Diamond's MagicReviews 129

If I could do a minus on this company I would. The quality is poor and even though I followed their instructions on my return they will not refund for the two cheap purses I sent back to them. I am out of the money I spent! Do not order anything from this company! You can see the bag they came in all smashed together!

Thievery. That pretty much sums it up. Crappy, awful-junk quality. They refuse to offer refund unless I spend $50 to ship the crap back. The bag isn't worth that, nor did I pay that much for it. The color is off, the pocket seam is crappy, and the leather is questionable, but they would rather get a bad review than make the customer happy. So here it is.

I ordered this "leather " purse, not leather material at all, very poor work, the company wants me to return sending to China, I will have to pay shipping. Very poor customer service. Won't ever order again.

The handbag came from China NOT California. The size was smaller than described. There is no part of real leather, all cheap plastic, the chain is 2 different colors! ABSOLUTE GARBAGE

I am very happy with my handbags and wallets I purchased.
Quality and craftsmanship exceeded my expectations. I was so happy with the quality of my handbags and wallets
I did all of my Christmas shopping this month at Diamond Magic.
I know everyone will be happy with their Christmas presents.
I am 65 and could never afford the prices of leather pocket books till I found this site online. I now own 2 stylish handbags
I absolutely love! So Happy!

The quality of the handbags are awful, made in China and looks more like pleather, not leather. Do yourself a favor and go to Target. You'd do much better there. I am totally disappointed and feeling ripped off. The whole slogan of Facebook was a scam. This company has been going out of business since 2019. Shame on me for not doing my research before ordering. Lesson learned!

I ORDERED SOME HANDBAGS. THIS COMPANY HAS AN ADDRESS THAT BELONGS TO LOUIS VUITTON. I CALLED LOUIS VUITTON AND THEY HAVE NEVER HEARD OF DIAMONDMAGIC.CO DO NOT BUY FROM THESE PEOPLE. THIS IS A SCAM.

Here it is October 23,2022 and I still haven't received my order they told me to get a hold of the Post office which I did they told me that my package was sent back to Diamond's Magic Oct 5 I believe it was and Diamond's Magic Company claims that they never received it and that the post office never sent them a notice! I sent them snapshots of the messages from the post office and they still haven't responded back to me! I don't think it should be my responsibility to have to hunt down my package this is bull$#*! I'm at the end of my rope with this company, they took my money and sent me NOTHING! I did file a claim against this company with the Better Business Bureau but I haven't heard anything back yet!? Judith Castellion

I placed my order a couple of months ago and still haven't received it. I've sent several emails with no response. I really don't know what to do from here!

After receiving a couple of emails about my order being confirmed and the points a received for my order, I received another email indicating my complete order was cancelled. That email stated I was given an 80% discount on one of the items in my order, due to system error, and they needed to cancel my complete order, not just the item discounted in error, because they couldn't edit the order. The email also stated the item wasn't even in stock, and that I could decide to reorder without the discounted item, and if not, thanks for shopping with them and they hope they can help me out in the future. They thank me for shopping, if I decide not to reorder? They cancelled my order, without an apology (starting an email with "Sorry, due to..." is not an apology) or any kind of accommodation for their error. The "shopping" experience was a total contrast with my real shopping experience using another online magic store.