Alberto N.

After receiving a couple of emails about my order being confirmed and the points a received for my order, I received another email indicating my complete order was cancelled. That email stated I was given an 80% discount on one of the items in my order, due to system error, and they needed to cancel my complete order, not just the item discounted in error, because they couldn't edit the order. The email also stated the item wasn't even in stock, and that I could decide to reorder without the discounted item, and if not, thanks for shopping with them and they hope they can help me out in the future. They thank me for shopping, if I decide not to reorder? They cancelled my order, without an apology (starting an email with "Sorry, due to..." is not an apology) or any kind of accommodation for their error. The "shopping" experience was a total contrast with my real shopping experience using another online magic store.