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Sven R.

Contributor Level

Total Points
82

1 Review by Sven

  • Digital Supply USA

1/29/21
Verified purchase

Digital Supply advertises with a lifetime warranty due to their superior quality.
I did order a iPhone XR screen replacement and installed it. Worked fine for about ten months.
Then the screen lost colors. First intermittently then permanetly.
Installing the old cracked screen proved it is not a connection issue (old screen still worked, just cracked glass), but evidently a defect with the replacement screen. When opening the phone to remove the replacement screen I found multiple loose screws inside all coming from that replacement screen.
When I inquired for a replacement with Digital Supply per their lifetime warranty, I was told that the warranty ends once the screen is installed. I argued that it is not a lifetime warranty then.
Digital supply refuses to honor their advertised warranty, by sending a replacement or issuing a refund.
IMHO that is false advertisement and deceiving customers.
Will never buy from Digital Supply again.

Tip for consumers:
don't use tags supplier

Products used:
iPhone replacement screen

Service
Value
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Sven R.'s review of Digital Supply USA earned 2 Very Helpful votes

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