my package but i know they have something to do with my package being lost this is poor customer service and i know they won't issue me a refund or replacement from my original order. You're better off paying $99 from a professional at an ifix store it's expensive but better to do that than ordering from this website. This will be the final time i get anything from this website even if the prices are cheap.

After several days of charging and recharging the battery now last all day. You need to charge it every day but I guess that's normal for a smartphone.

They sell poor quality products, then returns are a hassle. Their returns policy page repeatedly talks about lifetime warranty and no-hassle returns.

Their lifetime warranty only applies to screen replacements BEFORE you OPEN the box, which is insane. Basically if it breaks on your shelf they'll cover it.

It states they'll send you a return shipping label, this was not the case for me. I paid $14 to ship a screen back to them.

They refund based on the current price of the item OR the purchase price, whichever is LOWER. Insane shady business practice that they're probably making a ton off of because people keep returning their garbage products.

I had to reach out after my broken item was delivered to get a refund, then it was less than what I paid. If my refund would have been processed when they got it, it would have been more. Also they refuse to refund the shipping cost to me.

I will be filing a claim and trashing the reputation of this site as best I can. They are criminals taking advantage of people.

I have made 2 orders with Digital Supply USA. The first was for a screen replacement a few months ago. After a month of not receiving it, I contacted customer service. They did send one out immediately that I got it a few days later, but it was over a month after my initial order. I thought I would give them one more chance and ordered another screen replacement over 2 weeks ago. I keep getting emails saying that I should have received my order and that my time to review the product is running out. I emailed customer service and got this automated response "As a small family-owned American business competing in the global market we value and encourage our team to spend time with their family at the beginning of the year. We allow CUSTOMER SERVICE team family time until January 13th. At that time the team will be ready to handle any issues you may have. Simply send us a message on January 13th and we will be happy to handle it for you. FYI- THE SHIPPING WAREHOUSE IS OPEN. THEY ARE SENDING OUT AND RECEIVING ORDERS LIKE NORMAL. Thank you... from our family to yours!"

What the heck? I'm all for giving employees holiday time off, but I think Jan 13th is a little excessive to have your whole customer service team off. What about your customers? There is no way for me to speak to anyone. I've given them enough chances. Next time I will go with Ebay! I also left a 1 star review on Digital Supply USA website, but it is not showing up in their reviews. They are only showing the good reviews.

Like others, I was promised a discount with email address. It only got worse from there. I ordered a screen for my iPhone and after waiting a week I contacted them for a tracking number. They couldn't/wouldn't provide one even though a USPS tracking number was clearly on the box when it arrived nearly 2 weeks after ordering. Upon installation, the home button was unresponsive, swapping back out with the old screen verified that their product was defective and not the phone itself. I was told I would not only have to pay for return shipping but I would have to wait up to 9 business days AFTER they received their defective screen for them to send out a new one. Get this: they require a tracking number from me for the return. At that point I purchased a screen from repairpartsplus.com and had it installed within 48 of ordering. I opted for a refund instead of a replacement from digital supply after being disgusted by their business model and lack of customer service. Now, they've only refunded $30 of the $35 purchase price and I've had to file a claim with PayPal for the remainder. I'm sure they'll claim a restocking fee, but restocking a defective part is inherently fraudulent. F digital supply with a rusty pitchfork, avoid like the plague.

The screen was great. The shipping was not. Standard shipping takes weeks so paid for the expedite shipping 1-5 days. Paid for it on 6-19 says the expedited shipping comes with shipping updates never got any updates I asked about that in a email around 9pm on 6-26,6-27 at 7am they sent a tracking number. I recieved the screen on 6-28.

Good product, never gave me shipping updates until I asked but they replied FAST.
Shipping was slow- MAY NOT OF BEEN DUE TO THEM- I dont know.

I placed an order on Sep 29 which was continually back ordered and DS USA could provide no ETA for the product. I found out about the back order only because I followed up after a couple of weeks. Then I repeatedly followed up for status and usually after a few days got a reply the item was still out of stock with no ETA. During the back order period I received numerous emails asking me to rate my purchase, asking how the item was working and letting me know there were only a few more in stock. The site showed the item was still in stock. I pointed all that out in a few of my follow ups but got only excuses. Finally on Nov 25 I cancelled the order and the next day received another email that the item was in stock. SERIOUSLY? I reordered and after a couple of day's followed up and was told it was en route. I followed up today again because the DS USA site showed the order was still in process but should have shipped if it was "en route". Today I was told what was meant by en route was that the order had been sent to the warehouse for processing. In no world is that "en route". Now because the order won't arrive in time for my need I'm told I'll need to pay to ship it back. The WORST experience, although since ordering from this company I have found numerous bad comments on Reddit and elsewhere so clearly the high rating on the DS USA site is because they must remove bad reviews.

Ordered a iphone screen replavement, they charged me but NEVER received the product. This was 3 months ago, This company is a scam.