Dick's Sporting Goods

My experience with a gentleman at the shoe department was amazing. His name is Mitchell. He helped me find the perfect shoes for me. He had to go through a bunch of shoes due to the fact that I have very small feet for an adult woman. He was patient and knowledgeable about different training shoes.

I experienced a significant setback of around $120 due to three undelivered orders. The issue lies in their practice of consolidating multiple items under a single tracking number, despite the package's weight indicating otherwise. Frustratingly, my attempts to secure a refund for the missing items have been unsuccessful. Consequently, I've decided to return my entire order & file a chargeback for the missing items. This experience has left me disillusioned, and I won't be patronizing this store again. I strongly advise others to reconsider shopping here, especially online, as it appears they lack integrity in handling larger orders and their customer service is nonexistent.

The Pony Express could have delivered my item quicker. I gave this company a shot. Now I know why I never bought so much as a shoelace from their online store. They just don't seem to give a damn about honoring their delivery schedules. I've had an item in California so long you would think the state is under quarantine.

Dicks is appropriately named.

I ordered several items from their website and some packages arrived with the correct items. Others not so much. 1 item got canceled and another is lost somewhere in transit. When I contacted their customer support today about it the lady I recieved to help was just kept acting confused and asking questions that didn't pertain to my order or problem. She tried 0% tp help me and told me someone else would contact me in 2-3 days. Absolutely absurd! I just want a refund now and I don't even want my items anymore. I'll shop somewhere else

Long story short, ordered a treadmill. I have since received 5 delivery dates and it hasn't been delivered on one of them. Call the deli every crew several times, never got back to me. Call dicks, first lady says she can't do anything about it but called the team that could and that they would respond within 24 hours (they did not as you might have guessed). Called the following day after 24 hours, 2nd lady says she is going to talk to a supervisor, puts me on hold, call "drops." Never called back. I call again, this lady finally gets me through to the "escalation team" and she is very short and borderline rude. She FINALLY offers me a refund. She then said "have a good day" *click*

Just rude, awful, dishonest customer service and subcontracting with dicks.

I ordered 3 pairs of Nikes and not one answer, I called 4 times and nothing, I have not received any email of confirmation, I called my local Dicks in Chino California and explained about my order to a manager and his answer was I CANT HELP YOU! I am so upset for the rudeness of their personal and lack of training on customer service, also keep in mind its not like they are busy, the storage was empty buy he was just bothered by my question on my purchase on line, I asked him if he could find me in their system with my address, phone number, email or anything, yes his answer was I CANT HELP YOU!... ill make sure people knows about your practices

Every time I have ordered from this store I don't receive emails. This has happened once again when I ordered a pickup order today. I signed up for text alerts and all I received was a message asking me to accept their messages no status alert or even a message through text or email that my order was received! I have an account which I use to make purchases and every time I login it says I have no order history! They don't sell anything you can't buy somewhere else and their prices are no better than REI so just go somewhere else. Ironically because of this I have no proof of purchase to even be shown as a verified buyer on this website. AND no order number to track my current order!

People are suffering right now as we speak. Losing their homes and running out of food, water, and gas. Humans can't afford gas and your $#*! company will pay for abortion? Shame on you for helping create more misery. You dip$#*! owners have the power and money to help countless of humans lives with your greedy dirty money. But instead, you want to take lives and be professional contract killers. You are legally paying humans to commit murder! Grow up big money $#*!s and come down from your clouds.

Just went into a Pooler, ga store! Worst customer service ever. Wanted to return something used a debit card and showed her where a purchased the item. She said it is not showing up and she can only give me half the amount? Do not buy Carrie underwood's leggings, not a good fit for woman.

Want to do a class action against D I c k s for fraudulent practices which have resulted in monetary losses to customers, and/or have them charged with Wirefraud. Spent a great deal of time reviewing complaints to find I am not alone at all as one of their online victims of having had order cancelled and not be refunded the money charged for the order. Be looking for a legal notice coming soon in local papers seeking victims to come forth to participate for compensation for your damages.

Horrible experience, they sell malfunction e-bike and refused to give refund and they still haven't fix it

We bought an e-bike a-week ago on Friday, a Minooka for $1499 + $99 warranty. The safety check passed (open box, floor sample) but unable to turn in the power (electric), they said "Just charge it when you get home, the battery need to be charged 1st"
We charged the battery as instructed, the next day still NO POWER - never worked. We return it to the store in Southland, Aurora, where we purchased it, they tried to fix it - they said they'll call us when it's ready. One week later, still in the back room not fixed. I asked for a refund since it's broken (NO POWER) to begin with, the clerk (Erin) refused to give me refund and for us to just sit tight and wait until they fix it - "Not sure for how long…" she said "I have nothing else to say to you Mam, now I'm gonna move to next costumer"

They tell you they value loyalty but in the end it is a one sided loyalty. I guess I will take my business to others now. Worst part is they just ended the live chat, when I asked them a question. That is really bad in my mind. Been doing customer service for a long time myself, would never disregard a customer like that.

I ordered a Nike shoes and gym gloves from the online store and NEVER received it even though on website it said it did. I contacted the helpdesk via chat and after so many conversations, still have not received. They said there were gonna reship them and then they forgot to send my shoes. I am so frustrated. I lost my 70 dollars. Please never buy from here.

Beware! I purchase 2 pair of sneakers and one pair came Used. It's Obvious the item was worn. The bottom and sides were dirty, I had to clean with soap and water and disinfect the inside with Lysol... shame on Dicks, buyer beware of my experince, I will no longer buy anything from Dicks Sporting Goods. Buy at your own risk when purchasing Online from Dicks Sporting Goods..

This is a industrial zone close to the main street where people walk around and they just delivered the package on sunday just in the ground outside the door where everybody con take it, luckly i came to work for office reasons and i see the pachage...WTH at lest put it inside the gate since there is a gate...that mean you are really uncaring careless.
I can have more pictures regarding a purchase to be legit if you want

Last Christmas we ordered a basketball for our grandson. After waiting for ages, they told us it was no longer available and canceled the order. We got it elsewhere and they then told us they have it and we had to pay for it, even though they canceled the order.
So now in August during an unbelievable heat wave, they notified us that a pair of kids polar fleece pants are being shipped. Eight months late and of course our grandson has grown 3". Other stores ask if you are still interested. I don't recommend these crooks. Too bad Modell's is no longer around.

False advertisement, not only that you're not allowed to leave a review on their website. As soon as I saw the reviews here now I understand why because they have a lot of bad reviews it's very hard in order to receive good service from Dick's apparently. The delivery estimate time was wrong and I still haven't received my item and I was charged and I was consistently being argued with that I was in charge when the money has been removed from my bank and I still haven't received a refund and I still haven't received an item and I also apparently can't cancel the order after 30 minutes. Do not order from this website because even if you do have problems customer service will not assist you. They will argue with you and consistently state the opposite. Manipulation and deception at its finest. I've had a discussion with one of customer service advocates which was Jane and the supervisor was Tommy.

I paid 250$ for white glove delivery, they delivered the item at the door and could not install the item. And they refused to return my delivery fee. This is absolutely in acceptable. Sorry Dicks but you lost your customer.