Mecky L.

Horrible experience, they sell malfunction e-bike and refused to give refund and they still haven't fix it

We bought an e-bike a-week ago on Friday, a Minooka for $1499 + $99 warranty. The safety check passed (open box, floor sample) but unable to turn in the power (electric), they said "Just charge it when you get home, the battery need to be charged 1st"
We charged the battery as instructed, the next day still NO POWER - never worked. We return it to the store in Southland, Aurora, where we purchased it, they tried to fix it - they said they'll call us when it's ready. One week later, still in the back room not fixed. I asked for a refund since it's broken (NO POWER) to begin with, the clerk (Erin) refused to give me refund and for us to just sit tight and wait until they fix it - "Not sure for how long…" she said "I have nothing else to say to you Mam, now I'm gonna move to next costumer"