The best Pricing and quality. However, shipping does take atleast 2 days for delivery. They are more geared for wholesale.
Bought broken iphone screen they blame me that I damaged the screen becaerful very professional thieves.
This is a business and out of the many screens were have purchased we have only had a problem with one, which they took care of.
High quality product. I was able to install the part in minutes. In fact, I'm writing this review from the phone.
I placed an order and was sent the wrong item, I was told "per our shipping policy" that I was responsible for paying to send back the wrong item if I wanted my money back for the item I prdered.
Refused to cancel order minutes after I placed it. Then refused to refund my payment a month after I returned the screen. Very shady business.
You can't beat the Prices, Return Policy, Shipping, or Customer Service. I wanted to know if they ship to Canada and Tracy in customer service said they only ship with in the USA.
>comes with tools.
>replacement was quite easy.
>packaged very well.
>my phone is working perfectly.
Awesome Battery that do exactly as they are supposed to. Which is the best you can get with repair parts.
DS USA mistakenly sent the INCORRECT part and Tracy (of DS USA) LIED about refunding our return shipping costs for DS USA's MISTAKE. DS USA also was LATE in shipping (the WRONG part) and was LATE in refunding the cost of the WRONG part. DS USA did not provide shipping updates. DS USA did not refund to ship the wrong part back. SHOP ELSEWHERE!
Timeline:
2020/02/14 Ordered phone screen+frame.
2020/03/03 Item still has not arrived. DS USA website is not providing shipping updates.
2020/03/03 DS USA (Tracy) 'dispatches' a replacement. DS USA does not provide tracking.
2020/03/15 DS USA sent the WRONG part. We ordered screen+frame as advertised. DS USA incorrectly sent "Screen-NoFrame". DS USA made the mistake so we asked for a prepaid return shipping label. DS USA (Tracy) wrote Company Policy does not provide prepaid return shipping (even though DS USA made the mistake) but Tracy also promised, "We would be happy to refund the shipping upon return." We insist on the full refund + shipping costs.
2020/04/13 DS USA still hasn't sent our refund 4 weeks later. DS USA (Tracy) investigates.
2020/04/14 DS USA (Tracy) issues refund for WRONG part only and refuses to refund the PROMISED return shipping costs (company policy). So Tracy LIED earlier. DS USA made multiple errors/delays and we paid for THEIR MISTAKE. DS USA does not respond to our emails now. They are at fault. Shop elsewhere.
I placed an order on 09SEP19 and expected regular updates (since I clicked on their "Keep me informed" button that was supposed to text me updates). By 07OCT19, I decided to send a quick message to customer service to find out some sort of status (since I didn't receive ANY type of update, much less know if they even received the order). The response (from "Tracy") was, "The system shows that the item shipped out successfully but you should have received it by now. It may be lost in transit. I have dispatched a replacement to you. It should arrive soon." No kidding (that was a cut and paste of the original message sent to me. They had NO tracking number. There was NO follow-up with me, and then the galling response of "It should arrive soon." When I asked for a specific day it would arrive and a tracking number, my message was ignored. ONLY after filing a grievance PayPal did I get a USPS tracking number and anticipated delivery date (BTW - After they received the notice from PayPal, it took only TWO days to get my order - things that make you go, hmmmmm). It doesn't stop there... I placed another order (not by choice, but forced to use their site) and sent a message to customer service the next day to ask the status of the order (in case it "got lost" again) with three questions:
"1 - Is order #******* in your system?
2 - What is the expected time to ship it from your facility?
3 - What is the tracking number and when will you send me this information?"
I just got their response less than an hour ago and here it is:
"Hi! Due to your high expectations and the feedback you previously gave us I have canceled the order and issued a full refund. This will give you the freedom to find another supplier that is a better fit for you. Thank you!" No kidding! Another cut and paste from their message.
I don't recommend doing ANY sort of business with these people. Apparently, asking for tracking information, keeping a client informed and providing good customer service is too much like work for them. I placed an order with a different company and was IMMEDIATELY given an order status and tracking number. I'll NEVER go back to these people again.
If it were possible, I wouldn't leave them ANY stars - THAT'S how bad they are.
Overview
Digital Supply USA has a rating of 2.1 stars from 73 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Digital Supply USA most frequently mention customer service, screen replacement and return shipping. Digital Supply USA ranks 96th among Mobile Repair sites.
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- Kansas City, MO, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members