Dick's Sporting Goods

My partner and I have been waiting on a kayak since middle of May and the pilot company who works with Dick's Sporting goods and handles freight shipping said our kayak should be here over a week ago and when we called to check they said once it gets to this location another shipping company will call us and we have yet to receive any calls even though it's been at the location since our expected delivery date. Over a week ago. But we called dicks and they are returning the 250 shipping fee and going to call to figure out where our kayak is. Very grateful they are doing something about the issue

Dick's is one of last sporting goods stores to survive. Maybe because they bought out all their competitors. First it was Galyans, then Sports Authority and who's next? Their prices are very high and their inventory is shrinking. I know this pandemic has caused havoc with supply, but they don't have much and the eliminated hunting dept altogether. I hope Academy Sports hangs in there

We bought a ping pong table from Dick's and had to sign for delivery. My wife took a half day off work to be home, but no one showed up during the delivery window. We called the freight company and were assured that the table would be delivered that afternoon, but again no one showed up or called. We thought the delivery company would contact us the next week with an apology, but we actually had to chase them down to re-schedule delivery. So our "free delivery" actually cost my wife a day's pay.

Dick Sporting Good on route 56, Lombard Illinois.
I stayed in this store fir more than 40 minutes, trying to get someone to help me find Shin Guard for my grandson. I even went up front to speak to personnel in the store. The young man got on his little speaker to try to get someone to help me, I stood 10 more minutes waiting. Left the store without being served.
All of th it s was after my husband and I had bought two pairs of shoes.

Scam never place an order never received my shoes. $#*!ing scam lost my@$32Aud waited for almost a month 16 9 2030 they said delivered on the tracking site which was Saturday usually closed courier service.

Purchased beach shoes and they sent me wrong size. Went to store to exchange or get full refund… correct size no longer available. Got refund but no shipping cost refund! Why should I pay for shipping when clearly an employee made a mistake?! I was told because shipping is a third party company! Will never shop there again and rude manager Ashley in Denver Lone Tree Store responded "that's okay!" Zero customer service! Stay away!

Oct 12,2023. I tried to return a $10 purchase without a receipt. OK, charge a 10%, even 20% fee
But not almost 80%! The store manager said "$2.28 refund on $10 is the company policy."
She claims, "Someone, sometime bought the item with discounts for $2.28 so I may have." She could have said any amount, you won't know whether that's accurate.
She could tell I'm a financially comfortable, 84-year old, wearing a veteran hat and disabled. "She is still not permitted to use judgement" - it's the billion dollar Co's policy!

Bought a crossbow from dicks sporting goods shot it 5 times and limbs started to split took it back to dicks and they wouldn't do anything about it. The bow was only 2 weeks old. So much for customer care won't spend another dime at this store. It's ridiculous. My proof of purchase is on my dicks card

I ordered from this place for the first time and let me say that they exemplify the phrase "You get what you pay for" Sneakers arrived either damaged, poorly manufactured, in trashed boxes that had the tops purposely cut off or all 3 conditions at the same time. I will never, ever patronize this business again. I will spend the money from now on for quality because getting trash like this is definitely not worth it. Reputable companies have awesome sales and guess what they don't compromise quality control in the process. Cheap is not better trust me I am a true bargain shopper but I won't bargain getting quality for my hard earned money.

I went to the Dicks at Fayetteville mall in Lexington ky trying to find my son a new tee-ball bat, I had a few I wanted to try and a sales person named Tucker. He took my son and I into the indoor cage they have and told us we had 4 swings with each bat, well he went above and beyond as far as helping me with my son to get comfortable with his new bat and swinging techniques. I have never had such good service from an employee and I shop at this store a lot. I just wanted to tell him thank you and great job, I hope you know what kind of employee this gentleman is.

Thanks,
Nick Lutton

I will never order from this pathetic company again, I had my delivery date pushed back 3 times and still haven't received my order! Even tho I paid for fast shipping I'm beyond pissed and customer service people are no help at all! Wont spend another dime with this company! Just ridiculous

Giving them one star is more than what they deserve.Do NOT shop at this store if you make too many returns. They have shut me off for 6 months to return anything. Sorry, I don't shop at stores that won't accept returns. I've gain some weight so i needed a different size or if I can get a better deal from another site or store, and sometimes (or I should say most of the time) things just don't look the same as they do online or if I just change my mind. So yes, I do make returns. I don't need to be treated like a child. I guess, they don't have the policy of hassle free returns.

Cannot follow through in delivering a simple order. After three weeks of placing the order, I'm still waiting and they can't tell me where and when i should receive the order. Ive call four time, chatted online twice and I get the same answer, I will try to help and expedite but NOTHING happens... this is the last time i will shop here. There customer service 800 call center needs work... cannot hear the agents, static on lines, the wait time is way to long and the end result is no where.

We've all shopped online before and have had various experiences... this is the worst I have NEVER had in my life and I am pretty forgiving

No star actually. Customer service has been trained to trick purchasers to suffer consequences of the companies poor business practices. Agents abuse of customers trust by modelling misleading information. You would conclude this if you compare what action different agents sought to the resolve thesame issue.

Pretty upset right now I called before I left my home in the country to the Columbus, GA store (which is located right next to a pet store, mind you) and asked if they were pet friendly. The girl who answered the phone said yes, so we drove into town, only to be kicked out by a manager. No apology was given as we were escorted out of the store, even though I told her that we called about it before we came. We are now headed to Big Dog Running Co to buy our shoes. Will never shop at a Dicks again.

Today 10/8 in shoe department, two employees in this department didn't bother to ask if we needed any help. Found the shoe (demo)I liked on the rack which was my size. Tried it on to see how it fit and now going to order from Nike online! Also….Never have any different colors for women! Men department has better selection with different options of style and colors.

I just purchased an addidas soccer ball with a sticker price of $15.99. Rang up as $17.99 asked why when sticker clearly shows $15.99. Was told that the price is what register says not whats on the item. Will not be recommending or purchasing here again. Don't know what world they live in but where I'm from the sticker price is the price.